Vacancy title:
Receptionist

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]

Jobs at:
The Nest Kigali

Deadline of this Job:
Monday, December 1 2025

Duty Station:
Kigali | Kigali | Rwanda

Summary
Date Posted: Monday, November 3 2025, Base Salary: Not Disclosed

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JOB DETAILS:

As the face of The Nest, the Receptionist is responsible for creating a welcoming and delightful guest experience. From handling check-ins and payments to coordinating with housekeeping and providing local recommendations, this role ensures every guest enjoys a stay they’ll love — leading to glowing reviews and repeat visits.

Key Responsibilities

Guest Experience & Service

• Provide a warm and professional welcome to every guest.
• Handle check-ins, check-outs, payments, and invoices efficiently.
• Anticipate guest needs and offer thoughtful assistance throughout their stay.
• Respond promptly to inquiries via phone, email, and in person.
• Offer tours of the property and guidance on local attractions.
• Manage guest feedback, complaints, or requests with care and professionalism.
• Proactively suggest improvements to enhance the guest experience.

Operations & Coordination

• Maintain accurate reservation records and room allocations.
• Communicate effectively with housekeeping and kitchen teams to meet guest needs.
• Manage cash handling, receipts, and end-of-shift reconciliations.
• Keep the reception area tidy and welcoming at all times.
• Support the Front Desk Supervisor in administrative tasks as needed.

Key Skills & Attributes

• Customer Focused: Genuinely enjoys helping people and creating memorable experiences.
• Professionalism: Maintains composure and courtesy at all times.
• Communication: Clear, friendly, and confident with guests and colleagues.
• Quick Learner: Eager to grow, adapt, and develop within The Nest.
• Multitasking: Capable of managing several responsibilities efficiently.
• Attention to Detail: Ensures accuracy in billing, reservations, and service follow-up.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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