E-Business Implementation Lead
2025-08-01T13:04:02+00:00
Bralirwa
https://cdn.greatrwandajobs.com/jsjobsdata/data/employer/comp_3618/logo/Bralirwa%20Plc.png
http://bralirwa.co.rw/
FULL_TIME
Kigali
Kigali
00000
Rwanda
Beverages
Computer & IT
2025-08-08T17:00:00+00:00
Rwanda
8
JOB PURPOSE
The E-Business Implementation lead will roll out digital solutions to the users and ensure their incorporation in the E-business ecosystem. He/She will help onboard the internal and external stakeholders, train them and be responsible for the overall customer lifecycle.
Context
The market is continuously growing in a competitive environment and to continue to be a leader in the market, the sales organization requires end-to-end transformation and a 360-degree paradigm shift. The team needs to embrace the digital transformation and embed it in its DNA for Bralirwa Plc to remain as the engine of the FMCG industry in Rwanda.
Hence this job is created in line with the future-fit sales organization and the customer centricity strategy to ensure relevancy, satisfaction, retention, and growth for both Bralirwa and stakeholders.
KEY RESPONSIBILITIES AND ACTIVITIES
- He/She is responsible for planning the deployment of the E-business platforms in the assigned regions.
- He/She is responsible for onboarding the sales force, DDE Officers and other external parties through trainings and workshops.
- He/She is responsible for leading the Joint field work for Sales force & DDE officers to give hands-on training to activate/re-activate customers/users, improve the usage of E-Business solutions and optimize operations
- He/She is responsible for bridging the sales force focus activities and the E-Business agenda in the assigned regions
- He/She is responsible for the implementation of actions derived from customers and Sales Reps feedback
- He/She is responsible of the second line support
QUALIFICATION AND SKILLS
- Bachelor’s Degree in IT or Commerce and related fields
- 3 years relevant experience with at least 1 year working with IT solutions to support customers
- Problem solving skills and can work under pressure
- Passion for customer service and must have analytical skills to draw insights to improve service offering to customers
- Good communicator and ability to work with cross functional teams
- Self-motivated with a can do attitude. Can take initiative and works independently with minimal or no supervision
OTHER REQUIREMENTS
- Be able to work in multi-cultural, multi-national and multi-lingual organization
- Excellent and effective communication and interpersonal skills
- Time Management and Organizational Skills
- High level of commitment and working with minimal supervision
- Must be proactive, reliable and able to pay keen attention to the smallest of details
He/She is responsible for planning the deployment of the E-business platforms in the assigned regions. He/She is responsible for onboarding the sales force, DDE Officers and other external parties through trainings and workshops. He/She is responsible for leading the Joint field work for Sales force & DDE officers to give hands-on training to activate/re-activate customers/users, improve the usage of E-Business solutions and optimize operations He/She is responsible for bridging the sales force focus activities and the E-Business agenda in the assigned regions He/She is responsible for the implementation of actions derived from customers and Sales Reps feedback He/She is responsible of the second line support
Bachelor’s Degree in IT or Commerce and related fields 3 years relevant experience with at least 1 year working with IT solutions to support customers Problem solving skills and can work under pressure Passion for customer service and must have analytical skills to draw insights to improve service offering to customers Good communicator and ability to work with cross functional teams Self-motivated with a can do attitude. Can take initiative and works independently with minimal or no supervision
JOB-688cbb42de2a5
Vacancy title:
E-Business Implementation Lead
[Type: FULL_TIME, Industry: Beverages, Category: Computer & IT]
Jobs at:
Bralirwa
Deadline of this Job:
Friday, August 8 2025
Duty Station:
Kigali | Kigali | Rwanda
Summary
Date Posted: Friday, August 1 2025, Base Salary: Not Disclosed
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JOB DETAILS:
JOB PURPOSE
The E-Business Implementation lead will roll out digital solutions to the users and ensure their incorporation in the E-business ecosystem. He/She will help onboard the internal and external stakeholders, train them and be responsible for the overall customer lifecycle.
Context
The market is continuously growing in a competitive environment and to continue to be a leader in the market, the sales organization requires end-to-end transformation and a 360-degree paradigm shift. The team needs to embrace the digital transformation and embed it in its DNA for Bralirwa Plc to remain as the engine of the FMCG industry in Rwanda.
Hence this job is created in line with the future-fit sales organization and the customer centricity strategy to ensure relevancy, satisfaction, retention, and growth for both Bralirwa and stakeholders.
KEY RESPONSIBILITIES AND ACTIVITIES
- He/She is responsible for planning the deployment of the E-business platforms in the assigned regions.
- He/She is responsible for onboarding the sales force, DDE Officers and other external parties through trainings and workshops.
- He/She is responsible for leading the Joint field work for Sales force & DDE officers to give hands-on training to activate/re-activate customers/users, improve the usage of E-Business solutions and optimize operations
- He/She is responsible for bridging the sales force focus activities and the E-Business agenda in the assigned regions
- He/She is responsible for the implementation of actions derived from customers and Sales Reps feedback
- He/She is responsible of the second line support
QUALIFICATION AND SKILLS
- Bachelor’s Degree in IT or Commerce and related fields
- 3 years relevant experience with at least 1 year working with IT solutions to support customers
- Problem solving skills and can work under pressure
- Passion for customer service and must have analytical skills to draw insights to improve service offering to customers
- Good communicator and ability to work with cross functional teams
- Self-motivated with a can do attitude. Can take initiative and works independently with minimal or no supervision
OTHER REQUIREMENTS
- Be able to work in multi-cultural, multi-national and multi-lingual organization
- Excellent and effective communication and interpersonal skills
- Time Management and Organizational Skills
- High level of commitment and working with minimal supervision
- Must be proactive, reliable and able to pay keen attention to the smallest of details
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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