Background information about the job or company (e.g., role context, company overview)

IT Help Desk Officer

rwanda information society authority (RISA)

Responsibilities or duties

• Perform timely curative and preventive maintenance of ICT equipment;
• Technical support services for ICT Infrastructure such as desktops and mobile clients, servers, operating systems, storage in the courts;
• Train the end users on the use of up-to-date IT tools and facilities;
• Train the court users on proper use of ICT equipment and applications and oversee the use of applications in the court;
• Work together with other ICT staff especially on networking and systems administration to ensure the smooth running of court IT work related;
• Monitor and maintain performance of ICT services ensuring adequate capacity and availability of services taking both proactive and reactive action when required.

Qualifications or requirements (e.g., education, skills)

• Advanced diploma in Software Engineering
• Advanced diploma in Computer Science
• Advanced diploma in Computer Engineering
• Advanced diploma in Information and Communication Technology
• Advanced diploma in Electronics and Telecommunication Engineering
• Bachelor's Degree in Software Engineering
• Bachelor's Degree in Computer Science
• Bachelor's Degree in Computer Engineering
• Bachelor's Degree in Information and Communication Technology
• Bachelor's Degree in Electronics and Telecommunication Engineering
• Advanced Diploma in Information Management System
• Bachelor's degree in Information Management system

Experience needed

0 Year of relevant experience

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Level:4.II

Posts:4

Under Contract

Exams to be conducted

1. Psychometric Test
2. Written
3. Oral

Reports To: Chief Operations and Strategy Officer

• Perform timely curative and preventive maintenance of ICT equipment;
• Technical support services for ICT Infrastructure such as desktops and mobile clients, servers, operating systems, storage in the courts;
• Train the end users on the use of up-to-date IT tools and facilities;
• Train the court users on proper use of ICT equipment and applications and oversee the use of applications in the court;
• Work together with other ICT staff especially on networking and systems administration to ensure the smooth running of court IT work related;
• Monitor and maintain performance of ICT services ensuring adequate capacity and availability of services taking both proactive and reactive action when required.

• Advanced diploma in Software Engineering
• Advanced diploma in Computer Science
• Advanced diploma in Computer Engineering
• Advanced diploma in Information and Communication Technology
• Advanced diploma in Electronics and Telecommunication Engineering
• Bachelor's Degree in Software Engineering
• Bachelor's Degree in Computer Science
• Bachelor's Degree in Computer Engineering
• Bachelor's Degree in Information and Communication Technology
• Bachelor's Degree in Electronics and Telecommunication Engineering
• Advanced Diploma in Information Management System
• Bachelor's degree in Information Management system