Background

Tractafric Equipment Rwanda Ltd Reporting to the Technical Manager, you will respond to technical needs with the aim of ensuring the continuity and reliability of the customer's activities and maximising the profitability of the company's portfolio.

Responsibilities

• Monitor repair procedures and after-sales service working methods.
• Supervise workshop work.
• Manage and schedule after-sales service teams.
• Contribute to the resolution of technical and human problems.
• Monitor team attendance and punctuality.
• Monitor and readjust planned work.
• Monitor productivity and hours worked by after-sales service production staff.
• Ensure that repair deadlines are met in coordination with the Workshop Coordinator and Section Managers.
• Inform the Technical Director of any deviations or delays that have occurred.
• Detects and analyses shortcomings in coordination with the Technical Director.
• Monitors and participates in the receipt and delivery of parts/machines.
• Monitors the preparation of lists of parts to be ordered.
• Ensures compliance with safety standards.

Qualifications

• Proven maintenance experience on stationary gas engines, gensets, or CHP/cogeneration units; MWM TCG experience a strong plus.
• Familiarity with the MWM TEM (Total Electronic Management) system and manufacturer diagnostic tools.
• Electrical, gas, and ATEX authorizations (essential for biogas/explosive atmospheres); working-at-height a plus.
• Ability to read electrical schematics, mechanical drawings, and P&IDs.
• Strong methodical troubleshooting, combustion analysis, and alarm interpretation skills.

Required Profile

Education:

• Technical education – Diploma in mechanical, electrical, or industrial maintenance engineering (or equivalent experience).
• Exceptional and relevant experience and expertise may compensate for the lack of an engineering degree.

Experience:

• Electrical skills – Knowledge of alternators, power/control panels, sensors, and actuators
• Gas engine experience – Proven maintenance experience on stationary gas engines, gensets, or CHP/cogeneration units; MWM TCG experience a strong plus.
• Engine mechanics – Skilled in cylinder heads, valve adjustment, turbochargers, ignition systems, and lubrication.
• Electrical skills – Knowledge of alternators, power/control panels, sensors, and actuators.
• Control systems – Familiarity with the MWM TEM (Total Electronic Management) system and manufacturer diagnostic tools.
• Certifications – Electrical, gas, and ATEX authorizations (essential for biogas/explosive atmospheres); working-at-height a plus.
• Technical drawings – Ability to read electrical schematics, mechanical drawings, and P&IDs.
• Auxiliary systems – Knowledge of cooling circuits, heat exchangers, exhaust/emissions, and lambda combustion control.
• Diagnostics – Strong methodical troubleshooting, combustion analysis, and alarm interpretation skills.
• Autonomy & availability – Driving license, mobility across sites, ability to work independently, and availability for on-call duty; technical English required.

Skills:

• Prudent
• Team spirit
• Attentive
• Alert
• Well organised
• Proactive

The company

A specialist in construction equipment and a long-standing partner of Caterpillar in Central Africa and Morocco, Tractafric Equipment supports operators with a wide range of equipment: mining, construction and forestry equipment, spare parts, handling trucks and energy production solutions. Tractafric Equipment, which has nearly 1,200 employees in eleven countries (Burundi, Cameroon, Congo, Gabon, Equatorial Guinea, Morocco, Mauritania, CAR, DRC, Rwanda and Chad), is one of the leaders in its markets with a turnover of €375 million in 2021.

Joining Tractafric Equipment means joining a team driven by a strong entrepreneurial spirit, a culture of technical expertise, a keen sense of partnership, a strong customer focus and a great sense of pride in belonging.

Tractafric Equipment is a subsidiary of the Optorg Group, which has specialised in distribution in Africa for over a century.

• Monitor repair procedures and after-sales service working methods.
• Supervise workshop work.
• Manage and schedule after-sales service teams.
• Contribute to the resolution of technical and human problems.
• Monitor team attendance and punctuality.
• Monitor and readjust planned work.
• Monitor productivity and hours worked by after-sales service production staff.
• Ensure that repair deadlines are met in coordination with the Workshop Coordinator and Section Managers.
• Inform the Technical Director of any deviations or delays that have occurred.
• Detects and analyses shortcomings in coordination with the Technical Director.
• Monitors and participates in the receipt and delivery of parts/machines.
• Monitors the preparation of lists of parts to be ordered.
• Ensures compliance with safety standards.

• Prudent
• Team spirit
• Attentive
• Alert
• Well organised
• Proactive
• Proven maintenance experience on stationary gas engines, gensets, or CHP/cogeneration units; MWM TCG experience a strong plus.
• Familiarity with the MWM TEM (Total Electronic Management) system and manufacturer diagnostic tools.
• Electrical, gas, and ATEX authorizations (essential for biogas/explosive atmospheres); working-at-height a plus.
• Ability to read electrical schematics, mechanical drawings, and P&IDs.
• Strong methodical troubleshooting, combustion analysis, and alarm interpretation skills.
• Electrical skills – Knowledge of alternators, power/control panels, sensors, and actuators
• Gas engine experience – Proven maintenance experience on stationary gas engines, gensets, or CHP/cogeneration units; MWM TCG experience a strong plus.
• Engine mechanics – Skilled in cylinder heads, valve adjustment, turbochargers, ignition systems, and lubrication.
• Control systems – Familiarity with the MWM TEM (Total Electronic Management) system and manufacturer diagnostic tools.
• Technical drawings – Ability to read electrical schematics, mechanical drawings, and P&IDs.
• Auxiliary systems – Knowledge of cooling circuits, heat exchangers, exhaust/emissions, and lambda combustion control.
• Diagnostics – Strong methodical troubleshooting, combustion analysis, and alarm interpretation skills.
• Autonomy & availability – Driving license, mobility across sites, ability to work independently, and availability for on-call duty; technical English required.

• Technical education – Diploma in mechanical, electrical, or industrial maintenance engineering (or equivalent experience).
• Exceptional and relevant experience and expertise may compensate for the lack of an engineering degree.