COMPANY INTRODUCTION

We are, Wicloud, established in mid-2022, with over 1000 employees across 3 offices in the international. Wicloud dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.

YOU WILL:

• Responsible for IT-related work in all office areas (3 offices in Kigali, 1 in Ruhengeri).
• Responsible for IT maintenance (Office is operating 24/7), including but not limited to DC, AD, Email, Network, Phone.
• Manage network, including employee ACL access control, router configuration, VLAN assignment, FW, AP, and other network components.
• Coordinate with the supplier, handling different system troubleshooting, maintaining the telephone, network…
• Secure server and client, including patch, upgrade, and anti-virus.
• Upgrade software and tools to meet customer requirements, push upgrade notification through SCCM, GPO, or MDM (Intune).
• Handle emergent incidents, including client, server, network, and applications. Lead internal & external team for troubleshooting and issue-solving.
• Handle security/compliance matters, lead team to comply with PCI-DSS, ISO 27001/27701/27031.
• Handle BCP/DR with annual audit & review.

OUR IDEAL CANDIDATES:

• 9 years or above experience in IT industry, more than 3 years in IT Management position or similar role, 3 years in project implementation, rich experience in machine room and office area construction, including construction and configuration of network devices and servers.
• Proficient in English (speaking, reading, writing) for daily communication with foreign clients.
• Proven experience in leading IT projects from the ground up, including end-to-end planning, implementation, and delivery.
• Strong knowledge of cross-functional project coordination, with the ability to collaborate effectively with departments such as HR, Finance, and Operations to ensure seamless project execution.
• Hands-on experience with Microsoft Environment Management (Azure and M365 Portal).
• Knowledge of Application Deployment and Support, as well as familiarity with Service Desk and User Support tasks.
• Proficient in Windows/Linux Server; able to perform basic server configuration and maintenance. Knowledgeable in AD Configuration (e.g., Group Policy, User, Computer, Group Management), DHCP, DNS, VPN, etc.
• Skilled in Exchange Server configuration and management.
• Expert in internal network setup for enterprise-level companies, including Cisco network switches, routers, firewalls, IDS devices; able to troubleshoot via log analysis.
• Experienced in SCCM and MDM; able to manage devices, upgrade client systems, update virus definitions, and push customized applications.
• Experience in Intune & Defender for Endpoint.
• Experience in Autopilot and its configuration.
• Proficient in Windows clients (Win 10 & Win 11); able to troubleshoot common issues.
• Strong knowledge of information security and data protection; able to meet security requirements, apply strategies, and conduct vulnerability scanning.
• Experience in system audit and review.
• Familiarity with industrial certification: ISO 27001/27701/27031, PCI-DSS. Familiarity with ITIL Concept. ITIL certification owner is a plus.
• Familiarity with PMP Concept. PMP certification owner is a plus.
• Strong knowledge of Azure/MS 365 related concept. AZ/MS certification owner is a plus (AZ-900/AZ- 500/SC300/SC401…)
• Capable of managing and coordinating with telecommunication suppliers for network and telephone line setup and maintenance.
• Experience in call center construction is preferred.

WHY US

Salary at 100% during the probationary period.

Full working equipment will be provided.

Activities: Birthday party, Employee engagement activities.

OTHERS:

Working location: Kigali City, Rwanda

Working time: Mon-Fri 9AM-6PM. Standby for emergent cases (such as emergent incident troubleshooting, system upgrade, etc.)

• Responsible for IT-related work in all office areas (3 offices in Kigali, 1 in Ruhengeri).
• Responsible for IT maintenance (Office is operating 24/7), including but not limited to DC, AD, Email, Network, Phone.
• Manage network, including employee ACL access control, router configuration, VLAN assignment, FW, AP, and other network components.
• Coordinate with the supplier, handling different system troubleshooting, maintaining the telephone, network…
• Secure server and client, including patch, upgrade, and anti-virus.
• Upgrade software and tools to meet customer requirements, push upgrade notification through SCCM, GPO, or MDM (Intune).
• Handle emergent incidents, including client, server, network, and applications. Lead internal & external team for troubleshooting and issue-solving.
• Handle security/compliance matters, lead team to comply with PCI-DSS, ISO 27001/27701/27031.
• Handle BCP/DR with annual audit & review.

• Proficient in English (speaking, reading, writing)
• Proven experience in leading IT projects from the ground up, including end-to-end planning, implementation, and delivery.
• Strong knowledge of cross-functional project coordination
• Hands-on experience with Microsoft Environment Management (Azure and M365 Portal).
• Knowledge of Application Deployment and Support
• Familiarity with Service Desk and User Support tasks.
• Proficient in Windows/Linux Server; able to perform basic server configuration and maintenance.
• Knowledgeable in AD Configuration (e.g., Group Policy, User, Computer, Group Management), DHCP, DNS, VPN, etc.
• Skilled in Exchange Server configuration and management.
• Expert in internal network setup for enterprise-level companies, including Cisco network switches, routers, firewalls, IDS devices; able to troubleshoot via log analysis.
• Experienced in SCCM and MDM; able to manage devices, upgrade client systems, update virus definitions, and push customized applications.
• Experience in Intune & Defender for Endpoint.
• Experience in Autopilot and its configuration.
• Proficient in Windows clients (Win 10 & Win 11); able to troubleshoot common issues.
• Strong knowledge of information security and data protection; able to meet security requirements, apply strategies, and conduct vulnerability scanning.
• Experience in system audit and review.
• Familiarity with industrial certification: ISO 27001/27701/27031, PCI-DSS.
• Familiarity with ITIL Concept.
• Familiarity with PMP Concept.
• Strong knowledge of Azure/MS 365 related concept.
• Capable of managing and coordinating with telecommunication suppliers for network and telephone line setup and maintenance.
• Experience in call center construction is preferred.

• 9 years or above experience in IT industry
• more than 3 years in IT Management position or similar role
• 3 years in project implementation
• rich experience in machine room and office area construction, including construction and configuration of network devices and servers.
• ITIL certification owner is a plus.
• PMP certification owner is a plus.
• AZ/MS certification owner is a plus (AZ-900/AZ- 500/SC300/SC401…)