Background

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

The Waiter is responsible for delivering professional food and beverage service to guests in RUGC restaurants and service areas. The role ensures accurate order taking, timely service, cleanliness of service areas, and a positive guest experience in line with RUGC service standards.

Responsibilities

• Welcome guests courteously and assist with seating where required.
• Present menus and assist guests in selecting food and beverages.
• Take food and beverage orders accurately and confirm details with guests.
• Serve food and beverages promptly and in accordance with service standards.
• Attend to guest needs throughout the dining experience and respond to reasonable requests.
• Prepare tables and service areas before service.
• Clear tables during and after service in a timely and professional manner.
• Maintain cleanliness and proper setup of assigned tables, sections, and side stations.
• Ensure availability and readiness of required service equipment and supplies.
• Process guest bills accurately using the approved POS system.
• Present bills to guests and collect payments in accordance with company procedures.
• Ensure all transactions are handled responsibly and securely.
• Maintain a good working knowledge of menu items, ingredients, and basic beverage offerings.
• Communicate menu changes, availability, and promotions to guests.
• Deliver service that is attentive, efficient, and respectful at all times.
• Adhere to food safety, hygiene, and sanitation standards.
• Follow grooming and uniform standards in line with company policy.
• Maintain a safe and clean working environment.
• Report guest complaints, incidents, or operational issues promptly to the Supervisor.
• Work collaboratively with kitchen, bar, and service teams.
• Support colleagues during peak service periods and events.
• Perform other reasonable F&B-related duties as assigned by management.

Qualifications & Requirements

• High school diploma or equivalent.
• Previous experience in food and beverage service or hospitality is an advantage.
• Basic training in customer service or hospitality is desirable.

Skills & Competencies

• Good customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Attention to detail and accuracy in order handling.
• Professional appearance and positive attitude.
• Willingness to learn and adapt to operational needs.
• Good communication skills in English (verbal and listening).

Working Conditions

• Shift-based role, including evenings, weekends, and public holidays.
• Requires standing and walking for extended periods.

• Welcome guests courteously and assist with seating where required.
• Present menus and assist guests in selecting food and beverages.
• Take food and beverage orders accurately and confirm details with guests.
• Serve food and beverages promptly and in accordance with service standards.
• Attend to guest needs throughout the dining experience and respond to reasonable requests.
• Prepare tables and service areas before service.
• Clear tables during and after service in a timely and professional manner.
• Maintain cleanliness and proper setup of assigned tables, sections, and side stations.
• Ensure availability and readiness of required service equipment and supplies.
• Process guest bills accurately using the approved POS system.
• Present bills to guests and collect payments in accordance with company procedures.
• Ensure all transactions are handled responsibly and securely.
• Maintain a good working knowledge of menu items, ingredients, and basic beverage offerings.
• Communicate menu changes, availability, and promotions to guests.
• Deliver service that is attentive, efficient, and respectful at all times.
• Adhere to food safety, hygiene, and sanitation standards.
• Follow grooming and uniform standards in line with company policy.
• Maintain a safe and clean working environment.
• Report guest complaints, incidents, or operational issues promptly to the Supervisor.
• Work collaboratively with kitchen, bar, and service teams.
• Support colleagues during peak service periods and events.
• Perform other reasonable F&B-related duties as assigned by management.

• Good customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Attention to detail and accuracy in order handling.
• Professional appearance and positive attitude.
• Willingness to learn and adapt to operational needs.
• Good communication skills in English (verbal and listening).

• High school diploma or equivalent.
• Previous experience in food and beverage service or hospitality is an advantage.
• Basic training in customer service or hospitality is desirable.