Request for Quotation (RFQ) for Medical Insurance Provision Tender at Zipline Rwanda

Service: Medical Insurance Provision 

Date: April 15, 2026 

Issued by: Zipline Rwanda Ltd. 

RFP Number: ZR-RFP-2026-01 

Issue Date: April 15, 2026 

Response Deadline: April 30, 2026

1. INTRODUCTION 

Zipline Rwanda Ltd hereby invites bids from pre-qualified medical insurance providers for the purpose of renewing medical insurance coverage for the upcoming policy period. 

This RFP is issued in lieu of a new RFP,The selected provider will be expected to ensure continuity of coverage and maintain service quality in line with the agreed terms and conditions. 

2. COMPANY OVERVIEW 

Zipline is on a mission to build the world’s first logistics system that serves all people equally. Since commencing operations in Rwanda in 2016, Zipline has expanded globally and continues to support healthcare delivery, logistics innovation, and economic opportunity at scale. 

3. SCOPE OF COVER 

The scope of medical insurance coverage includes: 

• Inpatient 
• Outpatient 
• Dental 
• Optical 
• Maternity 

Coverage applies to employees and their dependents, distributed as follows: 

Category Description Number 

M Employee Only 171 

M+1 Employee + 1 Dependent 54 

M+2 Employee + 2 Dependents 81 

M+3 Employee + 3 Dependents 36 

M+4 Employee + 4 Dependents 20

4. RFP REQUIREMENTS 

Bidders are requested to submit their technical and financial proposals, addressing the following: 

1. Confirmation of applicable rates for the upcoming policy period. 
2. Confirmation if the quoted rates maintain the same benefits and coverage as submitted 
3. Indication of any co-payments, deductibles, or additional charges 
4. Claims management process and reimbursement timelines 
5. Description of digital tools/platforms (e.g., mobile app, e-claims) 
6. Approach to customer support and relationship management 
7. Turnaround time for approvals (pre-authorization) 
8. Any value-added services (wellness programs, health check-ups,etc.) 
9. RDB Certificate 
10. RSSB Certificate 
11. RRA Certificate 
12. At least 3 References certificates. 

5. PRICING AND CURRENCY 

• Prices must be fixed and firm for the full policy period 
• All prices shall be quoted in Rwandan Francs (RWF) 
• Prices must be inclusive of all applicable taxes, including VAT 
• Zipline Rwanda Ltd will not accept additional charges beyond those explicitly stated in the quotation 

6. EVALUATION METHOD 

Evaluation under this RFP will be based on: 

• Competitiveness of quoted premium rates 
• Adequacy and comprehensiveness of the technical proposal 
• Overall cost-effectiveness of the proposal

• Confirmation of alignment with the existing scope of cover 

Zipline reserves the right to seek clarifications or engage in limited commercial negotiations prior to final award. 

7. CONDITIONS 

• This RFP does not constitute a commitment to award a contract 
• Zipline reserves the right to accept or reject any quotation 
• All costs incurred in preparing the quotation shall be borne by the bidder 
• The successful bidder will be required to enter into a formal renewal agreement with Zipline Rwanda Ltd 

8. SUBMISSION INSTRUCTIONS 

Submission Deadline: 30th April 2026 

Submission Format: PDF 

Email Subject Line: 

RFP Response – Medical Insurance provision 2026 – Zipline Rwanda Ltd 

Submission Email: Aletha.kampire@flyzipline.com

9. CONTACT INFORMATION 

For clarification related to this RFQ, please contact: 

• Company: Zipline Rwanda Ltd 
• Email: Aletha.kampire@flyzipline.com

Sincerely, 

Procurement 

Zipline Rwanda Ltd

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