Join Our Heartist® Journey

At Mantis, a member of the Accor Group, we believe in creating meaningful connections and memorable experiences for our guests. As a Heartist®, you are more than a team member—you are a passionate contributor who values teamwork, integrity, care and excellence.

We are seeking a motivated, organised and people-focusedHuman Resources Officer to join our team at Mantis EPIC Hotel & Suites. The successful candidate will deliver effective HR assist, keep accurate employee records, assist recruitment and employee development, and ensure compliance with Rwandan Labour Law, Accor policies and hotel procedures.

Your Purpose

As the Human Resources Officer, you will assist the day-to-day administration of the hotel's Human Resources function throughout the employee lifecycle. You will work closely with department heads and employees to ensure efficient HR operations, promote a positive working environment, and assist the hotel's commitment to employee wellbeing, professional development and operational excellence.

What You Will Be Doing

• organize recruitment activities, including vacancy advertisements, application screening, interview scheduling, reference checks and candidate communication.
• produce employment contracts, appointment letters, confirmation letters, amendments and other HR correspondence.
• organize employee onboarding, induction, probation reviews and exit procedures.
• keep accurate, up-to-date and confidential employee records and personnel files.
• Assist with payroll preparation by verifying attendance, overtime, leave, deductions, new appointments, staff exits and other payroll inputs.
• track staff attendance, leave balances, absenteeism and departmental rosters, following up on discrepancies where necessary.
• assist disciplinary procedures, employee grievances and other employee relations matters in line with hotel policies and applicable labour legislation.
• track probation periods, contract expiry dates, performance appraisals and other important HR deadlines.
• organize staff training, orientation, performance development and employee engagement activities.
• help with organising employee welfare initiatives, recognition programmes and team building activities.
• produce regular HR reports covering headcount, recruitment, staff turnover, absenteeism, leave, training and other workforce indicators.
• Ensure compliance with Rwandan Labour Law, statutory employment requirements, Accor standards and internal hotel procedures.
• assist occupational health and safety initiatives, medical examinations, food handler medical requirements and employee welfare activities, as applicable.
• Assist with manpower planning, recruitment budgets and monitoring of staffing costs.
• organize internship programmes and keep records of interns, trainees and their evaluations.
• manage employee information with the highest level of confidentiality, integrity and professionalism.
• Perform other HR-related duties as assigned by the People & Culture Manager or hotel management.

What The organization is seeking

• A proactive and service-oriented HR professional with strong administrative and organisational skills.
• Good knowledge of Human Resources practices, employment documentation and employee lifecycle processes.
• Knowledge of Rwandan Labour Law and statutory employment requirements.
• Strong written and verbal communication skills in English.
• Excellent interpersonal skills, with the ability to work effectively with employees and managers at all levels.
• High levels of integrity, discretion and confidentiality when handling employee information.
• Good analytical, problem-solving and record-keeping skills.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Ability to oversee multiple tasks, meet deadlines and work independently with minimal supervision.
• A professional attitude and a genuine interest in employee development and hospitality.

Qualifications and Experience

• Bachelor's Degree (A0) in Human Resources Management, Business Administration, Public Administration or a related field.
• Minimum of 3–4 years of relevant HR experience, preferably in the hospitality industry.
• Experience in recruitment, payroll coordination, employee records, attendance management and employee relations will be an advantage.
• Knowledge of HR information systems and payroll processes is desirable.
• Professional HR certification will be an added advantage.
• Fluency in written and spoken English is required.

Why Join Us?

• Be part of a global hospitality group with a strong local identity.
• create your career within the Accor and Mantis portfolio.
• Work in a professional environment that values teamwork, integrity and employee wellbeing.
• Gain opportunities for professional development and career growth.
• Contribute to building a positive workplace culture and delivering exceptional guest experiences.

• organize recruitment activities, including vacancy advertisements, application screening, interview scheduling, reference checks and candidate communication.
• produce employment contracts, appointment letters, confirmation letters, amendments and other HR correspondence.
• organize employee onboarding, induction, probation reviews and exit procedures.
• keep accurate, up-to-date and confidential employee records and personnel files.
• Assist with payroll preparation by verifying attendance, overtime, leave, deductions, new appointments, staff exits and other payroll inputs.
• track staff attendance, leave balances, absenteeism and departmental rosters, following up on discrepancies where necessary.
• assist disciplinary procedures, employee grievances and other employee relations matters in line with hotel policies and applicable labour legislation.
• track probation periods, contract expiry dates, performance appraisals and other important HR deadlines.
• organize staff training, orientation, performance development and employee engagement activities.
• help with organising employee welfare initiatives, recognition programmes and team building activities.
• produce regular HR reports covering headcount, recruitment, staff turnover, absenteeism, leave, training and other workforce indicators.
• Ensure compliance with Rwandan Labour Law, statutory employment requirements, Accor standards and internal hotel procedures.
• assist occupational health and safety initiatives, medical examinations, food handler medical requirements and employee welfare activities, as applicable.
• Assist with manpower planning, recruitment budgets and monitoring of staffing costs.
• organize internship programmes and keep records of interns, trainees and their evaluations.
• manage employee information with the highest level of confidentiality, integrity and professionalism.
• Perform other HR-related duties as assigned by the People & Culture Manager or hotel management.

• Strong administrative and organisational skills
• Knowledge of Human Resources practices, employment documentation and employee lifecycle processes
• Knowledge of Rwandan Labour Law and statutory employment requirements
• Strong written and verbal communication skills in English
• Excellent interpersonal skills
• Integrity, discretion and confidentiality
• Analytical, problem-solving and record-keeping skills
• Proficiency in Microsoft Office applications, particularly Word and Excel
• Ability to oversee multiple tasks, meet deadlines and work independently with minimal supervision
• Genuine interest in employee development and hospitality

• Bachelor's Degree (A0) in Human Resources Management, Business Administration, Public Administration or a related field
• Professional HR certification will be an added advantage
• Fluency in written and spoken English is required