Service Point Advisor
2026-07-29T09:58:05+00:00
DHL
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https://www.greatrwandajobs.com
FULL_TIME
Kigali
Kigali
00000
Rwanda
Professional Services
Customer Service,Sales & Retail,Transportation & Logistics,Admin & Office
2026-08-12T17:00:00+00:00
8
Background information about the job or company (e.g., role context, company overview)
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect with people, the better life on earth becomes. We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Join the DHL Express Rwanda Team as a Service Point Advisor!
Report to: Commercial Manager
Why You’ll Love This Role
At DHL Express, we’re not just delivering parcels, we’re delivering smiles, speed, and world-class experiences. As a Service Point Advisor, you’ll be the face of DHL, supporting daily operations of Service Points by delivering high-quality customer service and efficiently managing shipment-related transactions, including order processing, collections, and returns. This role ensures compliance with company policies, procedures, and service standards while contributing to customer satisfaction and operational excellence.
Responsibilities or duties
- Welcome and assist walk-in customers with shipment drop-off and collection processes.
- Provide clear and accurate information on products, services, pricing, and delivery options.
- Respond to customer queries and resolve routine service issues promptly.
- Ensure a positive customer experience to enhance satisfaction and loyalty.
- Promote company services and identify opportunities for upselling, where appropriate.
- Support sales activities at the service point level.
- Handle payments and provide accurate receipts/documentation.
- Process shipment data accurately in systems (e.g., CRM or shipment systems)
- Perform routine administrative tasks including documentation, validation, and reporting.
- Maintain accurate records of transactions, shipments, and customer interactions.
- Generate standard reports as required.
- Follow all standard operating procedures, company policies, and service guidelines.
- Ensure compliance with security, safety, and operational standards.
- Maintain cleanliness and organization of the service point.
Qualifications or requirements (e.g., education, skills)
- Clear verbal and written communication
- Attention to detail and accuracy (data entry & processing)
- Time management and organizational skills
- Problem-solving and adaptability
- Basic sales and persuasion skills
Experience needed
Not less than two years of customer service orientation and empathy Experience
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
Why DHL?
Be part of the world’s most international company.
We invest in your career.
Diversity, inclusion, and innovation are at our core.
Competitive salary, training, and a workplace that values YOU.
We are looking forward to your application.
* Welcome and assist walk-in customers with shipment drop-off and collection processes. * Provide clear and accurate information on products, services, pricing, and delivery options. * Respond to customer queries and resolve routine service issues promptly. * Ensure a positive customer experience to enhance satisfaction and loyalty. * Promote company services and identify opportunities for upselling, where appropriate. * Support sales activities at the service point level. * Handle payments and provide accurate receipts/documentation. * Process shipment data accurately in systems (e.g., CRM or shipment systems) * Perform routine administrative tasks including documentation, validation, and reporting. * Maintain accurate records of transactions, shipments, and customer interactions. * Generate standard reports as required. * Follow all standard operating procedures, company policies, and service guidelines. * Ensure compliance with security, safety, and operational standards. * Maintain cleanliness and organization of the service point.
* Customer service orientation and empathy * Clear verbal and written communication * Attention to detail and accuracy (data entry & processing) * Time management and organizational skills * Problem-solving and adaptability * Basic sales and persuasion skills
* Bachelor’s degree from a reputable University
JOB-6a69cead2b644
Vacancy title:
Service Point Advisor
[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service,Sales & Retail,Transportation & Logistics,Admin & Office]
Jobs at:
DHL
Deadline of this Job:
Wednesday, August 12 2026
Duty Station:
Kigali | Kigali
Summary
Date Posted: Wednesday, July 29 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company (e.g., role context, company overview)
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect with people, the better life on earth becomes. We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Join the DHL Express Rwanda Team as a Service Point Advisor!
Report to: Commercial Manager
Why You’ll Love This Role
At DHL Express, we’re not just delivering parcels, we’re delivering smiles, speed, and world-class experiences. As a Service Point Advisor, you’ll be the face of DHL, supporting daily operations of Service Points by delivering high-quality customer service and efficiently managing shipment-related transactions, including order processing, collections, and returns. This role ensures compliance with company policies, procedures, and service standards while contributing to customer satisfaction and operational excellence.
Responsibilities or duties
- Welcome and assist walk-in customers with shipment drop-off and collection processes.
- Provide clear and accurate information on products, services, pricing, and delivery options.
- Respond to customer queries and resolve routine service issues promptly.
- Ensure a positive customer experience to enhance satisfaction and loyalty.
- Promote company services and identify opportunities for upselling, where appropriate.
- Support sales activities at the service point level.
- Handle payments and provide accurate receipts/documentation.
- Process shipment data accurately in systems (e.g., CRM or shipment systems)
- Perform routine administrative tasks including documentation, validation, and reporting.
- Maintain accurate records of transactions, shipments, and customer interactions.
- Generate standard reports as required.
- Follow all standard operating procedures, company policies, and service guidelines.
- Ensure compliance with security, safety, and operational standards.
- Maintain cleanliness and organization of the service point.
Qualifications or requirements (e.g., education, skills)
- Clear verbal and written communication
- Attention to detail and accuracy (data entry & processing)
- Time management and organizational skills
- Problem-solving and adaptability
- Basic sales and persuasion skills
Experience needed
Not less than two years of customer service orientation and empathy Experience
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
Why DHL?
Be part of the world’s most international company.
We invest in your career.
Diversity, inclusion, and innovation are at our core.
Competitive salary, training, and a workplace that values YOU.
We are looking forward to your application.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
We are looking forward to your application.
Application Link:Click Here to Apply Now
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