Vacancy title:
Sales & Ticketing Agent

[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Restaurant & Hospitality]

Jobs at:
RwandAir

Deadline of this Job:
Tuesday, September 30 2025

Duty Station:
Bujumbura, Burundi | Kigali | Rwanda

Summary
Date Posted: Saturday, September 27 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose

The Customer Services Agent is responsible for providing excellent service to customers in terms of ticketing reservations and WB products to generate sales and ensure customer satisfaction and loyalty.

Key Duties and Responsibilities

• Do reservations and ticketing for all WB clients to generate sales;
• Fare quotes to all WB clients to provide the best applicable fares and generate sales
• Recruit and handle existing and prospective frequent fliers to win and retain loyalty;
• Printing and reconciling of sales returns to accounts for daily sales;
• Promote WB products and services to create awareness and generate sales and revenue;
• Promote direct telephone sales to reduce distribution costs and generate sales.

Desired Profile: Required education, Experience, and Abilities

• Bachelor’s degree in Travel & Tourism, Business, Sales, Marketing, or a related field
• At least 2 years of experience in a travel agency;
• English (Spoken: Fluent, Written: Excellent);
• Knowledge of French will be an added advantage;
• Customer focus;
• Good communication skills;
• Pleasant personality/approachable;
• Advanced Computer Skills.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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