WHO ARE WE?

Tractafric Equipment has been an exclusive distributor of Caterpillar equipment for over 85 years, across 10 countries in Africa (Burundi, Cameroon, Congo, Equatorial Guinea, Gabon, Morocco, CAR, DRC, Rwanda, and Chad). As a leader in its market, Tractafric Equipment supplies job sites in various sectors with a wide range of new, used, and rental equipment: mining equipment, construction and public works (CPW), forestry equipment, spare parts, industrial and marine engines, power plants, generator sets, and handling forklifts.

YOUR MISSIONS

Reporting to the Parts and Service Sales Manager, he/she is responsible for the technical-sales management and development of the relationship with each of the clients in his/her portfolio and the prospecting of new accounts. He must therefore sell, retain, and monitor the various ongoing cases. He is also responsible for the image of TRACTAFRIC EQUIPMENT with the clientele.

MAIN ACTIVITIES OF THE ROLE/POSITION

• Provide support to clients thru visits and advice on the use of their equipment.
• Use alert platforms (PSE, ECA, VL, etc.) to provide advice to clients and generate business.
• Listen to clients to understand their needs and provide solutions.
• Conduct TA1 and CTS inspections with reports on client equipment and generate business.
• Offer existing or new products and services to clients.
• Prepare and develop specific offers based on customer knowledge.
• Identify competitors by product type and estimate TAE's market share.
• Ensure regular monitoring for certain types of products at the initiative of the marketing department.
• Provide support for the implementation of NLS satisfaction surveys.
• Prepare detailed visit reports and update client files on the server.

REQUIRED SKILLS

• Analyze the client's needs
• Analyze a market
• Analyze the competition
• Define a product range for a market
• Provide technical advice
• Propose adjustments following sales results
• Design a product pitch
• Provide technical assistance to a commercial network

Knowledge:

• Statistical analysis
• Life Cycle Analysis - LCA of products
• Sales techniques
• Knowledge of client industries (Civil Engineering, Mining, Quarry)
• Commercial distribution channels
• Sales management software
• Technical knowledge in engine, hydraulics, and transmission

REQUIRED PROFILE

• A minimum BAC +2 level in Mechanics, Hydraulics, Transmission, etc.
• 2 years of experience in selling spare parts or as a technician
• Position based in Kigali, RWANDA
• Permanent contract

• Provide support to clients thru visits and advice on the use of their equipment
• Use alert platforms (PSE, ECA, VL, etc.) to provide advice to clients and generate business
• Listen to clients to understand their needs and provide solutions
• Conduct TA1 and CTS inspections with reports on client equipment and generate business
• Offer existing or new products and services to clients
• Prepare and develop specific offers based on customer knowledge
• Identify competitors by product type and estimate TAE's market share
• Ensure regular monitoring for certain types of products at the initiative of the marketing department
• Provide support for the implementation of NLS satisfaction surveys
• Prepare detailed visit reports and update client files on the server

• Analyze the client's needs
• Analyze a market
• Analyze the competition
• Define a product range for a market
• Provide technical advice
• Propose adjustments following sales results
• Design a product pitch
• Provide technical assistance to a commercial network
• Statistical analysis
• Life Cycle Analysis - LCA of products
• Sales techniques
• Knowledge of client industries (Civil Engineering, Mining, Quarry)
• Commercial distribution channels
• Sales management software
• Technical knowledge in engine, hydraulics, and transmission

• A minimum BAC +2 level in Mechanics, Hydraulics, Transmission, etc.
• 2 years of experience in selling spare parts or as a technician