UMUCYO SACCO RWAMAGANA is looking for qualified, competent, committed, proactiveand self-motivated individual to occupy the following position.

HEAD OF OPERATIONS

Department: Operations.

Reporting to: Managing Director.

Number of positions: 1

Job summary

Responsible for driving sustainable business growth and operational excellence performance across the SACCOs in Rwamagana District. The role translates strategy into measurable results by overseeing branch, revenue growth, cost efficiency, client experience and regulatory compliance, while ensuring responsible finance and strong risk management in line with the institution’s mission and the National Bank of Rwanda requirements.

Key roles and responsibilities include:

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and rules governing the conduct of MUCYO SACCO RWAMAGANA;
• Plans and monitors the day-to-day running of business to ensure efficiency and high quality of work in the department;
• Supervise and support the staff in their roles of implementing their tasks and responsibilities;
• Participates in all management meetings;
• Creates strategies for the department with senior management;
• Revises and/or formulates all related policies and promote their implementation;
• Oversees compliance with regulations and procedures applicable to the department;
• Manages relationships/agreements with staff, members/ customers and other external partners;
• Prepares timely and detailed reports on financial and operational performance of the department;
• Evaluates regularly the efficiency of business procedures according to UMUCYO SACCO RWAMAGANA objectives and apply improvements;
• To supervise and manage all employees in the operations department;
• Comply with and implement laws, general regulations, policies and procedures and decisions of the Cooperative;
• Assist in ensuring that there is an effective control system in the UMUCYO SACCO RWAMAGANA;
• Prepare and submit the reports of activities to the MD for approval;
• Assist in the preparation of strategic plans and action plans;
• Assist in the preparation and analysis of the budget;
• Review and analyze the reports of activities prepared by employees;
• Assist in conducting research, evaluation and other feasibility studies related to the development of UMUCYO SACCO RWAMAGANA;
• Performing other duties as provided for in the policies and procedures governing MUCYO SACCO RWAMAGANA;
• Any other duty that does not conflict with the laws and regulations as requested by the Managing Director or his/her superior authority.

Required skills, experience and qualification

Master’s degree in accounting or Finance/ Accounting/Business Administration/Microfinance and related fields or Bachelor’s degree in Finance/ Accounting/Business Administration and related fields with 10 years of experience on senior management positions in Microfinance/banking industry.

• Minimum five (5) of experience in operation.
• Excellent organizational and leadership abilities.
• Outstanding communication and people skills.
• Strong decision-making abilities.
• Working knowledge of data analysis and performance/operation metrics.
• Advanced knowledge of MS Office including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat.
• Fluency in spoken and written English. Knowledge of French is added advantage.

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and rules governing the conduct of MUCYO SACCO RWAMAGANA;
• Plans and monitors the day-to-day running of business to ensure efficiency and high quality of work in the department;
• Supervise and support the staff in their roles of implementing their tasks and responsibilities;
• Participates in all management meetings;
• Creates strategies for the department with senior management;
• Revises and/or formulates all related policies and promote their implementation;
• Oversees compliance with regulations and procedures applicable to the department;
• Manages relationships/agreements with staff, members/ customers and other external partners;
• Prepares timely and detailed reports on financial and operational performance of the department;
• Evaluates regularly the efficiency of business procedures according to UMUCYO SACCO RWAMAGANA objectives and apply improvements;
• To supervise and manage all employees in the operations department;
• Comply with and implement laws, general regulations, policies and procedures and decisions of the Cooperative;
• Assist in ensuring that there is an effective control system in the UMUCYO SACCO RWAMAGANA;
• Prepare and submit the reports of activities to the MD for approval;
• Assist in the preparation of strategic plans and action plans;
• Assist in the preparation and analysis of the budget;
• Review and analyze the reports of activities prepared by employees;
• Assist in conducting research, evaluation and other feasibility studies related to the development of UMUCYO SACCO RWAMAGANA;
• Performing other duties as provided for in the policies and procedures governing MUCYO SACCO RWAMAGANA;
• Any other duty that does not conflict with the laws and regulations as requested by the Managing Director or his/her superior authority.

• Excellent organizational and leadership abilities.
• Outstanding communication and people skills.
• Strong decision-making abilities.
• Working knowledge of data analysis and performance/operation metrics.
• Advanced knowledge of MS Office including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat.
• Fluency in spoken and written English. Knowledge of French is added advantage.

• Master’s degree in accounting or Finance/ Accounting/Business Administration/Microfinance and related fields or Bachelor’s degree in Finance/ Accounting/Business Administration and related fields with 10 years of experience on senior management positions in Microfinance/banking industry.