Background

Mantis Kivu Marina Bay Hotel, a premier four-star hospitality destination located on the shores of Lake Kivu in Rusizi District, Rwanda, is seeking dynamic, customer-focused, and service-oriented professionals to join our Food & Beverage team.

Positions Available

1. Waiter/Waitress

Key Responsibilities:

• Welcome and serve guests in a professional and courteous manner.
• Take food and beverage orders accurately and ensure timely service.
• Set up and maintain restaurant, bar, and event service areas.
• Ensure guest satisfaction by responding promptly to requests and complaints.
• Maintain cleanliness and hygiene standards in all service areas.
• Comply with hotel policies, service standards, and health & safety regulations.

2. Bartender

Key Responsibilities:

• Prepare and serve alcoholic and non-alcoholic beverages according to hotel standards.
• Maintain bar stock levels and report replenishment needs.
• Ensure accurate billing and cash handling procedures.
• Create a welcoming atmosphere for guests while delivering exceptional service.
• Maintain cleanliness, organization, and hygiene of the bar area.
• Adhere to responsible beverage service practices and hotel policies.

Minimum Requirements (Applicable to Both Positions)

• Diploma or Certificate in Hospitality, Hotel Management, Tourism, or related field.
• Minimum of one (1) year experience in a reputable hotel, restaurant, or hospitality establishment.
• Strong customer service and communication skills.
• Ability to work flexible shifts, including weekends and public holidays.
• Good command of English; knowledge of French and/or Kinyarwanda is an added advantage.
• Positive attitude, teamwork spirit, and professional appearance.

• Welcome and serve guests in a professional and courteous manner.
• Take food and beverage orders accurately and ensure timely service.
• Set up and maintain restaurant, bar, and event service areas.
• Ensure guest satisfaction by responding promptly to requests and complaints.
• Maintain cleanliness and hygiene standards in all service areas.
• Comply with hotel policies, service standards, and health & safety regulations.
• Prepare and serve alcoholic and non-alcoholic beverages according to hotel standards.
• Maintain bar stock levels and report replenishment needs.
• Ensure accurate billing and cash handling procedures.
• Create a welcoming atmosphere for guests while delivering exceptional service.
• Maintain cleanliness, organization, and hygiene of the bar area.
• Adhere to responsible beverage service practices and hotel policies.

• Strong customer service and communication skills.
• Ability to work flexible shifts, including weekends and public holidays.
• Good command of English; knowledge of French and/or Kinyarwanda is an added advantage.
• Positive attitude, teamwork spirit, and professional appearance.

• Diploma or Certificate in Hospitality, Hotel Management, Tourism, or related field.
• Minimum of one (1) year experience in a reputable hotel, restaurant, or hospitality establishment.