Background

Ecofleet Solutions Ltd is a government-owned company mandated to transform and modernize public transport service delivery in the City of Kigali. Its mission is to enhance efficiency, reliability, and accessibility of the transport system through data-driven planning, route optimization, fleet management, and close coordination with stakeholders. By setting and enforcing service standards, Ecofleet ensures that Kigali’s growing population has access to safe, reliable, and commuter-friendly transport services.

The company plays a strategic role in managing the city’s bus fleet, including planning renewals to maintain a modern and efficient system, while embracing green mobility solutions such as electric buses to align with Rwanda’s climate goals. Technology underpins Ecofleet’s operations through intelligent transport systems (ITS), GPS tracking, digital performance dashboards, and automated inspections that improve transparency and responsiveness. In addition, Ecofleet oversees shared transport infrastructure—depots, terminals, and bus stops—and manages a unified digital fare collection system that promotes cashless payments, standardizes fares, and ensures accountability. Together, these efforts position Ecofleet as a central driver of Kigali’s sustainable, smart, and integrated public transport future.

Purpose for Recruiting

Ecofleet Solutions Ltd is seeking competent, motivated, and results-oriented individuals to join its team across various departments and roles. A skilled and solution-driven workforce is essential to supporting Ecofleet’s vision of delivering efficient, reliable, and commuter-friendly public transport services in Kigali. By fostering talent that aligns with innovation, operational excellence, and sustainability, Ecofleet ensures its services remain responsive, resilient, and future-ready.

Role Summary

The Inspector at Ecofleet Solutions Ltd plays a critical role in maintaining the integrity, discipline, and efficiency of daily public transport operations. This position focuses on safeguarding company revenue, enforcing driver conduct, and ensuring that the bus fleet meets the highest standards of safety and cleanliness. The Inspector acts as the "eyes and ears" on the ground, ensuring that Every trip aligns with Ecofleet’s operational SLAs and service quality goals.

Key Duties and Responsibilities

Revenue Protection & Fraud Detection:

• Fare Verification: Conduct frequent spot checks on buses to verify passenger tickets and digital fare payments.
• Loss Prevention: Identify and report instances of fare evasion, ticketing fraud, or unauthorized revenue collection.
• Audit Support: Verify trip logs against digital earnings to ensure accurate daily financial reporting.

Driver Performance & Conduct Monitoring:

• Behavioral Oversight: Monitor and report on driver behavior, focusing on safety, professionalism, and adherence to traffic laws.
• Discipline Enforcement: Address and document cases of misconduct, unauthorized stops, absenteeism, or route deviations.
• Onboarding Support: Assist in the orientation of new drivers to ensure they understand company policies and service standards from day one.

Fleet & Operational Compliance:

• Pre-Departure Inspections: Inspect buses at depots for cleanliness, mechanical readiness, and functional safety features before they begin service.
• Schedule Adherence: Track service irregularities such as late departures or early turnarounds and report them to dispatch.
• Incident Documentation: Detailed reporting of operational disruptions, accidents, or mechanical failures encountered during shifts.

Customer Service & Integrity:

• Complaint Resolution: Investigate and address passenger complaints regarding service quality or crew behavior.
• Cultural Leadership: Actively promote a culture of integrity, honesty, and service reliability within the operational team.

Key Performance Indicators (KPIs)

• Revenue Security: Measurable reduction in reported revenue loss and ticketing fraud on assigned routes.
• Service Quality: Decrease in passenger complaints related to driver conduct and bus cleanliness.
• Reporting Excellence: 100% timely submission of accurate daily inspection and incident reports.
• Operational Discipline: Improved punctuality and route compliance at assigned terminals.

Requirements & Qualifications

Education & Experience:

• Academic: Diploma or Degree in Transport Management, Public Administration, Logistics, or a related field.
• Professional: 2–3 years of experience in transport operations, law enforcement, security, or inspection roles.
• Technical: Familiarity with fleet tracking systems (GPS), Intelligent Transport Systems (ITS), or automated fare collection methods is highly preferred.

Core Competencies:

• High Integrity: Unwavering honesty and fairness, particularly in handling financial and disciplinary matters.
• Communication: Strong verbal and written reporting skills in Kinyarwanda and English.
• Conflict Management: Ability to handle difficult situations with drivers or passengers professionally and calmly.
• Detail-Oriented: Vigilant in identifying minor mechanical faults or subtle signs of fraud.

• Fare Verification: Conduct frequent spot checks on buses to verify passenger tickets and digital fare payments.
• Loss Prevention: Identify and report instances of fare evasion, ticketing fraud, or unauthorized revenue collection.
• Audit Support: Verify trip logs against digital earnings to ensure accurate daily financial reporting.
• Behavioral Oversight: Monitor and report on driver behavior, focusing on safety, professionalism, and adherence to traffic laws.
• Discipline Enforcement: Address and document cases of misconduct, unauthorized stops, absenteeism, or route deviations.
• Onboarding Support: Assist in the orientation of new drivers to ensure they understand company policies and service standards from day one.
• Pre-Departure Inspections: Inspect buses at depots for cleanliness, mechanical readiness, and functional safety features before they begin service.
• Schedule Adherence: Track service irregularities such as late departures or early turnarounds and report them to dispatch.
• Incident Documentation: Detailed reporting of operational disruptions, accidents, or mechanical failures encountered during shifts.
• Complaint Resolution: Investigate and address passenger complaints regarding service quality or crew behavior.
• Cultural Leadership: Actively promote a culture of integrity, honesty, and service reliability within the operational team.

• High Integrity
• Communication (Verbal and Written in Kinyarwanda and English)
• Conflict Management
• Detail-Oriented

• Diploma or Degree in Transport Management, Public Administration, Logistics, or a related field.
• 2–3 years of experience in transport operations, law enforcement, security, or inspection roles.
• Familiarity with fleet tracking systems (GPS), Intelligent Transport Systems (ITS), or automated fare collection methods is highly preferred.