Provision of Clearing and Forwarding Agent Services Tender at Zipline Rwanda

REQUEST FOR PROPOSAL (RFP) 

Provision of Clearing and Forwarding Agent Services 

RFP Reference: RW-LOG-CFA-2025 

Date Issued: 13th November 2025 

Submission Deadline: 24th November 2025

1. Introduction 

Zipline Rwanda Ltd (“Zipline”) is seeking qualified and experienced Clearing and Forwarding Agents to provide customs clearance and logistics support services for import and export operations. Zipline operates medical drone delivery services across Rwanda and imports various equipment, spare parts, and materials essential to its operations. 

The purpose of this RFP is to identify a competent agent capable of ensuring efficient, compliant, and 

cost-effective clearing and forwarding of goods through Rwandan ports of entry. 

2. Scope of Work 

The selected service provider will be responsible for: 

• Customs Clearance: 

○ Processing all import and export documentation in compliance with Rwandan customs laws 

and Zipline’s internal policies. 

○ Facilitating pre-clearance and post-clearance documentation. 

○ Managing all duties, taxes, and exemption processes where applicable. 

• Forwarding and Logistics Coordination: 

○ Coordinating inbound shipments from international suppliers to Zipline warehouses across 

Rwanda. 

○ Arranging transport from Kigali International Airport or other points of entry to Zipline’s 

designated sites. 

○ Providing shipment tracking, delivery confirmations, and timely updates. 

• Advisory Services: 

○ Providing guidance on customs regulations, tariff codes, and import/export restrictions. 

○ Assisting with bonded warehousing or temporary import procedures when necessary. 

• Performance Reporting: 

○ Submitting monthly reports on clearance timelines, issues, and cost breakdowns.
 

3. Minimum Eligibility Requirements 

Interested firms must meet the following criteria: 

• Valid Rwanda Revenue Authority (RRA) and Rwanda Development Board (RDB) registration. 
• Licensed Customs Clearing Agent with the RRA. 
• Minimum of 3 years of relevant experience in customs clearing and freight forwarding within Rwanda. ● Proven track record with multinational organizations or large-scale logistics operations. 
• Sufficient financial and human resources to manage Zipline’s volume of shipments. 
• Valid Tax Clearance Certificate. 

4. Proposal Requirements 

Proposals must include the following: 

1. Company Profile – Overview, ownership, years of operation, and key personnel. 
2. Relevant Experience – List of similar clients and projects. 
3. Technical Proposal – Detailed description of your service approach, technology systems (if any), and proposed service levels. 
4. Financial Proposal – 

○ Clear fee structure (customs processing fees, handling fees, transport, etc.). 

○ Payment terms and validity of quoted prices. 

5. Legal and Compliance Documents – Certificates of incorporation, RRA license, tax compliance 

certificate, etc. 

6. References – At least three (3) recent clients with contact details and reference letters.

5. Evaluation Criteria 

Proposals will be evaluated based on the following weighted criteria: 

Evaluation Criteria Weight (%) 

Company Experience & Capacity 20% 

Technical Approach & Service Delivery 30% 

Cost Competitiveness 25% 

Compliance & Licensing 15% 

Client References & Reputation 10% 

9. Submission Guidelines 

All proposals must be submitted electronically in PDF format to: 

Email: africa.procurement@flyzipline.com  , joseph.lumumba@flyzipline.com  

Subject: “RFP – Clearing and Forwarding Agent – Zipline Rwanda” 

Submission Deadline: 24th November 2025 

Late submissions will not be accepted. 

11. Confidentiality 

All information shared through this RFP process is proprietary to Zipline and must be treated as strictly 

confidential.
 

12. Zipline’s Rights 

Zipline reserves the right to: 

• Accept or reject any or all proposals, in whole or in part. 
• Negotiate with one or more firms. 
• Cancel or modify the RFP process at any time. 
• Award the contract in whole or in part as deemed in Zipline’s best interest.