About Echowa Ltd

ECHOWA Ltd is a Kigali-based company specializing in outsourcing professional services for international partners. We provide a range of expertise in...

About This Opportunity

The position of Agent De Facturation Et De Recouvrement at Echowa Ltd located in Kigali, Rwanda offers an opportunity for qualified professionals to contribute their knowledge and experience in a dynamic working environment. The organization seeks individuals who are motivated, reliable, and capable of performing their duties effectively while maintaining professional standards.

JOB OFFER NO. 012/Echowa/2026

Compagnie : Echowa Ltd

Location: Kigali, Rwanda

Position: Billing and Collections Agent

Contract Type: Permanent (with a one-month probationary period)

Company presentation

ECHOWA Ltd is a Kigali-based company specializing in outsourcing professional services to international partners. We provide a range of skills in IT, design, accounting, administrative management, and more, for foreign companies seeking efficiency and quality.

Job Description

As part of our growth, we are recruiting a Billing and Customer Collections Officer to strengthen our teams.

You are responsible for customer invoicing and payment tracking, and actively contribute to the sound management of our cash flow. You ensure rigorous monitoring of receivables and maintain professional contact with our clients to guarantee timely payments.

This varied role combines administrative work, analysis, and direct contact with clients.

Responsibilities and job description

Billing

• Prepare customer invoices in accordance with contracts and services rendered
• Verify the accuracy of the billing information
• Ensure the administrative follow-up of invoices
• Manage any corrections and credit notes

Payment tracking

• Track customer deadlines and payments
• Ensure payment reconciliation
• Identify and analyze overdue invoices

Customer debt collection

• Follow up with clients by phone and email
• Maintain a professional and constructive relationship with clients
• Follow up on cases until they are resolved
• Ensuring the follow-up and collection of customer receivables, including frequent travel to Luxembourgish clients for direct contact

Monitoring and improvement

• Maintain rigorous monitoring of customer receivables
• Participate in improving billing and collection processes
• Collaborating with internal teams to resolve any potential disputes

Qualifications / abilities

• Proficiency in one or more CRM tools (Salesforce, HubSpot, Zoho, or equivalent).
• Good command of office tools: Excel, Google Sheets, Word.
• Ability to analyze and interpret business data.
• Basic knowledge of digital marketing and sales prospecting.
• Excellent organization and rigor in database management.
• Autonomy and good time management while working remotely.

Personal qualities

• Analytical mind and attention to detail.
• Good written and oral communication skills in French.
• Sense of service and customer focus.
• Proactivity and team spirit.
• Ability to quickly learn new digital tools.

Languages ​​required

• French: fluent (written and spoken).
• English: Fluent (written and spoken). An asset.

Candidature

Documents to send: CV with references, cover letter in French, certificates of experience (preferred), copy of identity document

Please note: this offer is exclusively for candidates who meet all the criteria mentioned above.

For foreign applicants, please ensure that all your administrative documents are in order, valid and up to date, including: visa, work permit, passport and any other document required to legally carry out professional activity in the country concerned.

• Prepare customer invoices in accordance with contracts and services rendered
• Verify the accuracy of the billing information
• Ensure the administrative follow-up of invoices
• Manage any corrections and credit notes
• Track customer deadlines and payments
• Ensure payment reconciliation
• Identify and analyze overdue invoices
• Follow up with clients by phone and email
• Maintain a professional and constructive relationship with clients
• Follow up on cases until they are resolved
• Ensuring the follow-up and collection of customer receivables, including frequent travel to Luxembourgish clients for direct contact
• Maintain rigorous monitoring of customer receivables
• Participate in improving billing and collection processes
• Collaborating with internal teams to resolve any potential disputes

• Proficiency in one or more CRM tools (Salesforce, HubSpot, Zoho, or equivalent).
• Good command of office tools: Excel, Google Sheets, Word.
• Ability to analyze and interpret business data.
• Basic knowledge of digital marketing and sales prospecting.
• Excellent organization and rigor in database management.
• Autonomy and good time management while working remotely.
• Analytical mind and attention to detail.
• Good written and oral communication skills in French.
• Sense of service and customer focus.
• Proactivity and team spirit.
• Ability to quickly learn new digital tools.

• Proficiency in one or more CRM tools (Salesforce, HubSpot, Zoho, or equivalent).
• Good command of office tools: Excel, Google Sheets, Word.
• Ability to analyze and interpret business data.
• Basic knowledge of digital marketing and sales prospecting.
• Excellent organization and rigor in database management.
• Autonomy and good time management while working remotely.
• Analytical mind and attention to detail.
• Good written and oral communication skills in French.
• Sense of service and customer focus.
• Proactivity and team spirit.
• Ability to quickly learn new digital tools.
• French: fluent (written and spoken).
• English: Fluent (written and spoken). An asset.