Context of the position:

SOS Children’s Villages Rwanda is an independent member association affiliated to the SOS Federation. SOS Children’s Villages Rwanda leverages existing community resources to strengthen quality childcare and protection through a holistic continuum of care tailored to orphans, vulnerable children, and their families. SOS Children’s Villages Rwanda actively advocates for the promotion of childcare and child protection. In Rwanda, SOS Children’s Villages operates in four Program Areas based in Gasabo, Gicumbi, Kayonza and Nyamagabe. To further fulfil the above-mentioned responsibilities, SOS Children’s Villages Rwanda is seeking for a competent Senior Manager ICT and Programs Digitalisation, to base at its National Office Kigali, Kinyinya.

JOB PURPOSE

To move ICT from 'fixing laptops' to 'leveraging technology' for social impact. The Senior Manager, ICT and Programmes Digitalisation leads SOS Rwanda's ICT function and drives the organisation's digital transformation agenda, designing and implementing ICT strategy, managing all ICT systems and infrastructure, leading the digitalisation of programme and operational workflows, implementing secure digital case management platforms, ensuring cybersecurity and data protection, and building staff digital literacy across all four Program Areas.

The position is the functional supervisor of the ICT Administrator in Kigali and provides technical oversight to location-level ICT focal points.

Main clients:

• Deputy National Director for Operations
• National Director
• All National Management Team (NMT) members
• Head of Finance — ERP and financial systems
• Head of MEAL — digital MEL platforms
• Head of HROD — HRIS systems
• Senior Manager, Procurement and Logistics — procurement systems
• Programme teams across all four area offices
• SOS Regional ICT Advisor (ESAF) and SOS International ICT teams
• ICT Administrator- Kigali (direct report)

Key Performance Areas and Main Responsibilities:

ICT Strategy and Governance

• Develop, implement, and update SOS Rwanda's ICT strategy — aligned with SOS Strategy 2030, MA Strategic Plan 2023–2027, and global SOS ICT standards.
• Define national ICT budgets, procurement plans, and multi-year ICT investment roadmaps.
• Develop and implement ICT policies and standards — covering architecture, security, disaster recovery, procurement, and service provision.
• Participate in regional ICT knowledge-sharing processes and coordinate with the SOS ESAF ICT Advisor on global standards and initiatives.
• Lead ICT governance — including vendor management, service level agreements, and ICT committee oversight.

Programmes Digitalisation & Digital Case Management

• Implement and manage a secure, cloud-based digital case management platform for tracking child progress — ensuring data privacy and compliance with Rwanda data protection laws and SOS-KDI data protection rules.
• Lead the digitalisation of SOS Rwanda's programme functions — introducing digital case management, beneficiary tracking, and electronic documentation workflows across all four locations.
• Equip field staff with mobile tools for real-time community reporting — reducing the 'paperwork lag' and improving data quality.
• Drive paperless operations across all locations — designing change management plans that support staff adoption of new digital tools.
• Collaborate with the Director of Strategy and Programme Implementation and the MEAL function to align digitalisation initiatives with programme quality and RBM needs.
• Explore, evaluate, and pilot AI adoption and knowledge management tools that enhance programme decision-making and organisational efficiency.

ERP, HRIS and Operational Systems

• Oversee the implementation, maintenance, and continuous improvement of SOS Rwanda's ERP system — ensuring integration across finance, procurement, HR, and programme functions.
• Manage the HRIS system — ensuring data integrity, user access management, and alignment with HR processes.
• Lead the digitisation of procurement and supply chain systems in coordination with the Senior Manager, Procurement and Logistics.
• Ensure all ICT systems are properly integrated, reducing data silos and enabling organisation-wide reporting and analytics.

Infrastructure, Cybersecurity and Business Continuity

• Manage SOS Rwanda's IT network and server infrastructure across all locations — ensuring 99%+ system uptime, reliability, performance, and cost-effectiveness.
• Develop and implement a comprehensive cybersecurity framework — including data protection, access control, threat monitoring, and incident response — ensuring the cybersecurity audit score meets SOS-KDI standards.
• Ensure compliance with SOS-KDI data protection rules and Rwanda data protection regulations, including the privacy of child and family records.
• Design and maintain business continuity and disaster recovery plans — ensuring operational resilience in the event of system failures.

Digital Literacy & Capacity Building

• Build digital literacy across SOS Rwanda — designing and delivering ICT training programmes for staff at all levels and locations.
• Supervise the ICT Administrator and provide technical oversight to location ICT focal points.
• Coach programme and operations staff on effective use of digital tools for monitoring, reporting, and case management.
• Train community partners and staff on using technology for education, health monitoring, and economic strengthening.

Formal qualifications and Experiencerequirements:

Education & Professional Qualifications

• Master’s or bachelor’s degree in information technology, Computer Science, Information Systems, Software Engineering, or related field (Master's preferred for Grade 5).
• ITIL, PMP, or relevant technical certifications required (Grade 5 requirement).
• Cybersecurity certification (CompTIA Security+, CISSP, or equivalent) is a strong advantage.

Professional Experience

• Minimum of 7 years of progressive ICT experience; 3+ years in senior ICT leadership or digital transformation role.
• Demonstrated experience leading digital transformation initiatives in an INGO, NGO, or complex multi-site organisation.
• Proven experience with ERP systems (SOS ERP, SAP, Microsoft Dynamics, or equivalent) and HRIS platforms.
• Strong track record in cybersecurity management, data protection, and ICT governance.
• Experience with ICT4D tools — digital case management, mobile data collection, cloud platforms.
• Experience working across multiple sites and geographically dispersed teams.

Skills & Competencies

• Digital Transformation Strategy and Programme Digitisation.
• ICT Infrastructure Management and Systems Architecture.
• Data Governance and Cybersecurity.
• ERP Systems Management and Integration.
• Vendor Management and contract administration.
• Strong change management and adult learning facilitation skills.
• Ability to communicate technical concepts clearly to non-technical audiences.
• Good understanding of programme monitoring, MEAL, and data analytics.
• Fluent English; Kinyarwanda and/or French is an advantage.
• Commitment to SOS values and ethical use of data and technology in child-related programmes.

• Develop, implement, and update SOS Rwanda's ICT strategy — aligned with SOS Strategy 2030, MA Strategic Plan 2023–2027, and global SOS ICT standards.
• Define national ICT budgets, procurement plans, and multi-year ICT investment roadmaps.
• Develop and implement ICT policies and standards — covering architecture, security, disaster recovery, procurement, and service provision.
• Participate in regional ICT knowledge-sharing processes and coordinate with the SOS ESAF ICT Advisor on global standards and initiatives.
• Lead ICT governance — including vendor management, service level agreements, and ICT committee oversight.
• Implement and manage a secure, cloud-based digital case management platform for tracking child progress — ensuring data privacy and compliance with Rwanda data protection laws and SOS-KDI data protection rules.
• Lead the digitalisation of SOS Rwanda's programme functions — introducing digital case management, beneficiary tracking, and electronic documentation workflows across all four locations.
• Equip field staff with mobile tools for real-time community reporting — reducing the 'paperwork lag' and improving data quality.
• Drive paperless operations across all locations — designing change management plans that support staff adoption of new digital tools.
• Collaborate with the Director of Strategy and Programme Implementation and the MEAL function to align digitalisation initiatives with programme quality and RBM needs.
• Explore, evaluate, and pilot AI adoption and knowledge management tools that enhance programme decision-making and organisational efficiency.
• Oversee the implementation, maintenance, and continuous improvement of SOS Rwanda's ERP system — ensuring integration across finance, procurement, HR, and programme functions.
• Manage the HRIS system — ensuring data integrity, user access management, and alignment with HR processes.
• Lead the digitisation of procurement and supply chain systems in coordination with the Senior Manager, Procurement and Logistics.
• Ensure all ICT systems are properly integrated, reducing data silos and enabling organisation-wide reporting and analytics.
• Manage SOS Rwanda's IT network and server infrastructure across all locations — ensuring 99%+ system uptime, reliability, performance, and cost-effectiveness.
• Develop and implement a comprehensive cybersecurity framework — including data protection, access control, threat monitoring, and incident response — ensuring the cybersecurity audit score meets SOS-KDI standards.
• Ensure compliance with SOS-KDI data protection rules and Rwanda data protection regulations, including the privacy of child and family records.
• Design and maintain business continuity and disaster recovery plans — ensuring operational resilience in the event of system failures.
• Build digital literacy across SOS Rwanda — designing and delivering ICT training programmes for staff at all levels and locations.
• Supervise the ICT Administrator and provide technical oversight to location ICT focal points.
• Coach programme and operations staff on effective use of digital tools for monitoring, reporting, and case management.
• Train community partners and staff on using technology for education, health monitoring, and economic strengthening.

• Digital Transformation Strategy and Programme Digitisation.
• ICT Infrastructure Management and Systems Architecture.
• Data Governance and Cybersecurity.
• ERP Systems Management and Integration.
• Vendor Management and contract administration.
• Strong change management and adult learning facilitation skills.
• Ability to communicate technical concepts clearly to non-technical audiences.
• Good understanding of programme monitoring, MEAL, and data analytics.
• Fluent English; Kinyarwanda and/or French is an advantage.
• Commitment to SOS values and ethical use of data and technology in child-related programmes.

• Master’s or bachelor’s degree in information technology, Computer Science, Information Systems, Software Engineering, or related field (Master's preferred for Grade 5).
• ITIL, PMP, or relevant technical certifications required (Grade 5 requirement).
• Cybersecurity certification (CompTIA Security+, CISSP, or equivalent) is a strong advantage.