Background

Letshego Rwanda Limited (Letshego Rwanda) was established in Rwanda in 2004 and is a subsidiary of Letshego Holdings Limited (LHL), a pan Africa financial services group that is headquartered in Gaborone. LHL is the largest indigenous BSE-quoted company with a current market capitalisation in excess of BWP 5 billion (US$ 500 million) that places it in the top 40 sub-Saharan Africa companies (excluding-South Africa). Since inception Letshego Rwanda has been operating as a regulated credit only microfinance company. In 2013, Letshego Rwanda obtained a deposit-taking microfinance licence from the National Bank of Rwanda.

Letshego Holdings Limited was incorporated in 1998; it’s headquartered in Gaborone and has been publicly listed on the Botswana Stock Exchange (BSE) since 2002. It is an inclusive finance focused group with consumer, micro-lending and deposit-taking subsidiaries across sub-Saharan Africa.

An opening has arisen within Letshego Rwanda Limited LRL for the below-mentioned position. This role is tenable at LRL.

Purpose of the Job:

The Relationship Officer (RO) plays a vital role in customer acquisition, credit assessment, portfolio growth, and client relationship management. The RO is responsible for identifying potential clients, evaluating their creditworthiness, disbursing microloans, and ensuring timely repayments. This role requires a proactive, target-driven individual with strong interpersonal skills and a passion for financial inclusion and community development.

Key Accountabilities:

• Develop and execute strategies to mobilize deposits from individuals, groups, and institutions.
• Identify and target potential customers, including savings groups, cooperatives, and corporates.
• Build and maintain strong relationships with clients to ensure long term engagement.
• Conduct regular visits and meetings with groups and organizations to promote deposit products.
• Collaborate with the marketing team to design campaigns that drive deposit growth.
• Provide excellent customer service and support to ensure smooth onboarding and account management.
• Address customer inquiries and resolve issues promptly.
• Prepare regular reports on deposit mobilization activities and performance.
• Ensure compliance with all regulatory and company policies related to deposits.

Qualifications and Experience:

• Bachelor’s degree in Business, Marketing, Finance, or related field
• At least 1–2 years of experience in microfinance,sales, marketing, or deposit mobilization in financial services, or customer service is preferred.
• Basic understanding of credit assessment and micro-lending practices.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in MS Office and familiarity with mobile or digital banking tools.
• Ability to ride a motorcycle (with a valid license) is often an added advantage for fieldwork

Embrace the Group uniquenesses

The job holder shall, at all times embrace Group uniqueness’s set out below:

• Simple - Straight forward and uncomplicated
• Appropriate - Relevant and suitable
• Accessible - Welcoming and consistent
• Ethical - Honest and principled
• Responsive - Receptive and compassionate
• Inclusive - Embracing and proactive

Essential and Desired Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Adhering to principles & values
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Writing and Reporting
• Learning & Researching
• Planning and Organizing
• Coping with Pressures and Setbacks
• Commercial Thinking
• Analytical

Additional Information:

Jobholder should be a person of high integrity and discretion with confidential matters.

Multi-cultural awareness and the ability to interact with a wide range of differing levels and sectors of staff, society, social and business, is an essential characteristic of the person holding this position.

The selection process will be conducted on a rolling basis. Letshego Rwanda reserves the right to close this advertisement once a suitable candidate has been identified.

• Develop and execute strategies to mobilize deposits from individuals, groups, and institutions.
• Identify and target potential customers, including savings groups, cooperatives, and corporates.
• Build and maintain strong relationships with clients to ensure long term engagement.
• Conduct regular visits and meetings with groups and organizations to promote deposit products.
• Collaborate with the marketing team to design campaigns that drive deposit growth.
• Provide excellent customer service and support to ensure smooth onboarding and account management.
• Address customer inquiries and resolve issues promptly.
• Prepare regular reports on deposit mobilization activities and performance.
• Ensure compliance with all regulatory and company policies related to deposits.

• Strong communication, negotiation, and problem-solving skills.
• Proficiency in MS Office and familiarity with mobile or digital banking tools.
• Ability to ride a motorcycle (with a valid license) is often an added advantage for fieldwork
• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Adhering to principles & values
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Writing and Reporting
• Learning & Researching
• Planning and Organizing
• Coping with Pressures and Setbacks
• Commercial Thinking
• Analytical

• Bachelor’s degree in Business, Marketing, Finance, or related field
• At least 1–2 years of experience in microfinance,sales, marketing, or deposit mobilization in financial services, or customer service is preferred.
• Basic understanding of credit assessment and micro-lending practices.