Operations Manager
2025-07-31T10:56:18+00:00
AB Events LTD
https://cdn.greatrwandajobs.com/jsjobsdata/data/employer/comp_4118/logo/AB%20Events%20LTD.png
https://abevents.ltd/
FULL_TIME
kigali
Kigali
00000
Rwanda
Professional Services
Management
2025-08-30T17:00:00+00:00
Rwanda
8
Inzozi Park is a premier events and recreational venue in Kigali offering a complete guest experience— events hall, decoration, bar & restaurant, catering, and children’s playground. Our mission: deliver unforgettable moments with uncompromising quality and guest satisfaction.
Role Overview
As Operations Manager, you will serve as the operational backbone for Inzozi Park. Overseeing all services, you'll ensure seamless operations, lead cross-department teams, and deliver outstanding event logistics and guest experiences. Reporting to the Managing Director, you'll drive efficiency, quality, and customer-centric service across the venue.
Key Responsibilities
- Event Management & Coordination
- Plan, oversee and execute events from start to finish, coordinating setup/breakdown, decorators, catering, and service teams.
- Optimize venue scheduling and space utilization in collaboration with the Managing
- Uphold standards of setup quality, ambience, and cleanliness for every
- Team Leadership & Staff Coordination
- Lead and inspire staff across five departments: events hall, bar, kitchen, kids’ corner, and
cleaning/security.
- Foster a customer-first culture, delivering training and feedback to reinforce service
- Delegate duties strategically, ensuring smooth service under daily operations and during
- Customer Service Excellence
- Supervise guest interactions, addressing concerns promptly and ensuring satisfaction at every
- Respond to feedback constructively—turn insights into service improvements that enhance our
- Cultivate a friendly, welcoming atmosphere that encourages repeat visits and
- Operational Efficiency & Financial Management
- Stay within budget and monitor spending across
- Manage inventory—track supplies for decorations, catering, bar, kids’ playground—to maintain optimal stock levels.
- Partner with leadership to develop upsell strategies and promote additional
- Health, Safety & Compliance
- Conduct regular inspections of all areas, especially playgrounds, to ensure safety and
- Enforce strict hygiene protocols in kitchens, restrooms, and food-handling
- Keep current with local health and safety legislation and maintain full
- Strategic Improvement & Growth
- Continuously identify operational improvements and recommend enhancements to
- Monitor industry trends and competitor offerings; bring fresh ideas to elevate Inzozi Park’s value
proposition.
- Work jointly to develop new event types, services, or facility enhancements that drive
Minimum Qualifications & Certifications
- Bachelor’s degree in Hospitality Management, Hotel Administration, Event Management, Business Administration, or a closely related field.
- Minimum of 3 to 5 years of supervisory or managerial experience in the hospitality sector— ideally in hotels, event venues, or full-service facilities.
Preferred / Advantageous Credentials (to demonstrate strong capacity)
- Experience in multidepartmental oversight (e.g. F&B, rooms/events, catering, operations) within mid- or upscale hospitality environments—demonstrating cross-functional leadership.
- Strong proficiency in hospitality management systems (PMS), event planning software, CRM tools, Microsoft Office, and inventory/budget tracking software.
- Track record of applying operational efficiency strategies, resource management, and cost- control measures to optimize service quality and profitability.
- Proven ability to manage safety and hygiene compliance in food service and entertainment environments (e.g., playgrounds, catering operations).
Skills & Attributes
- Leadership & Team Building across multiple diverse teams
- Exceptional attention to detail, especially in event aesthetics and guest experience
- Calm problem-solving & crisis management during peak event operations
- Strong customer-first mindset with focus on satisfaction and retention
- Excellent communication and interpersonal skills
- Advanced organizational, scheduling & multitasking abilities in a dynamic environment
- Knowledge of budgeting, revenue-generation strategies, and upselling tactics
Performance Expectations
- Consistently high-quality event execution and guest satisfaction
- High staff engagement with low turnover and strong morale
- Effective budget and resource management
- Full compliance with local health, safety, and hygiene regulations
- Revenue growth through optimized bookings and upselling additional services
If you’re a seasoned hospitality professional with a strong operational track record, strategic mindset, and passion for service excellence, we’d love to hear from you.
Key Responsibilities Event Management & Coordination Plan, oversee and execute events from start to finish, coordinating setup/breakdown, decorators, catering, and service teams. Optimize venue scheduling and space utilization in collaboration with the Managing Uphold standards of setup quality, ambience, and cleanliness for every Team Leadership & Staff Coordination Lead and inspire staff across five departments: events hall, bar, kitchen, kids’ corner, and cleaning/security. Foster a customer-first culture, delivering training and feedback to reinforce service Delegate duties strategically, ensuring smooth service under daily operations and during Customer Service Excellence Supervise guest interactions, addressing concerns promptly and ensuring satisfaction at every Respond to feedback constructively—turn insights into service improvements that enhance our Cultivate a friendly, welcoming atmosphere that encourages repeat visits and Operational Efficiency & Financial Management Stay within budget and monitor spending across Manage inventory—track supplies for decorations, catering, bar, kids’ playground—to maintain optimal stock levels. Partner with leadership to develop upsell strategies and promote additional Health, Safety & Compliance Conduct regular inspections of all areas, especially playgrounds, to ensure safety and Enforce strict hygiene protocols in kitchens, restrooms, and food-handling Keep current with local health and safety legislation and maintain full Strategic Improvement & Growth Continuously identify operational improvements and recommend enhancements to Monitor industry trends and competitor offerings; bring fresh ideas to elevate Inzozi Park’s value proposition. Work jointly to develop new event types, services, or facility enhancements that drive
Skills & Attributes Leadership & Team Building across multiple diverse teams Exceptional attention to detail, especially in event aesthetics and guest experience Calm problem-solving & crisis management during peak event operations Strong customer-first mindset with focus on satisfaction and retention Excellent communication and interpersonal skills Advanced organizational, scheduling & multitasking abilities in a dynamic environment Knowledge of budgeting, revenue-generation strategies, and upselling tactics
Minimum Qualifications & Certifications Bachelor’s degree in Hospitality Management, Hotel Administration, Event Management, Business Administration, or a closely related field. Minimum of 3 to 5 years of supervisory or managerial experience in the hospitality sector— ideally in hotels, event venues, or full-service facilities.
JOB-688b4bd22c04d
Vacancy title:
Operations Manager
[Type: FULL_TIME, Industry: Professional Services, Category: Management]
Jobs at:
AB Events LTD
Deadline of this Job:
Saturday, August 30 2025
Duty Station:
Kigali | Rwanda
Summary
Date Posted: Thursday, July 31 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Inzozi Park is a premier events and recreational venue in Kigali offering a complete guest experience— events hall, decoration, bar & restaurant, catering, and children’s playground. Our mission: deliver unforgettable moments with uncompromising quality and guest satisfaction.
Role Overview
As Operations Manager, you will serve as the operational backbone for Inzozi Park. Overseeing all services, you'll ensure seamless operations, lead cross-department teams, and deliver outstanding event logistics and guest experiences. Reporting to the Managing Director, you'll drive efficiency, quality, and customer-centric service across the venue.
Key Responsibilities
- Event Management & Coordination
- Plan, oversee and execute events from start to finish, coordinating setup/breakdown, decorators, catering, and service teams.
- Optimize venue scheduling and space utilization in collaboration with the Managing
- Uphold standards of setup quality, ambience, and cleanliness for every
- Team Leadership & Staff Coordination
- Lead and inspire staff across five departments: events hall, bar, kitchen, kids’ corner, and
cleaning/security.
- Foster a customer-first culture, delivering training and feedback to reinforce service
- Delegate duties strategically, ensuring smooth service under daily operations and during
- Customer Service Excellence
- Supervise guest interactions, addressing concerns promptly and ensuring satisfaction at every
- Respond to feedback constructively—turn insights into service improvements that enhance our
- Cultivate a friendly, welcoming atmosphere that encourages repeat visits and
- Operational Efficiency & Financial Management
- Stay within budget and monitor spending across
- Manage inventory—track supplies for decorations, catering, bar, kids’ playground—to maintain optimal stock levels.
- Partner with leadership to develop upsell strategies and promote additional
- Health, Safety & Compliance
- Conduct regular inspections of all areas, especially playgrounds, to ensure safety and
- Enforce strict hygiene protocols in kitchens, restrooms, and food-handling
- Keep current with local health and safety legislation and maintain full
- Strategic Improvement & Growth
- Continuously identify operational improvements and recommend enhancements to
- Monitor industry trends and competitor offerings; bring fresh ideas to elevate Inzozi Park’s value
proposition.
- Work jointly to develop new event types, services, or facility enhancements that drive
Minimum Qualifications & Certifications
- Bachelor’s degree in Hospitality Management, Hotel Administration, Event Management, Business Administration, or a closely related field.
- Minimum of 3 to 5 years of supervisory or managerial experience in the hospitality sector— ideally in hotels, event venues, or full-service facilities.
Preferred / Advantageous Credentials (to demonstrate strong capacity)
- Experience in multidepartmental oversight (e.g. F&B, rooms/events, catering, operations) within mid- or upscale hospitality environments—demonstrating cross-functional leadership.
- Strong proficiency in hospitality management systems (PMS), event planning software, CRM tools, Microsoft Office, and inventory/budget tracking software.
- Track record of applying operational efficiency strategies, resource management, and cost- control measures to optimize service quality and profitability.
- Proven ability to manage safety and hygiene compliance in food service and entertainment environments (e.g., playgrounds, catering operations).
Skills & Attributes
- Leadership & Team Building across multiple diverse teams
- Exceptional attention to detail, especially in event aesthetics and guest experience
- Calm problem-solving & crisis management during peak event operations
- Strong customer-first mindset with focus on satisfaction and retention
- Excellent communication and interpersonal skills
- Advanced organizational, scheduling & multitasking abilities in a dynamic environment
- Knowledge of budgeting, revenue-generation strategies, and upselling tactics
Performance Expectations
- Consistently high-quality event execution and guest satisfaction
- High staff engagement with low turnover and strong morale
- Effective budget and resource management
- Full compliance with local health, safety, and hygiene regulations
- Revenue growth through optimized bookings and upselling additional services
If you’re a seasoned hospitality professional with a strong operational track record, strategic mindset, and passion for service excellence, we’d love to hear from you.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Apply Now by sending your cv and application letter to eventsab12@gmail.com with copy to
info@abeventgroup.com
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