INGANJI SACCO RUBAVU refers to a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of 12 Umurenge Savings and Credit Cooperative (USACCO's) operating within RUBAVU District, in accordance with the Government of Rwanda SACCO's consolidation framework and under the supervision of the National Bank of Rwanda (BNR) INGANJI SACCO RUBAVU is looking for qualified, competent, committed, proactive and self-motivated individual to occupy the following position.

Job Summary

We invite applications for the position of IT Operator. The IT Operator at Inganji SACCO Rubavu is responsible for ensuring that the SACCO's information technology systems, networks, hardware, and software are operational, secure, and efficient. The role supports staff and members by providing technical support, maintaining IT infrastructure, and safeguarding digital systems so that the SACCO can deliver reliable and secure financial services.

Responsibilities or duties

Under the supervision and guidance of the Head of Operations:

• Analyzes the business requirements of all departments to determine their technology needs;
• Reviews vendor contracts and coordinates IT purchases;
• Manages IT related projects;
• Directs and coordinates the implementation of IT operations, projects, and programs, ensuring alignment of IT services with the business needs of the staff;
• Train and guide user on using new hardware, hardware maintenance and troubleshoot;
• First line support for all computer and related hardware components for all branch staff at headquarter, branches and outlets;
• Responds in a timely manner to service issues and requests;
• Reviews vendor contracts and coordinates IT hardware purchases;
• Ensures proper maintenance of computers peripherals, printer and all other hardware;

Qualifications or requirements (e.g., education, skills)

Qualifications & Experience required:

• Bachelor's degree in IT/MIS.
• Good skills in installation and maintenance of computer and related hardware equipment.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.

Experience needed

• Minimum one-year working experience in IT/Network field for SACCOs, MFls/Banks.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Willing to travel to responsible branches and outlets.

• Analyzes the business requirements of all departments to determine their technology needs;
• Reviews vendor contracts and coordinates IT purchases;
• Manages IT related projects;
• Directs and coordinates the implementation of IT operations, projects, and programs, ensuring alignment of IT services with the business needs of the staff;
• Train and guide user on using new hardware, hardware maintenance and troubleshoot;
• First line support for all computer and related hardware components for all branch staff at headquarter, branches and outlets;
• Responds in a timely manner to service issues and requests;
• Reviews vendor contracts and coordinates IT hardware purchases;
• Ensures proper maintenance of computers peripherals, printer and all other hardware;

• Good skills in installation and maintenance of computer and related hardware equipment.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.

• Bachelor's degree in IT/MIS.