Summary
Date Posted: Thursday, October 06, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
IT Support Engineer
About Us
Cogebanque (Compagnie Générale de Banque Plc) is a Rwanda based commercial bank, licensed by the National Bank of Rwanda. It started operations in 1999.
It is one of the fastest growing banks in Rwanda and today has 28 branches, over 600 agents, and 36 atms across the country. These are supported by Mobile banking (USSD on *505# and Mobile App “Coge mbank”), Cards (Mastercards & Smart cash) and internet banking delivery channels accessible through different media.
Cogebanque has been serving Rwandan industries for over 22 years with innovative services to its customers and has positively impacted the Rwandan economy.
Cogebanque provides a comprehensive range of products and services targeted at corporate, smes and retail customers.

Mission
To create, maintain, and enhance shareholder value by providing unrivaled financial solutions to our customer.

Vision
To be a financial center of excel- lance and a leading provider of innovative financial solutions in Rwanda.

Values
Excellence, Integrity, Innovation, Teamwork, Flexibility, Open Com- munication, Accountability and Customer orientation

What Opportunities Do We Have For You?
At Cogebanque we believe our Employees are the bridge to achieving our business development goals and creating sustainable social and economic change in our society. We make it our priority to ensure their growth and comfort while working with the Bank.
Apart from organizing frequent trainings, career building sessions and team building workshops for our Employees, we facilitate you to enjoy our wide range of services and products at favorable terms that ultimately could help you achieve your personal goals.
In the view of the above, Cogebanque Plc is looking External for inspired innovators, self-driven and highly creative personalities to collaborate with the Bank in taking it to the next level of success. If you feel you have what it takes, we would like to hear from you by applying for the below position/s.
If the position described below speaks to you, send us your application via email at jobvacancies@cogebank.com by or before 14th October 2022 marking the subject as “The Job title You Are Applying for ”.

Job responsibilities
IT Support Engineer
Reports to: IT Infrastructure Manager
Grade/Category: Engineer
Job summary
Responsible for Microsoft System Centre Configuration and Microsoft System Centre Operation management as well as desktop systems management.

Job Requirements
• At least Bachelor Degree in IT, Computer Science, Electronics, Business Computing or in other related field
• Minimum of three (3) years in IT support related role.
• Analytical skills
• Communication skills (verbal and written)
• Negotiation skills
• • Team player Key Responsibilities:
• Provide technical support in the use of personal computer hardware, and software
• Sets up and configures desktop computers, peripherals, and accounts assigning security level;
• Installs software and installs and repairs hardware and peripherals;
• Administers user accounts;
• Ensure that IT equipment are running optimally and troubleshoot any issues that arise around them and offer solutions
• Support issues related to laptops, desktops and printers
• Monitor and maintain Microsoft System for optimum performance and high availability
• Ensure a quick support delivery to different users and escalation where needed;
• Responsible for assets inventory, patch managements and systems monitoring;
• Supervise IT equipment hardware maintenance and repair of faulty IT equipment;
• Responsible for Network software distribution, remote OS deployment, remote assistance, systems discovery, hardware and software inventory, network and physical access protection for desktop and laptops;
• Responsible for security configuration for Microsoft System;
• Responsible for backup and restore of Microsoft System;
• Manage system changes such as upgrades and patches are tested and implemented according to Change Management Processes;
• Configure and Support client software of Remote SSL and client VPN for approved users;
• Responsible for Anti-Virus (end user’s computers) to ensure agent compliance for laptops and desktops;
• Monitor the adherence to Incident, Problem and Change Management policies with the designated area
• Assuring users Network Access and availability: LAN, WAN, Wireless, Internet and internal applications
• Responsible for IT equipment stocks and keep updated registrar for used, faulty and new stored IT equipment.
• Ensure a registered movement of IT equipment
• End of Day Operation
• To run end of day process in roster with End of Day Operator

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
In the view of the above, Cogebanque Plc is looking External for inspired innovators, self-driven and highly creative personalities to collaborate with the Bank in taking it to the next level of success. If you feel you have what it takes, we would like to hear from you by applying for the below position/s.
If the position described below speaks to you, send us your application via email at jobvacancies@cogebank.com  by or before 14th October 2022 marking the subject as “The Job title You

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