About Kivu Choice:

Kivu Choice is Rwanda's largest protein producer and one of the fastest-growing aquaculture companies in Africa. Founded in 2022, Kivu Choice is the sister company to Victory Farms, East Africa's leading aquaculture platform based in Kenya. The company operates a fully vertically integrated aquaculture model, encompassing hatchery operations, cage-based grow-out, processing, distribution, and sales. Kivu Choice is also one of the country's largest employers with over 700 employees and plans to grow to 1,200 employees within the next three years, reflecting its strong commitment to job creation and inclusive economic development. Over the next five years, Kivu Choice aims to scale into Africa's largest and most sustainable protein producer, producing and distributing 30,000 tons of fish annually for the Rwandan market and for export across the region.

Description:

The Security Supervisor is responsible for overseeing the day-to-day security operations at Kagano, ensuring the effective deployment and supervision of security personnel, the strict enforcement of security procedures, and the prompt response to security incidents. The role is critical in maintaining the security of the concession area by preventing theft, unauthorized access, and cage tampering, while promoting discipline, accountability, and compliance within the security team to ensure a safe and secure working environment.

Primary Responsibilities:

• Supervise and Guide Security Officers
• Maintain Daily Records
• Familiarity with Locations
• Conduct Regular Patrols and Spot-Checks
• Assist the Security Manager in Handling Incidents
• Investigations and Interviews
• Daily Physical Hazard/Safety Inspections
• Monitor CCTV and Alarm Systems
• Assist Visitors and Employees During Emergencies
• Gather Information, Complete Reports, and Maintain Confidentiality
• Defuse Disturbances Following Company Policies
• Handle Interruptions and Complaints
• Escort Unauthorized Persons from the Property
• Assist Management in Training
• Motivate and Coach Employees
• Answer Telephones Using Appropriate Etiquette
• Develop and Maintain Positive Working Relationships
• Support the Team to Achieve Common Goals
• Conduct Risk Assessment of Assets
• Inspect Tools, Equipment, and Machines

Qualifications:

• 3 years of progressive experience in security operations, with at least 1 years in a leadership role.
• Experience in managing security within agricultural, industrial, or large-scale property environments is highly desirable.
• Background in military, police, or private security firms is an added advantage.
• Proficiency in modern security technologies (CCTV systems, access control, incident reporting tools).
• Strong leadership, communication, and crisis management skills.
• Fluent in English and Kiswahili.
• Must always be available on-call for emergency response.
• High level of integrity, confidentiality, and professionalism

• Monitor and oversee security personnel to ensure efficient performance.
• Train officers on proper interaction with visitors, vendors, and employees.
• Prepare reports on incidents, accidents, and security breaches.
• Record observations in the occurrence book or relevant reporting system.
• Have a comprehensive knowledge of the premises to guide and assist the team effectively.
• Perform routine inspections of all areas, including activity rooms, public spaces, and security sensitive zones.
• Assess security personnel performance and ensure adherence to protocols.
• Provide critical information and insights to the security supervisor.
• Offer recommendations based on firsthand knowledge of incidents.
• Conduct investigations into security breaches while adhering to company policies and legal regulations.
• Interview individuals involved in incidents and document findings.
• Identify and report safety hazards.
• Coordinate with relevant departments to resolve security risks.
• Ensure proper functioning of surveillance equipment.
• Identify and respond to any unauthorized activity.
• Lead building evacuations and guide individuals to safe exits.
• Be familiar with emergency procedures and escape routes.
• Collect data from security personnel and employees regarding security incidents.
• Ensure reports remain confidential and accessible only to authorized personnel.
• Resolve conflicts between employees, security personnel, and visitors.
• Apply company protocols to ensure peaceful resolutions.
• Address complaints from employees and customers effectively.
• Seek solutions that prevent escalation and maintain workplace harmony.
• Identify and remove unauthorized individuals professionally and legally.
• Recommend and schedule necessary training sessions for security personnel.
• Collaborate with management to enhance security knowledge.
• Encourage security personnel to adhere to company policies and best practices.
• Foster a positive and professional attitude among team members.
• Maintain a polite and professional tone when handling calls.
• Promote teamwork and cooperation among security personnel and employees.
• Resolve interpersonal conflicts to maintain workplace harmony.
• Listen to employees’ concerns and align responses with organizational objectives.
• Identify potential risks and implement preventive measures.
• Regularly check security-related equipment for defects.
• Report and arrange for repairs when necessary

• Leadership
• Communication
• Crisis Management
• Proficiency in modern security technologies (CCTV systems, access control, incident reporting tools)
• Integrity
• Confidentiality
• Professionalism

• 3 years of progressive experience in security operations
• At least 1 year in a leadership role
• Experience in managing security within agricultural, industrial, or large-scale property environments is highly desirable
• Background in military, police, or private security firms is an added advantage
• Proficiency in modern security technologies (CCTV systems, access control, incident reporting tools)
• Strong leadership, communication, and crisis management skills
• Fluent in English and Kiswahili
• Must always be available on-call for emergency response
• High level of integrity, confidentiality, and professionalism