Front of House Supervisor
2025-11-03T09:33:52+00:00
The Nest Kigali
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FULL_TIME
Kigali
Kigali
00000
Rwanda
Hospitality, and Tourism
Restaurant & Hospitality
2025-12-01T17:00:00+00:00
Rwanda
8
The Front of House (FOH) Supervisor oversees daily restaurant and guest service operations (reception), ensuring smooth coordination between the kitchen and service teams. This role combines hands-on floor management, staff supervision, and guest engagement to deliver a consistently high standard of service. The ideal candidate is organized, people-oriented, and takes pride in creating memorable experiences.
Key Responsibilities
Guest Experience & Service Excellence
- Lead by example in providing warm, professional, and attentive service.
- Resolve guest issues promptly and professionally, escalating when necessary.
- Manage group bookings, events for tour and corporate clients
- Manage and create restaurant / bar event calendar (happy hour, community dinners etc.)
- Recommend and implement improvements to hotel checking, bar service or restaurant service.
Team Supervision & Coordination
- Oversee waitstaff, bar, and reception teams during shifts.
- Plan and communicate daily service briefings and table allocations.
- Ensure smooth communication between front and back of house.
- Train and motivate staff to uphold The Nest’s service philosophy.
- Support recruitment, onboarding, and performance evaluations.
Operations & Administration
- Manage reservations and guest flow to optimize seating and service quality.
- Oversee billing accuracy, payment handling, and POS procedures.
- Monitor stock levels for FOH supplies (menus, cutlery, uniforms, etc.).
- Maintain high standards of hygiene, organization, and safety.
- Support event setup and coordination when required.
Education & Experience
- Diploma or Certificate in Hospitality, Hotel Management, or related field.
- 2–4 years’ experience in restaurant or hotel front-of-house roles, with at least 1 year in a supervisory capacity.
- Proven ability to lead teams and deliver outstanding guest service.
Skills & Attributes
- Strong communication and interpersonal skills.
- Calm and composed under pressure; quick problem solver.
- Excellent organization, multitasking, and attention to detail.
- Confident handling guest feedback and team coordination.
- Professional appearance and a genuine passion for hospitality.
- Flexibility to work evenings, weekends, and holidays
Guest Experience & Service Excellence Lead by example in providing warm, professional, and attentive service. Resolve guest issues promptly and professionally, escalating when necessary. Manage group bookings, events for tour and corporate clients Manage and create restaurant / bar event calendar (happy hour, community dinners etc.) Recommend and implement improvements to hotel checking, bar service or restaurant service. Team Supervision & Coordination Oversee waitstaff, bar, and reception teams during shifts. Plan and communicate daily service briefings and table allocations. Ensure smooth communication between front and back of house. Train and motivate staff to uphold The Nest’s service philosophy. Support recruitment, onboarding, and performance evaluations. Operations & Administration Manage reservations and guest flow to optimize seating and service quality. Oversee billing accuracy, payment handling, and POS procedures. Monitor stock levels for FOH supplies (menus, cutlery, uniforms, etc.). Maintain high standards of hygiene, organization, and safety. Support event setup and coordination when required.
Diploma or Certificate in Hospitality, Hotel Management, or related field. 2–4 years’ experience in restaurant or hotel front-of-house roles, with at least 1 year in a supervisory capacity. Proven ability to lead teams and deliver outstanding guest service.
JOB-6908770051d9b
Vacancy title:
Front of House Supervisor
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]
Jobs at:
The Nest Kigali
Deadline of this Job:
Monday, December 1 2025
Duty Station:
Kigali | Kigali | Rwanda
Summary
Date Posted: Monday, November 3 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The Front of House (FOH) Supervisor oversees daily restaurant and guest service operations (reception), ensuring smooth coordination between the kitchen and service teams. This role combines hands-on floor management, staff supervision, and guest engagement to deliver a consistently high standard of service. The ideal candidate is organized, people-oriented, and takes pride in creating memorable experiences.
Key Responsibilities
Guest Experience & Service Excellence
- Lead by example in providing warm, professional, and attentive service.
- Resolve guest issues promptly and professionally, escalating when necessary.
- Manage group bookings, events for tour and corporate clients
- Manage and create restaurant / bar event calendar (happy hour, community dinners etc.)
- Recommend and implement improvements to hotel checking, bar service or restaurant service.
Team Supervision & Coordination
- Oversee waitstaff, bar, and reception teams during shifts.
- Plan and communicate daily service briefings and table allocations.
- Ensure smooth communication between front and back of house.
- Train and motivate staff to uphold The Nest’s service philosophy.
- Support recruitment, onboarding, and performance evaluations.
Operations & Administration
- Manage reservations and guest flow to optimize seating and service quality.
- Oversee billing accuracy, payment handling, and POS procedures.
- Monitor stock levels for FOH supplies (menus, cutlery, uniforms, etc.).
- Maintain high standards of hygiene, organization, and safety.
- Support event setup and coordination when required.
Education & Experience
- Diploma or Certificate in Hospitality, Hotel Management, or related field.
- 2–4 years’ experience in restaurant or hotel front-of-house roles, with at least 1 year in a supervisory capacity.
- Proven ability to lead teams and deliver outstanding guest service.
Skills & Attributes
- Strong communication and interpersonal skills.
- Calm and composed under pressure; quick problem solver.
- Excellent organization, multitasking, and attention to detail.
- Confident handling guest feedback and team coordination.
- Professional appearance and a genuine passion for hospitality.
- Flexibility to work evenings, weekends, and holidays
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
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