POSITION SUMMARY

Grand Legacy Hotel is seeking a motivated, courteous, and professional Hotel Receptionist to join our team. The Hotel Receptionist serves as the primary point of contact for guests and represents the face of the hotel. The role involves delivering friendly, efficient, and professional service to ensure every guest enjoys a welcoming and smooth stay experience.

RESPONSABILITIES

• Process guest check-in and check-out, verify guest details, handle payments, and issue room keys
• Manage individual and group reservations, cancellations, and modifications in the IDS
• Post charges accurately to guest folios and handle cash, credit card transactions, vouchers, and foreign currency exchange
• Promote hotel facilities, room upgrades, and packages to maximize revenue
• Provide information on hotel services, local attractions, transportation, and dining
• Operate the hotel switchboard and direct calls professionally and promptly
• Relay messages, mail, and packages accurately to guests
• Handle guest concerns professionally and escalate major issues when necessary
• Prepare handover and daily shift reports
• Balance cash float and maintain accurate records of transactions
• Maintain key control and follow security and guest data privacy procedures

QUALIFICATIONS & EXPERIENCE

• High School Diploma in Hospitality or related field
• Minimum 2 years of customer service experience, preferably in hotel reception or front office
• Proficiency in IDS systems and Microsoft Office (Word & Excel)

Skills & Competencies

• Friendly, energetic, and professional customer-focused attitude
• Excellent verbal and written communication skills
• Knowledge of a second language is an added advantage
• Strong attention to detail, especially in billing and cash handling
• Ability to multitask and work under pressure
• Proficiency in Microsoft Office (Word, Excel) and Point of Sale (POS) systems.

CONFIDENTIALITY

While working for the Company, you will have access to a wide variety of confidential information concerning the Company, its guests, and employees.

It is vital that all such information remains confidential and must not be disclosed to anyone outside

The Company, guests and employees, unless otherwise stated

• Process guest check-in and check-out, verify guest details, handle payments, and issue room keys
• Manage individual and group reservations, cancellations, and modifications in the IDS
• Post charges accurately to guest folios and handle cash, credit card transactions, vouchers, and foreign currency exchange
• Promote hotel facilities, room upgrades, and packages to maximize revenue
• Provide information on hotel services, local attractions, transportation, and dining
• Operate the hotel switchboard and direct calls professionally and promptly
• Relay messages, mail, and packages accurately to guests
• Handle guest concerns professionally and escalate major issues when necessary
• Prepare handover and daily shift reports
• Balance cash float and maintain accurate records of transactions
• Maintain key control and follow security and guest data privacy procedures

• Friendly, energetic, and professional customer-focused attitude
• Excellent verbal and written communication skills
• Knowledge of a second language is an added advantage
• Strong attention to detail, especially in billing and cash handling
• Ability to multitask and work under pressure
• Proficiency in Microsoft Office (Word, Excel) and Point of Sale (POS) systems.

• High School Diploma in Hospitality or related field
• Minimum 2 years of customer service experience, preferably in hotel reception or front office
• Proficiency in IDS systems and Microsoft Office (Word & Excel)