Provision Of Vehicle Repair and Maintenance Services (Garage) Tender at REMCO

TENDER REFENCE NUMBER: REMCO/ADM/17/2025-2026

PROCURING ENTITY: RWANDA ENGINEERING AND MANUFACTURING CORPORATION (REMCO)

PROCUREMENT METHOD: OPEN COMPETITIVE BIDDING

DATE OF ISSUE:16th FEBRUARY 2026

DEADLINE OF SUBMISSION:09th March 2026

Contents

SECTION 1. INTRODUCTION AND BACK GROUND3

SECTION 2. SCOPE OF SERVICE3

Preventive Maintenance3

Corrective Maintenance and Repairs3

Emergency Services3

The contract shall cove but not limited to, the following vehicles:4

SECTION 3. CONTRACT DURATION4

SECTION 4. BIDDER ELIGIBILITY REQUIREMENTS4

SECTION 5. TECHNICAL PROPOSAL REQUIREMENTS4

SECTION 6. SERVICE LEVEL AGREEMENT REQUIREMENTS5

SECTION 7. FINANCIAL PROPOSAL5

SECTION 8. PAYMENT TERMS6

SECTION 9. PERFORMANCE SECURITY6

SECTION 10. EVALUATION CRITERIA7

SECTION 11. SUBMISSION INSTRUCTIONS7

SECTION 1. INTRODUCTION AND BACK GROUND

1. Rwanda Engineering and Manufacturing Corporation (REMCO) invites eligible, experienced, and reputable automotive service providers to submit bids for the provision of preventive maintenance, corrective maintenance, and repair services for REMCO vehicles under a framework service contract.
2. The objective of this tender is to establish a long-term service arrangement that ensures fleet availability, safety, reliability, cost control, and timely response.

SECTION 2. SCOPE OF SERVICE

3. The successful bidder shall provide comprehensive vehicle maintenance and repair services including but not limited to:

Preventive Maintenance

• Scheduled servicing per manufacturer recommendations
• Engine oil and filter replacement
• Brake system inspection and servicing
• General Suspension and steering inspection
• Cooling system servicing
• Fuel system
• Battery testing and replacement
• Wheel alignment and balancing

Corrective Maintenance and Repairs

• General Engine mechanical repairs
• Transmission and driveline repairs
• Wiring, Electrical and electronic diagnostics
• Air-conditioning system repairs
• Exhaust system repairs
• Bodywork and painting (where required)

Emergency Services

• Roadside assistance
• Vehicle recovery and towing

The contract shall cove but not limited to, the following vehicles:

1. Exact chassis numbers, Engine numbers and model years shall be provided to the successful bidder after award.

SECTION 3. CONTRACT DURATION

4. Initial period: 24 Months renewable subject to performance and mutual agreement

SECTION 4. BIDDER ELIGIBILITY REQUIREMENTS

6. Bidders must submit:

1. 1. Valid Business registration certificate
   2. Valid tax clearance certificate
   3. VAT registration certificate
   4. Garage/Workshop license
   5. Evidence of similar assignments (at least 3 references)
   6. List of qualified technicians and certifications
   7. Proof of workshop facilities and diagnostic equipment

SECTION 5. TECHNICAL PROPOSAL REQUIREMENTS

7. The bidder shall provide:

1. 1. Company profile
   2. Workshop location (s)
   3. Staff structure
   4. Equipment & tools available
   5. Turnaround time per service category
   6. Quality assurance procedures
   7. Warranty on labour and parts
   8. Health, safety and environmental practices

SECTION 6. SERVICE LEVEL AGREEMENT REQUIREMENTS

8. Bidders shall submit to the following minimum standards:

SECTION 7. FINANCIAL PROPOSAL

9. Labor and service rates (Mandatory)

10. Spare parts and consumables (Price agreement at time of use)

1. 1. Spare parts and consumables shall not be pre-priced in the tender.
   2. For each job, the service provider shall submit a proforma for required parts and consumables.
   3. Prices shall be bench-marked against prevailing market prices, using authorized dealers, OEM catalogs, or comparable supplier quotations.
   4. REMCO and the service provider shall mutually agree on the price before procurement and installation.
   5. Only approved prices shall be eligible for payment.
   6. No mark-up on parts or consumables shall be permitted unless expressly approved in writing by REMCO.
   7. REMCO reserves the right to supply parts directly if more economical.

11. Basis of financial competition

1. 1. Financial evaluation shall be based solely on labour and service rates.
   2. Spare parts and consumables shall be treated as pass-through costs.

12. REMCO shall issue a purchase order for:

1. 1. Labor services
   2. Approved spare parts and consumables

13. No work shall commence without an approved Purchase Order, except in emergency cases authorized in writing by REMCO.

14. Emergency works executed without prior PO must be regularized by issuance of a PO within twenty-four (24) hours.

15. Any service, repair, or supply performed without an approved Purchase Order shall be deemed unauthorized and shall not be payable by REMCO.

SECTION 8. PAYMENT TERMS

• All maintenance and repair works shall be executed only after issuance of an official Purchase Order (PO) by REMCO.
• The service provider shall submit invoices strictly against issued Purchase Orders.
• Each invoice must be supported by:
  • Copy of the relevant Purchase Order
  • Approved job card
  • Approved spare parts and consumables quotation (where applicable)
  • Delivery note for parts (where applicable)
  • Service Rendered note
• Payment shall be made within thirty (30) days after acceptance of invoice and supporting documents.
• REMCO shall not process any invoice for works or supplies executed without an approved Purchase Order.

SECTION 9. PERFORMANCE SECURITY

16. The successful bidder shall provide a performance security equivalent to 5% of the annual contract value, in the form of a bank guarantee or insurance bond.

SECTION 10. EVALUATION CRITERIA

SECTION 11. SUBMISSION INSTRUCTIONS

17. a. Bids shall be submitted in sealed envelopes clearly marked at REMCO Procurement Office or Email Through procurement@remco.rw any queries must be addressed to the CEO of REMCO and send the same email info@remco.rw in copy

18. Offers must be submitted not late than 9th March 2026 at 23:59 Local time. Late offer will be rejected and will not be opened or considered 

Sincerely

Eric NYAMUHENDA

Acting Chief Executive Officer

REMCO Ltd

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