Background

Health Development Initiative (HDI) advances health equity and human rights for all people in Rwanda and across East Africa through policy advocacy, capacity building, research, and community-led service models. Founded in 2005 by Rwandan physicians committed to equitable healthcare, HDI has evolved into a multidisciplinary organization uniting experts in medicine, public health, policy, law, and community engagement. We work to ensure that health systems, laws, and policies are inclusive and rights-based, particularly for adolescents, young people, Girls and women, key population, People with disabilities, refugees and other marginalized and vulnerable communities. HDI believes that sustainable health outcomes require systems that recognize health as a right and communities as partners in change. We bridge the gap between people and the health systems that serve them, so that every person may live with dignity, well-being, and full access to their highest attainable standard of health.

The Clinic Manager – Rubavu will provide technical and administrative leadership for the daily operations of HDI’s Rubavu Clinic. He/She/They will oversee the delivery of high-quality, rights-based, and stigma-free sexual and reproductive health services, ensuring alignment with HDI’s clinical standards and Rwanda’s national health guidelines. The Clinic Manager will supervise all clinical, counseling, laboratory, and administrative staff; coordinate service delivery schedules and reporting; and strengthen linkages between clinic-based services, HDI’s hotline, and community outreach programs.

Under the direct and overall supervision of the Director of Clinical Services, the Clinic Manager – Rubavu shall work under the following terms and conditions:

Key tasks and responsibilities

• To provide clinical consultations, diagnose medical conditions, and prescribe appropriate treatmentin line with national clinical guidelines and HDI protocols.
• Provide day-to-day management and supervision of all clinical, counseling, laboratory, and administrative activities at HDI’s Rubavu Clinic.
• Ensure the delivery of high-quality, client-centered, and stigma-free SRHR services aligned with HDI’s standards and Rwanda’s national health guidelines.
• Supervise clinic staff, including nurse counselors, laboratory technicians, and administrative personnel, ensuring adherence to professional and ethical standards.
• Coordinate service delivery schedules, clinic flow, and client record management to ensure efficiency and confidentiality.
• Implement and monitor standard operating procedures (SOPs) for clinical care, infection prevention, and occupational safety.
• Oversee the procurement, storage, and utilization of medical supplies and pharmaceuticals, ensuring accountability and stock integrity.
• Ensure the collection, verification, and timely submission of clinic data for monthly, quarterly, and annual reports, in coordination with HDI’s M&E team.
• Conduct regular quality assurance checks, identify gaps in service provision, and develop corrective action plans.
• Support community outreach and referral linkages between the clinic, community partners, and other HDI programs.
• Provide mentorship and capacity building for clinical and hotline staff on rights-based care, client communication, and professional ethics.
• Ensure proper maintenance and utilization of clinic infrastructure and equipment.
• Treat all individuals with respect, respond sensitively to differences and encourage others to do the same. Role model for diversity and inclusion;
• Create, foster and role model a culture of respect and zero tolerance for discrimination, abuse of authority, harassment, sexual harassment and sexual exploitation and abuse;
• Other duties as needed based on department and/or organizational needs.

Qualifications and experience

• Bachelor’s degree in medicine; a master degree in health management, SRHR, or related field is an advantage.
• Minimum 3 years of clinical experience, including at least 1 year in a supervisory or management role.
• Proven experience in SRHR service delivery, HIV prevention and care, or primary healthcare settings.
• Demonstrated understanding of Rwanda’s health system, quality assurance mechanisms, and reporting requirements.
• Experience managing multidisciplinary clinical teams and coordinating with public health institutions.
• Proven ability to provide inclusive health care for adolescents, young people, women, key population and other marginalized groups.
• Registration and good standing with the Rwanda Medical council or other relevant professional body.

Other skills

• Strong leadership and organizational skills with the ability to manage multiple priorities.
• Excellent interpersonal and communication abilities, fostering teamwork and respect in a diverse environment.
• Strong data management and reporting skills, with proficiency in Microsoft Office and electronic record systems.
• Commitment to confidentiality, compassion, and stigma-free healthcare delivery.
• Commitment to HDI’s values of equity, inclusion, and respect for human rights in healthcare delivery.
• Fluency in English and Kinyarwanda. Knowledge of written and spoken French will be an added value.

HDI provides equal opportunities to all people regardless of gender identity, sexual orientation, age, class, background, or any other status.

Female candidates are highly encouraged to apply.

• To provide clinical consultations, diagnose medical conditions, and prescribe appropriate treatmentin line with national clinical guidelines and HDI protocols.
• Provide day-to-day management and supervision of all clinical, counseling, laboratory, and administrative activities at HDI’s Rubavu Clinic.
• Ensure the delivery of high-quality, client-centered, and stigma-free SRHR services aligned with HDI’s standards and Rwanda’s national health guidelines.
• Supervise clinic staff, including nurse counselors, laboratory technicians, and administrative personnel, ensuring adherence to professional and ethical standards.
• Coordinate service delivery schedules, clinic flow, and client record management to ensure efficiency and confidentiality.
• Implement and monitor standard operating procedures (SOPs) for clinical care, infection prevention, and occupational safety.
• Oversee the procurement, storage, and utilization of medical supplies and pharmaceuticals, ensuring accountability and stock integrity.
• Ensure the collection, verification, and timely submission of clinic data for monthly, quarterly, and annual reports, in coordination with HDI’s M&E team.
• Conduct regular quality assurance checks, identify gaps in service provision, and develop corrective action plans.
• Support community outreach and referral linkages between the clinic, community partners, and other HDI programs.
• Provide mentorship and capacity building for clinical and hotline staff on rights-based care, client communication, and professional ethics.
• Ensure proper maintenance and utilization of clinic infrastructure and equipment.
• Treat all individuals with respect, respond sensitively to differences and encourage others to do the same. Role model for diversity and inclusion;
• Create, foster and role model a culture of respect and zero tolerance for discrimination, abuse of authority, harassment, sexual harassment and sexual exploitation and abuse;
• Other duties as needed based on department and/or organizational needs.

• Strong leadership and organizational skills with the ability to manage multiple priorities.
• Excellent interpersonal and communication abilities, fostering teamwork and respect in a diverse environment.
• Strong data management and reporting skills, with proficiency in Microsoft Office and electronic record systems.
• Commitment to confidentiality, compassion, and stigma-free healthcare delivery.
• Commitment to HDI’s values of equity, inclusion, and respect for human rights in healthcare delivery.
• Fluency in English and Kinyarwanda. Knowledge of written and spoken French will be an added value.

• Bachelor’s degree in medicine; a master degree in health management, SRHR, or related field is an advantage.
• Minimum 3 years of clinical experience, including at least 1 year in a supervisory or management role.
• Proven experience in SRHR service delivery, HIV prevention and care, or primary healthcare settings.
• Demonstrated understanding of Rwanda’s health system, quality assurance mechanisms, and reporting requirements.
• Experience managing multidisciplinary clinical teams and coordinating with public health institutions.
• Proven ability to provide inclusive health care for adolescents, young people, women, key population and other marginalized groups.
• Registration and good standing with the Rwanda Medical council or other relevant professional body.