Job Overview

Organization: ASA International (Rwanda) Plc

Position: Human Resources Officer

Department: Human Resources and Administration

Reports to: Head of Human Resources and Administration

Duty Station: Head Office, Kigali, Rwanda

Employment Type: Full-time

Contract Type: Open-ended employment contract

About ASA International (Rwanda) Plc

ASA International (Rwanda) Plc is a deposit-taking microfinance institution licensed by the National Bank of Rwanda. Established in Rwanda in 2014 and commencing operations in 2016, the company provides loans and savings services to small businesses through its branch network across the country.

ASA Rwanda is part of ASA International, a microfinance group listed on the London Stock Exchange and operating in 13 countries across Africa and Asia.

The organization's mission is to promote financial inclusion and socioeconomic progress, with a particular focus on supporting low-income entrepreneurs and female business owners.

Job Purpose

ASA International (Rwanda) Plc is seeking a motivated, detail-oriented, and results-driven Human Resources Officer to coordinate its Performance Management and Learning & Development functions.

The successful candidate will support employee performance appraisals, organize staff training, identify skills gaps, promote employee development, and help build a productive and engaged workforce aligned with the organization's objectives.

Key Responsibilities

A. Performance Management

• Coordinate annual and periodic employee performance appraisal processes.
• Support managers and supervisors in setting Key Performance Indicators (KPIs) and individual performance objectives.
• Monitor appraisal schedules and ensure evaluations are completed on time.
• Analyze appraisal results and prepare reports for management.
• Support the implementation and monitoring of Performance Improvement Plans (PIPs).
• Promote continuous feedback, accountability, and a culture of high performance.
• Maintain accurate and confidential performance management records.

B. Learning and Development

• Conduct Training Needs Assessments (TNAs) to identify employee skills and competency gaps.
• Develop, implement, and monitor annual staff training plans.
• Coordinate internal and external training sessions, workshops, and professional development activities.
• Evaluate training effectiveness and assess the value of training investments.
• Maintain training records and prepare periodic reports.
• Support leadership development, talent management, and succession planning.
• Coordinate onboarding and induction programs for newly recruited employees.

C. Talent Development and Employee Engagement

• Support employee career development and professional growth initiatives.
• Work with department heads to identify learning and development opportunities.
• Contribute to employee engagement and organizational culture programs.
• Assist in implementing initiatives to improve employee productivity and retention.

D. HR Reporting and Compliance

• Prepare regular reports on performance management and learning and development activities.
• Ensure compliance with HR policies, procedures, and applicable labor laws.
• Support the review and improvement of HR policies, systems, and processes.
• Protect the confidentiality and integrity of employee information and records.

Qualifications and Experience

Applicants must meet the following requirements:

• Bachelor's degree in Human Resource Management, Business Administration, Organizational Psychology, Education, or a related field.
• At least three (3) years of progressive experience in Human Resources, particularly in Performance Management and Learning & Development.
• Professional HR certification such as CHRM, SHRM, CIPD, or an equivalent qualification is an added advantage.
• Experience in banking, microfinance, or other financial institutions is an added advantage.
• Strong understanding of performance management frameworks and adult learning principles.

Required Skills and Competencies

Successful candidates should demonstrate:

• Strong analytical and reporting skills.
• Excellent communication and interpersonal skills.
• Training facilitation and presentation abilities.
• Ability to manage multiple projects and meet deadlines.
• High levels of integrity, professionalism, and confidentiality.
• Strong organizational and planning skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Ability to work effectively with employees at all organizational levels.

Salary and Benefits

The organization offers the following benefits:

• Salary and employment conditions aligned with market standards.
• Medical insurance covering the employee and eligible dependents, according to company policy.
• Communication allowance, according to company policy.
• Monitoring allowance, according to company policy.
• Annual festival allowance equivalent to one month's gross salary to support employees in celebrating special occasions with their families.

• Coordinate annual and periodic employee performance appraisal processes.
• Support managers and supervisors in setting Key Performance Indicators (KPIs) and individual performance objectives.
• Monitor appraisal schedules and ensure evaluations are completed on time.
• Analyze appraisal results and prepare reports for management.
• Support the implementation and monitoring of Performance Improvement Plans (PIPs).
• Promote continuous feedback, accountability, and a culture of high performance.
• Maintain accurate and confidential performance management records.
• Conduct Training Needs Assessments (TNAs) to identify employee skills and competency gaps.
• Develop, implement, and monitor annual staff training plans.
• Coordinate internal and external training sessions, workshops, and professional development activities.
• Evaluate training effectiveness and assess the value of training investments.
• Maintain training records and prepare periodic reports.
• Support leadership development, talent management, and succession planning.
• Coordinate onboarding and induction programs for newly recruited employees.
• Support employee career development and professional growth initiatives.
• Work with department heads to identify learning and development opportunities.
• Contribute to employee engagement and organizational culture programs.
• Assist in implementing initiatives to improve employee productivity and retention.
• Prepare regular reports on performance management and learning and development activities.
• Ensure compliance with HR policies, procedures, and applicable labor laws.
• Support the review and improvement of HR policies, systems, and processes.
• Protect the confidentiality and integrity of employee information and records.

• Strong analytical and reporting skills.
• Excellent communication and interpersonal skills.
• Training facilitation and presentation abilities.
• Ability to manage multiple projects and meet deadlines.
• High levels of integrity, professionalism, and confidentiality.
• Strong organizational and planning skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Ability to work effectively with employees at all organizational levels.

• Bachelor's degree in Human Resource Management, Business Administration, Organizational Psychology, Education, or a related field.
• At least three (3) years of progressive experience in Human Resources, particularly in Performance Management and Learning & Development.
• Professional HR certification such as CHRM, SHRM, CIPD, or an equivalent qualification is an added advantage.
• Experience in banking, microfinance, or other financial institutions is an added advantage.
• Strong understanding of performance management frameworks and adult learning principles.