Overview

JOB ADVERTISEMENT

Umwalimu SACCO is seeking highly motivated, skilled, and dynamic professionals to join our Information and communication Technology (ICT) and operation team as part of our ongoing efforts to strengthen digital service delivery and operational efficiency. If you believe you have what it takes, we would like to hear from you.

JOB TITLE

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Key Result Areas

1. IT SUPPORT & INFRASTRUCTURE MANAGER

Reports to: Director of ICT department

Age Limit: 40

Being a Rwandan by Nationality;

Having a Bachelor degree in computer science (or) Information Technology (or) Electrical (or) related field

Having ITIL or COMPTIA A+ or MCITP or CCNA certification;

Experience: 4 years’ experience at similar position level

Skills& knowledge

Familiarity with network monitoring tools

In-depth knowledge of IT support best practices, including ITIL frameworks.

Familiarity with Microsoft Windows, macOS, Active Directory, Office 365, networking basics, and hardware troubleshooting.

Proficient in electrical design and diagnostic tools.

Problem-Solving: Proven ability to troubleshoot and resolve technical issues efficiently.

Communication: Able to clearly explain technical issues and collaborate with internal and external stakeholders.

Ability to constantly deliver quality and value;

Key responsibilities

Develop and enforce IT support policies, procedures, and standards.

Ensure the Head Office and branches IT equipment and electrical is well-supported and meets operational needs.

Ensure the reliability, availability, and performance of LAN, wireless, VPN, and other branch network infrastructure. And work closely with ISPs for network restoration.

Lead and manage the team, including hiring, training, and performance management.

Oversee the installation, configuration, and maintenance of PCs, OS, switches, routers and other endpoint devices.

Maintain users’ data backups.

Oversee day-to-day IT support operations, ensuring timely and effective resolution of user issues.

Monitor and report on IT support metrics (SLAs, ticket volume, response/resolution times).

Maintain IT asset inventory and ensure software/hardware compliance.

Collaborate with other IT teams (Security, Data Center and IT operations) to ensure smooth service delivery.

Ensure effective onboarding/offboarding IT processes for employees.

Coordinate IT support for system upgrades, rollouts, and office moves.

Implement a desktop computer “tool box” that enables all user departments to easily collaborate on virtual system-wide teams without any specific knowledge of other team members’ desktop environment.

Develop and maintain documentation, including electrical schematics, support manuals, and service logs.

Participate in project planning, implementation, and commissioning of electrical systems.

Conduct root cause analysis of recurring electrical problems and implement preventive solutions.

Monitor and ensure compliance with electrical safety standards, codes, and regulations.

Recommend upgrades and improvements to electrical systems for enhanced reliability and performance.

Coordinate the troubleshooting and resolution of complex electrical issues.

Identify recurring problems and implement proactive solutions.

Manage vendor relationships and service contracts related to the responsibilities.

Maintain documentation for support processes and user guides.

Stay current with industry trends and recommend improvements.

To perform any other duties as may be assigned by the Director of the Department

Ensure Network & Systems Availability

Ensure effective IT Support

Ensure the proper functioning and maintenance of IT equipment

Adhere to IT security policies and audit requirements.

Maintain regularly Documentation & Reporting

Ensure Business Continuity & Risk Management

EQUAL EMPLOYMENT OPPORTUNITY

Umwalimu SACCO shall provide for equal employment opportunity to the prospective candidates without direct or indirect discrimination on grounds of ethnic or social origin, gender, political and philosophical or religious opinions.

ADDITIONAL INFORMATION

Any supplementary information regarding the recruitment advertisement shall be obtained at Human Resource & Administration Department of Umwalimu SACCO at any time during the working hours: From 9:00 AM up to 6:00 PM starting from Monday to Friday.

NB: These vacant posts are opened to external as well as internal candidates.

Done at Kigali, /………/2026

RUTAGANDA BoscoUWAMBAJE Laurence

Director of Human ResourceDirector General

• Develop and enforce IT support policies, procedures, and standards.
• Ensure the Head Office and branches IT equipment and electrical is well-supported and meets operational needs.
• Ensure the reliability, availability, and performance of LAN, wireless, VPN, and other branch network infrastructure. And work closely with ISPs for network restoration.
• Lead and manage the team, including hiring, training, and performance management.
• Oversee the installation, configuration, and maintenance of PCs, OS, switches, routers and other endpoint devices.
• Maintain users’ data backups.
• Oversee day-to-day IT support operations, ensuring timely and effective resolution of user issues.
• Monitor and report on IT support metrics (SLAs, ticket volume, response/resolution times).
• Maintain IT asset inventory and ensure software/hardware compliance.
• Collaborate with other IT teams (Security, Data Center and IT operations) to ensure smooth service delivery.
• Ensure effective onboarding/offboarding IT processes for employees.
• Coordinate IT support for system upgrades, rollouts, and office moves.
• Implement a desktop computer “tool box” that enables all user departments to easily collaborate on virtual system-wide teams without any specific knowledge of other team members’ desktop environment.
• Develop and maintain documentation, including electrical schematics, support manuals, and service logs.
• Participate in project planning, implementation, and commissioning of electrical systems.
• Conduct root cause analysis of recurring electrical problems and implement preventive solutions.
• Monitor and ensure compliance with electrical safety standards, codes, and regulations.
• Recommend upgrades and improvements to electrical systems for enhanced reliability and performance.
• Coordinate the troubleshooting and resolution of complex electrical issues.
• Identify recurring problems and implement proactive solutions.
• Manage vendor relationships and service contracts related to the responsibilities.
• Maintain documentation for support processes and user guides.
• Stay current with industry trends and recommend improvements.
• To perform any other duties as may be assigned by the Director of the Department
• Ensure Network & Systems Availability
• Ensure effective IT Support
• Ensure the proper functioning and maintenance of IT equipment
• Adhere to IT security policies and audit requirements.
• Maintain regularly Documentation & Reporting
• Ensure Business Continuity & Risk Management

• Familiarity with network monitoring tools
• In-depth knowledge of IT support best practices, including ITIL frameworks.
• Familiarity with Microsoft Windows, macOS, Active Directory, Office 365, networking basics, and hardware troubleshooting.
• Proficient in electrical design and diagnostic tools.
• Problem-Solving: Proven ability to troubleshoot and resolve technical issues efficiently.
• Communication: Able to clearly explain technical issues and collaborate with internal and external stakeholders.
• Ability to constantly deliver quality and value;

• Being a Rwandan by Nationality;
• Having a Bachelor degree in computer science (or) Information Technology (or) Electrical (or) related field
• Having ITIL or COMPTIA A+ or MCITP or CCNA certification;