Background

BPR Bank Rwanda Plc (BPR) is a dynamic financial institution dedicated to providing exceptional banking services to our customers. As one of the largest players in the industry, we prioritize customer satisfaction, innovation, and employee development. We are currently seeking highly motivated individuals who share in our vision to create change in Rwanda’s financial sector to join our dynamic team.

Job Purpose

The job role is responsible for delivering comprehensive financial solutions to individual and business clients, ensuring exceptional customer service, and driving the growth of a high-quality and profitable deposit and loan portfolio. The role also focuses on maximizing cross-selling opportunities to enhance the bank’s NFI and increase product penetration per customer.

Main Responsibilities

• Build and maintain strong relationships with both personal and business clients, understanding their financial needs and providing tailored solutions.
• Drive deposit growth, loan origination, and cross-sell banking products, including personal loans, business loans, credit cards, and investment solutions.
• Open, maintain, and service both personal and business accounts while ensuring compliance with banking policies and procedures.
• Assess loan applications, provide credit counseling, and collaborate with underwriting teams to facilitate loan approvals for individuals and businesses.
• Offer personalized financial guidance, including savings strategies, cash flow management, and investment opportunities to personal and business customers.
• Ensure adherence to KYC, AML, and regulatory compliance standards in all banking transactions.
• Assist customers with routine banking transactions, troubleshoot account-related issues, and provide digital banking guidance.
• Analyze market trends, customer needs, and competitor offerings within the surroundings to enhance the bank’s product and service offerings.
• Provide guidance to branch junior staff and collaborate with cross-functional teams to improve service delivery and business performance.
• Ensure high levels of efficiency in daily banking operations, maintaining accuracy, professionalism, and customer satisfaction.

Daily Responsibilities

• To prepare daily, weekly, and monthly personal and SME performance report
• To identify, evaluate, and address customer financial needs by mobilizing new accounts, deposits, and quality loans while monitoring facility utilization to prevent NPL migration and overdrawn accounts.
• Capture personal and SME business credit applications in Credit Quest and Cregora (or any other credit workflow)
• Mobilize deposits
• Receive and resolve customer’s complaints and enquiries.

Educational qualifications and work experience

• Bachelor’s degree in business related field.
• Possession of Professional Qualifications in Banking is an added Advantages.
• Minimum Three (3) years of experience

• Build and maintain strong relationships with both personal and business clients, understanding their financial needs and providing tailored solutions.
• Drive deposit growth, loan origination, and cross-sell banking products, including personal loans, business loans, credit cards, and investment solutions.
• Open, maintain, and service both personal and business accounts while ensuring compliance with banking policies and procedures.
• Assess loan applications, provide credit counseling, and collaborate with underwriting teams to facilitate loan approvals for individuals and businesses.
• Offer personalized financial guidance, including savings strategies, cash flow management, and investment opportunities to personal and business customers.
• Ensure adherence to KYC, AML, and regulatory compliance standards in all banking transactions.
• Assist customers with routine banking transactions, troubleshoot account-related issues, and provide digital banking guidance.
• Analyze market trends, customer needs, and competitor offerings within the surroundings to enhance the bank’s product and service offerings.
• Provide guidance to branch junior staff and collaborate with cross-functional teams to improve service delivery and business performance.
• Ensure high levels of efficiency in daily banking operations, maintaining accuracy, professionalism, and customer satisfaction.
• To prepare daily, weekly, and monthly personal and SME performance report
• To identify, evaluate, and address customer financial needs by mobilizing new accounts, deposits, and quality loans while monitoring facility utilization to prevent NPL migration and overdrawn accounts.
• Capture personal and SME business credit applications in Credit Quest and Cregora (or any other credit workflow)
• Mobilize deposits
• Receive and resolve customer’s complaints and enquiries.

• Bachelor’s degree in business related field.
• Possession of Professional Qualifications in Banking is an added Advantages.