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Vacancy title:
Senior Officer, Service Quality Assurance
[Type: FULL_TIME, Industry: Public Administration and Government, Category: Management]
Jobs at:
Rwanda Social Security Board
Deadline of this Job:
Friday, October 17 2025
Duty Station:
Kigali | Rwanda
Summary
Date Posted: Wednesday, October 8 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company:
The Rwanda Social Security Board is seeking a Senior Officer for Service Quality Assurance to join their team. The successful candidate will play a key role in ensuring service quality and excellence within the organization.
Responsibilities:
- Implement and monitor service quality standards
- Analyze customer feedback and data to identify areas for improvement
- Develop strategies to enhance service delivery
Qualifications:
- Master’s Degree in Marketing, Business Administration, Management, or related field with 3 years of experience, OR
- Bachelor’s Degree in Marketing, Business Administration, Management, or related field with 5 years of experience
Experience needed:
At least 3 years of relevant experience for Master’s Degree holders, or 5 years for Bachelor’s Degree holders
Work Hours: 8
Experience in Months: 36
Level of Education: postgraduate degree
Job application procedure
Interested and qualified? Click here to apply
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