Background information about the job or company (e.g., role context, company overview)

Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, POBox 1338, Kigali, Rwanda is specialized in transport and logistics

Responsibilities or duties

1. SCOPE AND RESPONSIBILITIES

The Business Data Steward CRM is responsible for ensuring the quality, consistency, and governance of CRM data across the organization, supporting both HQ and country teams.

The role focuses on:

• CRM data quality control and cleaning (duplicates, inconsistencies, HQ/local mapping)
• Monitoring and enforcement of CRM standards (naming, codification, data structure)
• Maintenance and continuous update of customer and contact data
• Support to countries without local CRM administration
• Production of KPI dashboards to drive data-driven decision making
• Contribution to CRM evolution through testing and continuous improvement

This role combines data governance, operational data management, reporting, and user support to ensure a reliable and actionable CRM database across the group.

2. MAIN RESPONSIBILITIES

Perform regular data control and cleansing activities (duplicates removal, inconsistencies fixing, HQ/local alignment)

• Ensure continuous updates of customer and contact data in the CRM

• Monitor compliance with CRM standards (naming conventions, codification, data completeness and accuracy)

• Manage and control industry mapping and HQ mapping across accounts

• Follow and enforce processes for customer creation and modification

• Act as CRM data administrator for countries without dedicated local support

• Design, produce, and maintain a monthly CRM KPI dashboard (accounts, client status, contacts, activity, GM, HQ linkage, generic accounts) shared across all users

• Monitor CRM data quality and usage KPIs across regions

• Ensure consistency between CRM and financial data to identify misclassified clients (eg incorrect industry allocation)

• Retrieve and consolidate financial and operational data from countries (including TMS) when needed

• Support testing of CRM developments/releases and assess impacts on data and processes

• Contribute to continuous improvement of CRM data structure and governance

• Act as data referent for accounts, contacts, opportunities, and activities

• Provide user support and guidance on CRM data best practices

Qualifications or requirements (e.g., education, skills)

Education:

Master's degree in business, data, information systems, or equivalent

Key skills:

• Strong attention to detail and data quality mindset
• Solid understanding of CRM systems (Salesforce, Dynamics, or equivalent)
• Experience with data cleaning, data governance, and data structuring
• Good command of Excel and data analysis tools (Power BI)
• Ability to monitor, structure, and interpret data quality KPIs
• Strong organizational and process-oriented mindset
• Good communication skills and ability to work with cross-functional teams
• Proactivity, autonomy, and reliability
• Ability to operate in an international and fast-evolving environment
• Fluent in English and French (written and spoken)

Experience needed

Minimum 2 years in CRM/data administration, data management, data governance, or similar roles

• Perform regular data control and cleansing activities (duplicates removal, inconsistencies fixing, HQ/local alignment)
• Ensure continuous updates of customer and contact data in the CRM
• Monitor compliance with CRM standards (naming conventions, codification, data completeness and accuracy)
• Manage and control industry mapping and HQ mapping across accounts
• Follow and enforce processes for customer creation and modification
• Act as CRM data administrator for countries without dedicated local support
• Design, produce, and maintain a monthly CRM KPI dashboard (accounts, client status, contacts, activity, GM, HQ linkage, generic accounts) shared across all users
• Monitor CRM data quality and usage KPIs across regions
• Ensure consistency between CRM and financial data to identify misclassified clients (eg incorrect industry allocation)
• Retrieve and consolidate financial and operational data from countries (including TMS) when needed
• Support testing of CRM developments/releases and assess impacts on data and processes
• Contribute to continuous improvement of CRM data structure and governance
• Act as data referent for accounts, contacts, opportunities, and activities
• Provide user support and guidance on CRM data best practices

• Strong attention to detail and data quality mindset
• Solid understanding of CRM systems (Salesforce, Dynamics, or equivalent)
• Experience with data cleaning, data governance, and data structuring
• Good command of Excel and data analysis tools (Power BI)
• Ability to monitor, structure, and interpret data quality KPIs
• Strong organizational and process-oriented mindset
• Good communication skills and ability to work with cross-functional teams
• Proactivity, autonomy, and reliability
• Ability to operate in an international and fast-evolving environment
• Fluent in English and French (written and spoken)

• Master's degree in business, data, information systems, or equivalent
• Minimum 2 years in CRM/data administration, data management, data governance, or similar roles