Background information about the job or company (e.g., role context, company overview)

BPR Bank Rwanda Plc (BPR) is a dynamic financial institution dedicated to providing exceptional banking services to our customers. As one of the largest players in the industry, we prioritize customer satisfaction, innovation, and employee development. We are currently seeking highly motivated individuals who share in our vision to create change in Rwanda’s financial sector to join our dynamic team.

Responsibilities or duties

Responsible for the strategy, growth, profitability, and the overall leadership of the Card Acquiring business with the aim of ensuring that the business remains profitable, competitive, and promptly reacts to the changes in both the internal and external environment. The role reports to Senior Manager Channels & Card Business Delivery.

Main Responsibilities

• Provide leadership in business development and lead the execution of the Card Acquiring strategy for the Bank.
• Responsible for portfolio growth through a series of aggressive Merchants acquisition, sales, and relationship management activities.
• Implementation of strategic plans for new program requirements and design solutions for acquiring, growing, and retaining business.
• Monitor and manage customer complaints for both online and physical merchants, constantly reviewing service delivery standards and positioning branch staff in order to ensure maintenance of the highest service standards that keep the Bank ahead of competition.
• Reviewing and analyzing MIS Reports for monitoring recruitment, sales performance, and profitability on a daily, weekly, and monthly basis.
• Coordinate with Cards Center and IT for any support required by a merchant or complaints reported regarding merchant POS and/or cards.
• Conduct Market research to identify competitive information on new developments in the market and suggest any developments and enhancements related to the overall Acquiring business. Work closely with Marketing team on required marketing material to promote acquiring business and ensure proper display and awareness at merchant level.
• Manage the merchant collection process for cardholder payments to merchants as well as any payments.
• Training of merchants in conjunction with Retail and Branch teams to ensure quality service standards are maintained.

Daily Responsibilities:

• Acquisition of new merchants – identify lucrative business segments and recruit new merchants.
• Setting up recruited merchants and ensure timely delivery of POS loaded with right applications.
• Merchants visits to ensure proper relationship management.
• Monitor merchant daily performance – transactions, volumes, revenues.
• Merchants service quality assurance through timely query and/or complaint resolution.

Qualifications or requirements

Educational qualifications and work experience:

• Bachelor's level degree Business Related/Economic Related
• Professional Qualifications CPA/CFA or business related is an added advantage
• Master’s Degree in a related field an added advantage.

Experience needed

• 5 years Minimum experience Sales & lead generation, Customer relationship management, Banking operations, card operations, dealing with agents or merchants.

• Provide leadership in business development and lead the execution of the Card Acquiring strategy for the Bank.
• Responsible for portfolio growth through a series of aggressive Merchants acquisition, sales, and relationship management activities.
• Implementation of strategic plans for new program requirements and design solutions for acquiring, growing, and retaining business.
• Monitor and manage customer complaints for both online and physical merchants, constantly reviewing service delivery standards and positioning branch staff in order to ensure maintenance of the highest service standards that keep the Bank ahead of competition.
• Reviewing and analyzing MIS Reports for monitoring recruitment, sales performance, and profitability on a daily, weekly, and monthly basis.
• Coordinate with Cards Center and IT for any support required by a merchant or complaints reported regarding merchant POS and/or cards.
• Conduct Market research to identify competitive information on new developments in the market and suggest any developments and enhancements related to the overall Acquiring business. Work closely with Marketing team on required marketing material to promote acquiring business and ensure proper display and awareness at merchant level.
• Manage the merchant collection process for cardholder payments to merchants as well as any payments.
• Training of merchants in conjunction with Retail and Branch teams to ensure quality service standards are maintained.
• Acquisition of new merchants – identify lucrative business segments and recruit new merchants.
• Setting up recruited merchants and ensure timely delivery of POS loaded with right applications.
• Merchants visits to ensure proper relationship management.
• Monitor merchant daily performance – transactions, volumes, revenues.
• Merchants service quality assurance through timely query and/or complaint resolution.

• Sales & lead generation
• Customer relationship management
• Banking operations
• Card operations
• Dealing with agents or merchants

• Bachelor's level degree Business Related/Economic Related
• Professional Qualifications CPA/CFA or business related is an added advantage
• Master’s Degree in a related field an added advantage.