Vacancy title:
Warden Guide

[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Customer Service, Education, Entertainment & Travel, Social Services & Nonprofit, Civil & Government]

Jobs at:
Rwanda Cultural Heritage Academy (RCHA)

Deadline of this Job:
Monday, February 23 2026

Duty Station:
Kigali | Kigali

Summary
Date Posted: Tuesday, February 17 2026, Base Salary: Not Disclosed

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Learn more about Rwanda Cultural Heritage Academy (RCHA)
Rwanda Cultural Heritage Academy (RCHA) jobs in Rwanda

JOB DETAILS:

7 Job Positions of Warden Guide at Rwanda Cultural Heritage Academy (RCHA):

Responsibilities or duties

1. Receive and guide museum visitors. • Lead individuals and/or groups through the museum, describing objects and arts craft in the museum’s gallery. • Monitor individual or/and group’s activities while visiting the museum and its surroundings to ensure every visitor complies with the museum’s related regulations. • Answer visitors’ questions and keep the tour organized, efficient, and safe both inside and outside of the museum. • Assist the visitors to understand the museums concept. • Deliver first-aid or emergency services to visitors when required.

2. Assume the continuity of the exhibitions organized by the museum and consequently prepare reports. • Distribute brochures, flayers, and show audiovisual presentations related to each museum exhibition if available. • Monitor the status of arts crafts, and materials present in the museums which are used in exhibition such as audio-visual materials, and then report observation to responsible units if deemed necessary. • Report the visitors’ feedback or/and observation related to a certain exhibition to the museum management unity.

3. Build and operate a data bank of comments and suggestions from visitors to improve the quality of the museum exhibitions. • Collect and register visitors’ feedback and comments for future products and services development or improvement. • Assist in analysis process of all suggestions and comments from the visitors.

Qualifications or requirements (e.g., education, skills)

Bachelor’s Degree in Economics

Bachelor’s Degree in Public Administration

Bachelor’s Degree in Sociology

Bachelor’s Degree in Development Studies

Bachelor’s Degree in History

Bachelor’s Degree in Education

Bachelor’s Degree in Anthropology

Degree in International Relations

Bachelor’s Degree in Environmental Sciences

Bachelor’s Degree in Natural Sciences

Bachelor’s Degree in Business Administration

Bachelor’s Degree in History with Education

Bachelor’s Degree in Cultural Heritage Management

Bachelor’s Degree in Customer Relations

Bachelor’s Degree in Translation and Interpretation

Bachelor’s Degree in Museology

Bachelor’s Degree in Heritage Studies

Bachelor’s Degree in Socio-Linguistics

Bachelor’s Degree in History of Arts

Modern Foreign Languages

Bachelor’s Degree in Conservation Biology

Bachelor’s degree in Tourism Studies

Bachelor’s degree in Tourism and Hospitality

Bachelor’s degree in Travel and Tourism Management

Required competencies and key technical skills

• Integrity
• Strong critical thinking skills and excellent problem solving skills
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Creative, proactive, customer focused, solutions led and results-oriented
• Knowledge of Rwandan culture
• Strong organizational, communication and managerial skills with high attention to detail;
• Strong verbal and written communication skills as well as good customer care skills;
• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
• Excellent written and verbal communication skills including the ability to prepare detailed technical plans, reports and presentations
• Strong written and verbal communication skills with ability to prepare and deliver effective and professional presentations, briefs, reports, etc.
• Demonstrated good interpersonal communication skills;
• Experience in working with multi-national and multi-cultural work environments;
• Demonstrated ability to work well in an inter-cultural environment;
• Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;
• Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;
• Ability to establish and maintain effective working relations with people of different national and cultural backgrounds
• Ability to understand multiculture environment
• Ability to really listen to customers
• Customer services skills
• Knowledge of Rwandan History, Ethics and Values;
• Ability to communicate with people outside the organisation, representing the organisation to customers, the public, government, and other external sources

Psychometric Languages

• English
• Français

Experience needed

0 Year of relevant experience

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

NB : Successful candidates should be ready for deployment to any museum during the course of the contract towards a better service delivery

Work Hours: 8

Experience: No Requirements

Level of Education: bachelor degree

Job application procedure

Application Link: Click Here to Apply Now

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