About us

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the world-famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

Job Purpose

Kigali Golf Resort and Vilas’ Health Club is a leading health and fitness facility dedicated to providing a comprehensive range of services and amenities to help our members achieve their fitness goals. With state-of-the-art equipment, expert trainers, and a supportive community, we strive to empower individuals to lead healthier, happier lives.

Position Overview

We are seeking a professional, friendly Receptionist to manage front desk operations at our luxurious Health Club. The ideal candidate will be the first point of contact for our members and guests, ensuring they have an outstanding, seamless experience. This role requires excellent customer service skills, an ability to handle client inquiries and complaints, and strong organizational abilities. Experience with sales, software usage, and multitasking in a fast-paced environment will be advantageous.

Key Responsibilities

Customer Service Excellence:

• Greet and welcome all members and guests with a professional and warm demeanor.
• Handle incoming calls, inquiries, and emails, providing accurate information about the Health Club's services, facilities, and programs.
• Assist members with bookings, schedule changes, and any special requests.

Complaint Handling and Resolution:

• Address and resolve member and guest complaints promptly, escalating issues to the Health Club Manager when necessary.
• Maintain a calm and courteous attitude when managing difficult situations, ensuring a positive resolution and member satisfaction.

Communication and Interaction:

• Effectively communicate club policies, event information, and membership details to members and guests.
• Provide members with updates on upcoming programs, promotions, and special offers.

Administrative and Operational Tasks:

• Use the club’s management software (e.g., booking systems, CRM) to track reservations, membership details, and client interactions.
• Maintain an organized and clean reception area, ensuring it reflects the club's high standards.
• Support retail and operational inventory control by monitoring stock levels, maintaining accurate inventory records, reporting replenishment needs, and coordinating with relevant departments to ensure the availability of products, supplies, and member amenities.
• Assist in processing payments, checking membership statuses, and issuing invoices as needed.
• Track attendance and daily reports for the Health Club’s operations.

Sales and Membership Growth:

• Promote membership, services, and special packages to prospective clients, highlighting the unique benefits of the Health Club.
• Participate in member retention initiatives, offering promotions and discounts to ensure long-term satisfaction and engagement.
• Track and follow up on membership renewals.

Multi-Tasking and Time Management:

• Manage a range of administrative duties, such as booking fitness classes, processing service appointments, and coordinating spa bookings.
• Work with other team members to ensure smooth daily operations, including supporting the Health Club Manager with clerical tasks.

Qualifications & Experience.

• Bachelor’s degree or Diploma (A1) in Hospitality Management, Business Administration, Tourism, Customer Service, or a related field.
• At least 3 years of experience in a receptionist or customer service role, preferably in a luxury health club, hospitality, or fitness environment.
• Excellent interpersonal skills with the ability to deliver outstanding service.
• Capable of managing client concerns calmly and professionally.
• Experience in promoting and upselling services or memberships is an advantage.
• Familiarity with CRM systems, booking software, and POS systems.
• Strong verbal and written communication skills in English, with additional languages being a plus.
• A high level of personal presentation, confidentiality, and professionalism.
• Willingness to work varied shifts, including weekends and holidays.

Languages:

• Fluency in Kinyarwanda is required.
• Fluency in English and French will be an asset.

• Greet and welcome all members and guests with a professional and warm demeanor.
• Handle incoming calls, inquiries, and emails, providing accurate information about the Health Club's services, facilities, and programs.
• Assist members with bookings, schedule changes, and any special requests.
• Address and resolve member and guest complaints promptly, escalating issues to the Health Club Manager when necessary.
• Maintain a calm and courteous attitude when managing difficult situations, ensuring a positive resolution and member satisfaction.
• Effectively communicate club policies, event information, and membership details to members and guests.
• Provide members with updates on upcoming programs, promotions, and special offers.
• Use the club’s management software (e.g., booking systems, CRM) to track reservations, membership details, and client interactions.
• Maintain an organized and clean reception area, ensuring it reflects the club's high standards.
• Support retail and operational inventory control by monitoring stock levels, maintaining accurate inventory records, reporting replenishment needs, and coordinating with relevant departments to ensure the availability of products, supplies, and member amenities.
• Assist in processing payments, checking membership statuses, and issuing invoices as needed.
• Track attendance and daily reports for the Health Club’s operations.
• Promote membership, services, and special packages to prospective clients, highlighting the unique benefits of the Health Club.
• Participate in member retention initiatives, offering promotions and discounts to ensure long-term satisfaction and engagement.
• Track and follow up on membership renewals.
• Manage a range of administrative duties, such as booking fitness classes, processing service appointments, and coordinating spa bookings.
• Work with other team members to ensure smooth daily operations, including supporting the Health Club Manager with clerical tasks.

• Excellent interpersonal skills
• Ability to deliver outstanding service
• Problem-solving abilities
• Sales skills (advantageous)
• Familiarity with CRM systems, booking software, and POS systems
• Strong verbal and written communication skills
• Professionalism
• Flexibility

• Bachelor’s degree or Diploma (A1) in Hospitality Management, Business Administration, Tourism, Customer Service, or a related field.
• At least 3 years of experience in a receptionist or customer service role, preferably in a luxury health club, hospitality, or fitness environment.
• Fluency in Kinyarwanda is required.
• Fluency in English and French will be an asset.