Job Description

Under the overall supervision of the Head of Programmes, the direct supervision of the Protection Coordinator and in technical coordination with the MEAL Officers of the GAVR programme, the MEAL and IM Associate will be responsible for supporting the effective implementation of Monitoring Evaluation, Accountability and Learning (MEAL) and Information Management (IM) functions, with particular emphasis on MIMOSA compliance, data quality, reporting, monitoring tools, service and referral mapping, and accountability mechanisms.

The position will contribute to the accurate collection, recording, validation, analysis, reporting and maintenance of programme and operational data in accordance with IOM policies, relevant programme requirements, donor requirements, applicable data protection principles, and established MIMOSA procedures.

MIMOSA is IOM's institutional information system for managing migrant and beneficiary data and services and supports case management, operational processes, statistical reporting and compliance with organisational and donor data requirements. The position will therefore play an important role in supporting consistent and accurate use of MIMOSA at field level.

The incumbent will work closely with programme, operations, protection, case management, MEAL, information management and other relevant colleagues to support the quality, completeness and timely availability of programme information for operational decision-making.

Responsibilities

• Support programme and field teams with the timely, complete and accurate recording of beneficiary, assistance, service and case-related information in MIMOSA, in accordance with applicable procedures and guidance.
• Conduct routine data quality checks on MIMOSA records and maintain a MIMOSA data quality and compliance tracker documenting identified gaps, corrective actions, responsible staff and follow-up status. Support periodic reconciliation of MIMOSA data against programme records, attendance sheets, referral records, distribution/service records, monitoring databases and other approved source documents. Follow up with relevant programme staff on identified data quality issues and track corrective actions within agreed timelines.
• Support the preparation of regular MIMOSA compliance and data quality reports, highlighting trends, recurring errors, outstanding issues and areas requiring management attention.
• Support users with basic MIMOSA-related data management queries and escalate technical or system-related issues to the appropriate focal point.
• Support the collection, consolidation, cleaning and analysis of programme and operational data from field locations and relevant information systems. Prepare regular and ad hoc statistical tables, dashboards, charts and analytical summaries for programme and management use.
• Assist the Protection Coordinator in compiling data for internal, donor and management reports, including checking reported figures against underlying source data.
• Conduct routine quality assurance checks before dissemination of reports and information products.
• Support the preparation and maintenance of data visualizations and simple dashboards using appropriate tools such as Excel, Power BI or other approved applications.
• Support the MEAL function in implementing and regularly updating established programme monitoring plans and tools in line with programme indicators, reporting requirements and approved data collection methodologies.
• Support field teams in the implementation of monitoring exercises and data collection activities and conduct basic quality assurance of monitoring data, including completeness, consistency and validity checks.
• Support the consolidation and analysis of monitoring findings and contribute to the preparation of monitoring reports and presentations.
• Maintain an updated indicator tracking mechanism and support programme teams in monitoring progress against agreed targets.
• Document lessons learned, good practices and recommendations emerging from monitoring and evaluation activities.
• Support the dissemination of monitoring findings for consideration by relevant programme colleagues in programme and operational decision-making.
• Support the regular updating of country-wide protection service and referral maps by maintaining a structured service-provider and referral directory, including service location, eligibility criteria, contact information, operating hours and referral procedures, as appropriate.
• Support the implementation and monitoring of beneficiary feedback and accountability mechanisms.
• Assist in receiving, registering, categorizing and tracking Beneficiary Feedback Mechanism (BFM) requests in accordance with established procedures.
• Maintain an up-to-date feedback tracker and refer cases, as applicable, to responsible colleagues or units in accordance with established procedures.
• Escalate sensitive complaints, safeguarding concerns, protection issues, fraud allegations or other matters requiring specialized action through established channels.
• Support the development of communication and feedback materials that promote awareness of available feedback and complaint mechanisms.
• Perform such other relevant duties as may be assigned.

Qualifications

EDUCATION

• Bachelor’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with three years of relevant professional experience; or,
• High School diploma with five years of relevant professional experience.

EXPERIENCE

• Experience in working with migrants, civil society and government is an advantage;
• Experience in data collection, data management, monitoring and evaluation, reporting and/or information management;
• Prior experience working for IOM, a UN agency or another international organization in IM and/or MEAL is an advantage;
• Experience working with MIMOSA is an advantage; and,
• Experience in handling sensitive information and personal data.

SKILLS

• Proficiency in Microsoft Office applications, particularly Excel;
• Strong interpersonal and communication skills;
• Strong attention to detail and organizational skills;
• Ability to organize assigned work, manage competing priorities and meet established deadlines;
• Knowledge of data collection, data quality, information management and basic monitoring and evaluation principles;
• Knowledge of migration-related subject areas dealt with by IOM;
• Good record-keeping, data analysis and data-entry skills; and,
• Ability to prepare statistical tables, charts, simple dashboards and other routine information products.

• Support programme and field teams with the timely, complete and accurate recording of beneficiary, assistance, service and case-related information in MIMOSA, in accordance with applicable procedures and guidance.
• Conduct routine data quality checks on MIMOSA records and maintain a MIMOSA data quality and compliance tracker documenting identified gaps, corrective actions, responsible staff and follow-up status. Support periodic reconciliation of MIMOSA data against programme records, attendance sheets, referral records, distribution/service records, monitoring databases and other approved source documents. Follow up with relevant programme staff on identified data quality issues and track corrective actions within agreed timelines.
• Support the preparation of regular MIMOSA compliance and data quality reports, highlighting trends, recurring errors, outstanding issues and areas requiring management attention.
• Support users with basic MIMOSA-related data management queries and escalate technical or system-related issues to the appropriate focal point.
• Support the collection, consolidation, cleaning and analysis of programme and operational data from field locations and relevant information systems. Prepare regular and ad hoc statistical tables, dashboards, charts and analytical summaries for programme and management use.
• Assist the Protection Coordinator in compiling data for internal, donor and management reports, including checking reported figures against underlying source data.
• Conduct routine quality assurance checks before dissemination of reports and information products.
• Support the preparation and maintenance of data visualizations and simple dashboards using appropriate tools such as Excel, Power BI or other approved applications.
• Support the MEAL function in implementing and regularly updating established programme monitoring plans and tools in line with programme indicators, reporting requirements and approved data collection methodologies.
• Support field teams in the implementation of monitoring exercises and data collection activities and conduct basic quality assurance of monitoring data, including completeness, consistency and validity checks.
• Support the consolidation and analysis of monitoring findings and contribute to the preparation of monitoring reports and presentations.
• Maintain an updated indicator tracking mechanism and support programme teams in monitoring progress against agreed targets.
• Document lessons learned, good practices and recommendations emerging from monitoring and evaluation activities.
• Support the dissemination of monitoring findings for consideration by relevant programme colleagues in programme and operational decision-making.
• Support the regular updating of country-wide protection service and referral maps by maintaining a structured service-provider and referral directory, including service location, eligibility criteria, contact information, operating hours and referral procedures, as appropriate.
• Support the implementation and monitoring of beneficiary feedback and accountability mechanisms.
• Assist in receiving, registering, categorizing and tracking Beneficiary Feedback Mechanism (BFM) requests in accordance with established procedures.
• Maintain an up-to-date feedback tracker and refer cases, as applicable, to responsible colleagues or units in accordance with established procedures.
• Escalate sensitive complaints, safeguarding concerns, protection issues, fraud allegations or other matters requiring specialized action through established channels.
• Support the development of communication and feedback materials that promote awareness of available feedback and complaint mechanisms.
• Perform such other relevant duties as may be assigned.

• Proficiency in Microsoft Office applications, particularly Excel
• Strong interpersonal and communication skills
• Strong attention to detail and organizational skills
• Ability to organize assigned work, manage competing priorities and meet established deadlines
• Knowledge of data collection, data quality, information management and basic monitoring and evaluation principles
• Knowledge of migration-related subject areas dealt with by IOM
• Good record-keeping, data analysis and data-entry skills
• Ability to prepare statistical tables, charts, simple dashboards and other routine information products

• Bachelor’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with three years of relevant professional experience; or,
• High School diploma with five years of relevant professional experience.
• Experience in working with migrants, civil society and government is an advantage;
• Experience in data collection, data management, monitoring and evaluation, reporting and/or information management;
• Prior experience working for IOM, a UN agency or another international organization in IM and/or MEAL is an advantage;
• Experience working with MIMOSA is an advantage; and,
• Experience in handling sensitive information and personal data.