About Alight

ALIGHT works with its partners and constituencies to provide opportunities and expertise to refugees, displaced people, and host communities – to better survive conflicts and crises, and to rebuild ...

About This Opportunity

The position of Recovery Officer at Alight located in Kigali, Rwanda offers an opportunity for qualified professionals to contribute their knowledge and experience in a dynamic working environment. The organization seeks individuals who are motivated, reliable, and capable of performing their duties effectively while maintaining professional standards.

COUNTRY PROGRAM MISSION:

Alight Rwanda, formerly known as the American Refugee Committee, has been a key player in delivering impactful humanitarian programs since 1994. Operating in all five refugee camps in Rwanda, Alight provides integrated services in protection, health, livelihoods, and community development. The organization has pioneered initiatives like the SASA! methodology to promote gender equality, reduce GBV, and empower vulnerable populations. By fostering resilience and innovation, Alight Rwanda continues to make meaningful and sustainable contributions to refugee and host communities.

PRIMARY PURPOSE:

The recovery officer will be responsible of making follow up the monthly invoices generated by the Hospital to be submitted to the client for payment, up to the time that the revenues are deposited to the Hospital Bank account. Further he/she will be tasked with recoverability of long outstanding debts.

PRIMARY DUTIES & RESPONSIBILITIES

• Collect data related to client bills and other Insurances companies partnering with Hospital not yet received to hospital bank account/cash.
• produce monthly reconciliation report and recovery report with recovery service and accounting service
• Generate weekly report of unpaid bill to be submit to the direct supervisor for management information
• Follow up and facilitate the insurance invoices verification process and report the variances to the direct supervisor
• To make sure that every client of the health services and other beneficiaries are corresponding with the services provided.
• Participate in meetings and other activities of the Hospital
• Proper recording and filling of submitted invoices to the health insurances and partners
• Follow up and execute the internal audit and External audit recommendations
• Perform other related duties as required by his/her supervisor

Minimum qualifications:

A0 in Finance, Accounting, Management (with a specialization in Accounting/ Finance) or a Professional qualification such as ACCA, CPA.

Required Knowledge

• Working knowledge of accounting principles, practices and procedures
• Working knowledge of business law
• Working knowledge of the application of data processing to accounting operations
• Some knowledge of auditing principles and practices
• Some knowledge of office practices and systems.
• Some knowledge of governmental budgetary operations.

KEY BEHAVIORS & ABILITIES:

• Strong assessment, case management, and recovery skills, with the ability to assist individuals in identifying their needs, overcoming challenges, and developing appropriate recovery plans.
• Commitment to personally champion Alight’s program vision and mission, uphold the organization’s values, and inspire others to do the same.
• Demonstrates empathy, patience, respect, and cultural sensitivity when working with vulnerable individuals and communities affected by displacement, trauma, or other challenging circumstances.
• Excellent written and verbal communication skills, including active listening, counselling, facilitation, and the ability to build trust with clients and stakeholders.
• Demonstrates initiative, resourcefulness, and problem-solving skills in identifying barriers to recovery and developing appropriate, client-centred interventions.
• Demonstrates integrity, professionalism, and respect for confidentiality, dignity, and the rights of individuals receiving recovery assist.
• Strong organizational and time-management skills, with the ability to oversee cases, keep accurate records, track progress, and complete follow-ups in a timely manner.
• Ability to work collaboratively with multidisciplinary teams and relevant stakeholders to organize services and promote effective recovery outcomes.
• Demonstrates resilience, adaptability, and the ability to work effectively in a demanding environment while maintaining a compassionate and professional approach.
• Commitment to safeguarding, accountability, and adherence to organizational policies, ethical standards, and established procedures when providing recovery services.

• Making follow up the monthly invoices generated by the Hospital to be submitted to the client for payment, up to the time that the revenues are deposited to the Hospital Bank account.
• Recoverability of long outstanding debts.
• Collect data related to client bills and other Insurances companies partnering with Hospital not yet received to hospital bank account/cash.
• Produce monthly reconciliation report and recovery report with recovery service and accounting service.
• Generate weekly report of unpaid bill to be submit to the direct supervisor for management information.
• Follow up and facilitate the insurance invoices verification process and report the variances to the direct supervisor.
• Make sure that every client of the health services and other beneficiaries are corresponding with the services provided.
• Participate in meetings and other activities of the Hospital.
• Proper recording and filling of submitted invoices to the health insurances and partners.
• Follow up and execute the internal audit and External audit recommendations.
• Perform other related duties as required by his/her supervisor.

• Communication
• Management
• Excel
• Accounting
• Audit
• Assessment
• Case management
• Recovery skills
• Active listening
• Counselling
• Facilitation
• Organizational skills
• Time-management skills

• A0 in Finance, Accounting, Management (with a specialization in Accounting/ Finance) or a Professional qualification such as ACCA, CPA.
• Working knowledge of accounting principles, practices and procedures
• Working knowledge of business law
• Working knowledge of the application of data processing to accounting operations
• Some knowledge of auditing principles and practices
• Some knowledge of office practices and systems.
• Some knowledge of governmental budgetary operations.