INDATWA SACCO RUSIZI is a saving and credit cooperative created through the consolidation of 18 Umurenge SACCOs operating in Rusizi District, in line with Rwanda’s SACCO reform agenda aimed at strengthening governance, capital adequacy, risk management, and service delivery. The consolidation complies with Law No. 057/2024 governing cooperatives and Law No. 072/2021 governing deposit-taking microfinance institutions, and aligns with BNR regulatory standards.

It is from that background that the Management of INDATWA SACCO RUSIZI informs the public that it is recruiting competent and qualified staff to fill the following positions:

Responsibilities or duties

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• First line support for all network and software (especially 1st level support for CBS) for all branch staff at headquarter, branches and outlets;
• Responds in a timely manner to service issues and requests;
• Setting up accounts for new users;
• Reviews vendor contracts and coordinates IT software purchases;
• Assist to install software, network, internet, e-mail, printer for all responsible branches;
• Ensure proper maintenance of networking, internet & e-mail, security, backup and recovery;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
• Performances regular system checks to mitigate operational risk;
• Any other duty that does not conflict with the laws and regulations as requested by the Head of Operations or his/her superior authority.

Qualifications or requirements 

• Bachelor’s degree in IT/MIS.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.
• Willing to travel to responsible branches and outlets.

Experience needed

• Minimum one-year working experience in IT/Network field for MFIs/Banks.
• Experience in developing and managing digital tools such as website, Google Sheets, online application forms/links, member survey platforms, dashboards, and other data-management solutions.
• Good understand of banking operation.
• Good knowledge of WAN network, domain user management.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• General Requirement: To be Rwandan
• General Requirement: Not to have been definitely sentenced to a term of imprisonment equal to or exceeding six (6) months;
• General Requirement: Not to have been dismissed from any other institution unless applicant is entitled to reinstatement under laws and regulations in force;
• General Requirement: Not have been involved in the bankruptcy of a financial institution;

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• First line support for all network and software (especially 1st level support for CBS) for all branch staff at headquarter, branches and outlets;
• Responds in a timely manner to service issues and requests;
• Setting up accounts for new users;
• Reviews vendor contracts and coordinates IT software purchases;
• Assist to install software, network, internet, e-mail, printer for all responsible branches;
• Ensure proper maintenance of networking, internet & e-mail, security, backup and recovery;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
• Performances regular system checks to mitigate operational risk;
• Any other duty that does not conflict with the laws and regulations as requested by the Head of Operations or his/her superior authority.

• Good integrity, positive attitude, helpful, high commitment, competence and motivation.
• Good understand of banking operation.
• Good knowledge of WAN network, domain user management.

• Bachelor’s degree in IT/MIS.
• Experience in developing and managing digital tools such as website, Google Sheets, online application forms/links, member survey platforms, dashboards, and other data-management solutions.