Description

Design and implementation of Customer Experience Hub (office) & revamping the existing office sitting layouts

Deadline for the Submission of EOI

20 February 2026, 5:00PM (Kigali, Rwanda)

Content of EOI

The EOI should include the following information:

• (i) Brief presentation of company (profile).
• (ii) Company registration certificate.

(iii) Reference list and pictures demonstrating corporate entities (financial entities is an added value) in which the bidder has executed similar service.

• (iv) Contact information: full name and address, country, telephone number, e-mail address, website and contact person.
• (v) Tax/clearance/Statement of Arrears Certificate

Note: Prices are not required at this stage.

Objectives of the EOI

The selected firm/consultant will be responsible for:

• Designing a modern, functional, and interactive space that reflects customer-centric values.
• Creating an environment that fosters learning, collaboration, and feedback collection 
• Developing a roadmap for implementation and sustainability of the hub and office sitting layouts.
• Designing for corporate brand visibility

Scope of the EOI

The assignment is expected to cover, but not be limited to:

• Conducting a needs assessment and stakeholder consultations.
• Developing conceptual and architectural designs for the hub.
• Proposing technological and digital experience enhancements.
• Providing guidance on future scalability of the hub and office sitting layouts.

Method of Submission

Expressions of interest should be delivered on a sealed envelope to the Company’s Secretariat or by email as follows:

• • Email address: info@rw.sanlamallianz.com 
  • File Format: PDF

• All files must be free from viruses and not corrupted

• Max. File Size per transmission: 20 MB

Mandatory subject of email: EOI for provision of design & implementation of Customer Experience Hub (office) & revamping the existing office sitting layouts for SanlamAllianz General Insurance Plc

Contact Person for clarifications and correspondence 

E-mail address:  denise.micomyiza@rw.sanlamallianz.com
Cellphone: 0722304765

Field visit requirements

Physical visit is mandatory. 

Where: At Sanlam Allianz General Insurance HQs, Avenue: KN 3 Av.N0.19, Nyarugenge District, Nyarugenge Sector, Kiyovu Cell, Indangamirwa Village

When: During the afternoon hours up to 5:00pm

Deadline for field visit: 19 February 2026 at 05:00pm 

EOI Conditions

This Request for Expression of Interest does not constitute a solicitation. SanlamAllianz General Insurance reserves the right to change or cancel the requirement at any time during the EOI and/or subsequent solicitation process. We also reserve the right to request compliance with additional conditions and when issuing the final solicitation documents. The design must clarify the type of materials to be used during implementation.

The bidder is required to present a demo in case we call him/her to show how the design that s/he is ready to implement looks like. A demo can be held physically or virtually. The option remains the sole discretion of SanlamAllianz General Insurance.

SanlamAllianz General Insurance does not charge any fee for any bidder to obtain a tender. Any peddling of influence of whatever nature, if discovered, shall be sanctioned to disqualification of the bid, and reported to relevant organs of due consideration.

The EOI offer validity period

60 days