Background

Ecofleet Solutions Ltd is seeking competent, self-motivated, and results-oriented individuals to join its team across various departments and roles. A skilled and solution-driven workforce is essential to supporting Ecofleet’s vision of delivering efficient, reliable, and commuter-friendly public transport services in Kigali. By fostering talent that aligns with innovation, operational excellence, and sustainability, Ecofleet ensures its services remain responsive, resilient, and future-ready.

Role Overview

Ecofleet is offering an immersive professional internship for a motivated recent graduate eager to launch a career in international hospitality and logistics. This role serves as a bridge between your academic studies and high-level operations, providing hands-on experience at our airport Helpdesk.

As the first point of contact for international travelers and VIP partners, you will apply your degree in Tourism, Hospitality Management, or Communications to represent our brand in a dynamic, global environment. You will receive direct mentorship to help you master the standards of professional guest relations and operational excellence.

Key Responsibilities

• Guest Services Support: Assist in managing the Helpdesk as the welcoming face of Ecofleet, providing clear guidance and refined service to international travelers.
• VIP Liaison: Support the on-site logistics for visiting donors and VIP partners, learning to manage professional receptions and stakeholder relationships from arrival to departure.
• Multilingual Engagement: Practice professional-level fluency in English and French to facilitate interactions and translate complex information for a diverse audience.
• Operational Data Tracking: Use Microsoft Excel to track helpdesk traffic and feedback, contributing to data-driven reports that help the management team improve services.
• Digital Coordination: Maintain real-time connectivity with the head office using tools like Gmail, Google Meet, and Skype to solve logistics challenges as they arise.

Candidate Qualifications

• Education: A recently completed University Degree in Tourism, Hospitality Management, Customer Service, Communications, or a related field.
• Bilingual Proficiency: Strong professional fluency in both English and French. You should feel comfortable switching between languages to assist travelers and draft professional notes.
• Technical Literacy: Solid foundational skills in the Microsoft Office Suite and comfort using virtual collaboration tools for team communication.
• Professional Presence: A disciplined, organized approach to work with a sharp eye for detail and the emotional intelligence to stay calm in a high-traffic airport setting.

Professional Development & Benefits

• Mentorship: Gain direct exposure to international aviation logistics and hospitality standards under the guidance of experienced operations staff.
• Networking: Build a professional network within the international travel and donor relations sectors.
• Career Growth: This internship is designed to develop the core competencies required for a permanent role in global operations.

• Guest Services Support: Assist in managing the Helpdesk as the welcoming face of Ecofleet, providing clear guidance and refined service to international travelers.
• VIP Liaison: Support the on-site logistics for visiting donors and VIP partners, learning to manage professional receptions and stakeholder relationships from arrival to departure.
• Multilingual Engagement: Practice professional-level fluency in English and French to facilitate interactions and translate complex information for a diverse audience.
• Operational Data Tracking: Use Microsoft Excel to track helpdesk traffic and feedback, contributing to data-driven reports that help the management team improve services.
• Digital Coordination: Maintain real-time connectivity with the head office using tools like Gmail, Google Meet, and Skype to solve logistics challenges as they arise.

• Professional-level fluency in English and French
• Microsoft Office Suite (Excel)
• Virtual collaboration tools (Gmail, Google Meet, Skype)
• Disciplined, organized approach
• Sharp eye for detail
• Emotional intelligence

• A recently completed University Degree in Tourism, Hospitality Management, Customer Service, Communications, or a related field.
• Strong professional fluency in both English and French.
• Solid foundational skills in the Microsoft Office Suite and comfort using virtual collaboration tools.