Background

Icyerekezo SACCO Nyarugenge (ISN) is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of ten (10) Umurenge SACCOs operating within Nyarugenge District, in accordance with the Government of Rwanda SACCO consolidation framework. ISN is duly registered under RCA Certificate No. RGDG012866 and licensed by the National Bank of Rwanda (BNR).

In accordance with Law N° 072/2021 of 05/11/2021 governing Deposit-Taking Microfinance Institutions, ISN is authorized to carry out microfinance activities in the Republic of Rwanda.

To achieve its mission and strengthen institutional efficiency, ISN is seeking to recruit internally and externally one (1) competent, committed, professional, and self-motivated IT Officer (Hardware & Software) to join the institution.

Main Responsibilities

Under the supervision and guidance of the Head of Operations, the IT Officer (Hardware & Software) will:

• Work diligently on assigned duties and deliver results on time.
• Comply with instructions of the employer or his/her representative.
• Properly manage and safeguard all assigned equipment and IT resources.
• Follow the principles and codes of conduct governing the business activities of the ISN.
• Provide first-line support for all network and software-related issues, including first-level support for the Core Banking System (CBS), at Head Office, branches and sub-branches.
• Respond promptly to IT service issues and user requests.
• Set up accounts for new users and maintain user access rights.
• Review vendor contracts and coordinate IT software procurement.
• Install and maintain software, networking systems, internet services, email systems, and printers for all responsible branches and offices.
• Ensure proper maintenance of networking infrastructure, internet connectivity, email systems, security systems, backups, and recovery processes.
• Maintain updated knowledge of current technologies, systems, and IT equipment.
• Provide first-line support for computer hardware and related peripherals for all staff at Head Office, branches and sub-branches.
• Ensure proper maintenance of computers, printers, peripherals, and other IT hardware.
• Coordinate IT hardware procurement and vendor management.
• Monitor system performance and recommend improvements where necessary.
• Ensure compliance with institutional IT policies and procedures.
• Travel to branches and outlets when required to provide technical support.
• Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations.

Minimum Requirements

• Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Computer Science, or related fields.
• Candidates with First Class or Upper Division qualifications are highly preferred.
• Minimum of one (1) year of relevant working experience in IT, networking, or systems support within banks, microfinance institutions, or related financial institutions.
• Experience must be proven by certificates of service rendered from previous employers.
• Good understanding of banking operations and Core Banking Systems.
• Professional IT certifications are highly advantageous.
• Good knowledge of WAN networks, domain user management, system administration, and IT troubleshooting.
• Strong integrity, positive attitude, professionalism, commitment, and problem-solving skills.
• Ability to work independently and under pressure.
• Willingness to travel regularly to branches and sub-branch.
• Not above 35 years old

• Work diligently on assigned duties and deliver results on time.
• Comply with instructions of the employer or his/her representative.
• Properly manage and safeguard all assigned equipment and IT resources.
• Follow the principles and codes of conduct governing the business activities of the ISN.
• Provide first-line support for all network and software-related issues, including first-level support for the Core Banking System (CBS), at Head Office, branches and sub-branches.
• Respond promptly to IT service issues and user requests.
• Set up accounts for new users and maintain user access rights.
• Review vendor contracts and coordinate IT software procurement.
• Install and maintain software, networking systems, internet services, email systems, and printers for all responsible branches and offices.
• Ensure proper maintenance of networking infrastructure, internet connectivity, email systems, security systems, backups, and recovery processes.
• Maintain updated knowledge of current technologies, systems, and IT equipment.
• Provide first-line support for computer hardware and related peripherals for all staff at Head Office, branches and sub-branches.
• Ensure proper maintenance of computers, printers, peripherals, and other IT hardware.
• Coordinate IT hardware procurement and vendor management.
• Monitor system performance and recommend improvements where necessary.
• Ensure compliance with institutional IT policies and procedures.
• Travel to branches and outlets when required to provide technical support.
• Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations.

• Good knowledge of WAN networks
• Domain user management
• System administration
• IT troubleshooting
• Problem-solving skills
• Ability to work independently and under pressure

• Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Computer Science, or related fields.
• Candidates with First Class or Upper Division qualifications are highly preferred.
• Minimum of one (1) year of relevant working experience in IT, networking, or systems support within banks, microfinance institutions, or related financial institutions.
• Experience must be proven by certificates of service rendered from previous employers.
• Good understanding of banking operations and Core Banking Systems.
• Professional IT certifications are highly advantageous.
• Strong integrity, positive attitude, professionalism, commitment.
• Willingness to travel regularly to branches and sub-branch.
• Not above 35 years old