About East Investment Company

East Investment Company (EICO) Ltd is a private investment company, established in Rwanda and actively engaged in various economic activities in Rwanda.

One of the company’s ongoing projects is the construction of Nyamata Precinct Mall and modern market that will serve as a dynamic centre for commerce, social interaction, and business growth, offering small-scale agricultural producers and other retail traders a competitive, well-organized, and sustainable marketplace in Nyamata Sector, Bugesera District, Eastern Province.

Position Overview

We are seeking an experienced and committed General Manager to lead our team at EICO. The ideal candidate will be responsible for overseeing the ongoing construction works; as well as leading the daily operations of the existing market, ensuring that associated risks and challenges are anticipated and managed, and providing strategic and operational advice to the EICO Board of Directors.

The General Manager will play a key role in managing existing market rentals and estate operations, leading a team of accountants and recovery officers, and providing strategic and operational leadership to ensure favorable working conditions for the small traders currently using the existing market.

This role requires strong expertise in construction, rental, and estate management; a deep understanding of environmental, social, and hygiene management; and a commitment to continuous improvement and sustainable conflict-resolution practices.

Key Roles and Responsibilities of the General Manager

The General Manager (GM) will provide overall leadership and strategic direction for East Investment Company (EICO) Ltd and the Nyamata Precinct Mall project, from construction through to full operation.

The GM will report to the EICO Board of Directors and will be responsible for the following:

1. Strategic Leadership and Governance

• Provide overall leadership for EICO’s activities, aligning day-to-day operations with the company’s vision.
• Support the Board of Directors in defining and implementing the company’s strategic plan, business model, and growth initiatives.
• Prepare and present high-quality reports, proposals, and decision briefs to the Board on project progress, risks, financial performance, and operational matters.
• Ensure that EICO’s governance, policies, and procedures are implemented and regularly reviewed.

2. Construction Oversight and Project Management

• Oversee the ongoing construction of Nyamata Precinct Mall, working closely with the supervising consultant and the main contractor.
• Monitor project progress against approved designs, timelines, budgets, and quality standards.
• Coordinate and, where necessary, chair site meetings, technical reviews, and progress meetings with contractor, consultant, district officials, and other stakeholders.
• Ensure compliance with contractual obligations, building codes, safety regulations, and statutory approvals.
• Support the management of variations, claims, defects, and handover processes to ensure value for money and timely completion.

3. Market Operations, Rentals, and Estate Management

• Oversee day-to-day management of the existing market and, later, the fully upgraded Nyamata Precinct Mall.
• Develop and implement rental strategies, including lease agreements, rent pricing, and occupancy plans to maximize revenue and sustainability.
• Supervise estate management functions, including maintenance, security, cleaning, repairs, waste management, utilities, parking, and facility upkeep.
• Lead and supervise a team of accountants, recovery officers, and support staff to ensure effective rent collection, arrears recovery, and customer service.
• Put in place and enforce Standard Operating Procedures (SOPs) for all estate and market operations.

4. Financial Management and Business Performance

• Develop, implement, and monitor annual budgets, financial plans, and cash-flow forecasts for both construction and operational phases.
• Work with the finance team to ensure accurate financial reporting, cost control, and prudent use of company resources.
• Monitor revenue streams (rents, service charges, other fees) and operating costs to ensure financial sustainability and profitability.
• Identify and support opportunities for additional value-added services (e.g. storage, cold rooms, food courts, logistics support) to diversify and grow revenue.

5. Environmental, Social, and Hygiene Management

• Ensure that robust environmental, social, and hygiene management systems are established and implemented for both the construction site and operating market.
• Oversee waste management, sanitation, drainage, and occupational health and safety (OHS) practices in coordination with relevant authorities.
• Promote and enforce high standards of cleanliness, hygiene, and food safety in the market, in line with public health regulations.
• Put in place mechanisms for handling grievances, disputes, and conflicts among traders, service providers, and other users in a fair, transparent, and sustainable manner.

6. Stakeholder Engagement and Relationship Management

• Build and maintain strong working relationships with Bugesera District authorities, regulators, financial institutions, and development partners.
• Engage regularly with market traders, cooperatives, business associations, and community representatives to understand their needs and ensure inclusive development.

7. Human Resources and Team Leadership

• Lead, mentor, and develop EICO’s staff, fostering a culture of professionalism, accountability, and continuous improvement.
• Oversee recruitment, performance management, training, and staff development to ensure the company has the right skills and capacity.
• Promote and uphold ethical behavior, integrity, and respect in all internal and external interactions.

8. Risk Management and Continuous Improvement

• Identify, assess, and monitor key risks related to construction, operations, finances, environment, social issues, and reputation.
• Develop and implement risk mitigation measures and contingency plans, including for delays, cost overruns, tenant disputes, and health and safety incidents.
• Continuously review and improve systems, processes, and policies to enhance operational efficiency, service quality, and stakeholder satisfaction.

9. Other Duties

• Perform any other related duties as may be assigned by the Board of Directors, in line with the company’s strategic objectives.

Required Qualifications and Experience

• At least a Master’s Degree in Civil Engineering, Construction/Project Management, Real Estate/Property Management, MBA or any other related field).
• At least 10 years of professional experience in any of the following:
  • Construction project management or supervision
  • Real estate/estate or property management
  • Commercial facilities management/market management
  • Investments or business operations in a similar environment
• Minimum of 3–5 years in a senior management or leadership role, preferably overseeing multi-disciplinary teams.
• Demonstrated experience in:
  • Managing or overseeing large-scale construction projects (preferably commercial or market facilities).
  • Rental and estate management, including lease administration, tenant relations, and revenue optimization.
  • Financial management, budgeting, cash-flow monitoring, and reporting.
• Proven track record of working with government institutions, regulators, local authorities, and community stakeholders.
• Experience in environmental, social, health, and safety (ESHS) or hygiene management in construction or market settings will be a strong asset.
• Prior experience in conflict management and dispute resolution among tenants, communities, or project stakeholders is desirable.

• Provide overall leadership for EICO’s activities, aligning day-to-day operations with the company’s vision.
• Support the Board of Directors in defining and implementing the company’s strategic plan, business model, and growth initiatives.
• Prepare and present high-quality reports, proposals, and decision briefs to the Board on project progress, risks, financial performance, and operational matters.
• Ensure that EICO’s governance, policies, and procedures are implemented and regularly reviewed.
• Oversee the ongoing construction of Nyamata Precinct Mall, working closely with the supervising consultant and the main contractor.
• Monitor project progress against approved designs, timelines, budgets, and quality standards.
• Coordinate and, where necessary, chair site meetings, technical reviews, and progress meetings with contractor, consultant, district officials, and other stakeholders.
• Ensure compliance with contractual obligations, building codes, safety regulations, and statutory approvals.
• Support the management of variations, claims, defects, and handover processes to ensure value for money and timely completion.
• Oversee day-to-day management of the existing market and, later, the fully upgraded Nyamata Precinct Mall.
• Develop and implement rental strategies, including lease agreements, rent pricing, and occupancy plans to maximize revenue and sustainability.
• Supervise estate management functions, including maintenance, security, cleaning, repairs, waste management, utilities, parking, and facility upkeep.
• Lead and supervise a team of accountants, recovery officers, and support staff to ensure effective rent collection, arrears recovery, and customer service.
• Put in place and enforce Standard Operating Procedures (SOPs) for all estate and market operations.
• Develop, implement, and monitor annual budgets, financial plans, and cash-flow forecasts for both construction and operational phases.
• Work with the finance team to ensure accurate financial reporting, cost control, and prudent use of company resources.
• Monitor revenue streams (rents, service charges, other fees) and operating costs to ensure financial sustainability and profitability.
• Identify and support opportunities for additional value-added services (e.g. storage, cold rooms, food courts, logistics support) to diversify and grow revenue.
• Ensure that robust environmental, social, and hygiene management systems are established and implemented for both the construction site and operating market.
• Oversee waste management, sanitation, drainage, and occupational health and safety (OHS) practices in coordination with relevant authorities.
• Promote and enforce high standards of cleanliness, hygiene, and food safety in the market, in line with public health regulations.
• Put in place mechanisms for handling grievances, disputes, and conflicts among traders, service providers, and other users in a fair, transparent, and sustainable manner.
• Build and maintain strong working relationships with Bugesera District authorities, regulators, financial institutions, and development partners.
• Engage regularly with market traders, cooperatives, business associations, and community representatives to understand their needs and ensure inclusive development.
• Lead, mentor, and develop EICO’s staff, fostering a culture of professionalism, accountability, and continuous improvement.
• Oversee recruitment, performance management, training, and staff development to ensure the company has the right skills and capacity.
• Promote and uphold ethical behavior, integrity, and respect in all internal and external interactions.
• Identify, assess, and monitor key risks related to construction, operations, finances, environment, social issues, and reputation.
• Develop and implement risk mitigation measures and contingency plans, including for delays, cost overruns, tenant disputes, and health and safety incidents.
• Continuously review and improve systems, processes, and policies to enhance operational efficiency, service quality, and stakeholder satisfaction.
• Perform any other related duties as may be assigned by the Board of Directors, in line with the company’s strategic objectives.

• Construction project management
• Real estate/estate or property management
• Commercial facilities management/market management
• Investments or business operations
• Senior management or leadership
• Rental and estate management
• Lease administration
• Tenant relations
• Revenue optimization
• Financial management
• Budgeting
• Cash-flow monitoring
• Reporting
• Stakeholder engagement
• Team leadership
• Risk management
• Conflict management
• Dispute resolution

• Master’s Degree in Civil Engineering, Construction/Project Management, Real Estate/Property Management, MBA or any other related field.
• At least 10 years of professional experience in construction project management or supervision, real estate/estate or property management, commercial facilities management/market management, or investments or business operations in a similar environment.
• Minimum of 3–5 years in a senior management or leadership role, preferably overseeing multi-disciplinary teams.
• Demonstrated experience in managing or overseeing large-scale construction projects (preferably commercial or market facilities).
• Demonstrated experience in rental and estate management, including lease administration, tenant relations, and revenue optimization.
• Demonstrated experience in financial management, budgeting, cash-flow monitoring, and reporting.
• Proven track record of working with government institutions, regulators, local authorities, and community stakeholders.
• Experience in environmental, social, health, and safety (ESHS) or hygiene management in construction or market settings will be a strong asset.
• Prior experience in conflict management and dispute resolution among tenants, communities, or project stakeholders is desirable.