COUNTRY PROGRAM MISSION:

Alight Rwanda, formerly known as the American Refugee Committee, has been a key player in delivering impactful humanitarian programs since 1994. Operating in all six refugee camps in Rwanda, Alight provides integrated services in protection, health, livelihoods, and community development. The organization has pioneered initiatives like the SASA! methodology to promote gender equality, reduce GBV, and empower vulnerable populations. By fostering resilience and innovation, Alight Rwanda continues to make meaningful and sustainable contributions to refugee and host communities.

PRIMARY PURPOSE OF THE POSITION:

The Child Protection Caseworker is responsible for the identification, assessment, case management, referral, and follow-up of children at risk or affected by protection concerns. The role ensures the delivery of high-quality, child-centered, and confidential services in line with international child protection standards, national child protection systems, and organizational safeguarding policies.

The Caseworker works closely with Child Protection Officers, community structures, and service providers to ensure timely, safe, and appropriate responses to children in need of protection.

KEY RESPONSIBILITIES

1.Case Identification and Registration

• Identify vulnerable children and child protection cases through outreach, referrals, and community-based mechanisms.
• Register cases in accordance with case management procedures and confidentiality standards.
• Ensure informed consent is obtained prior to service provision.

2.Case Management

• Conduct comprehensive case management including assessment, case planning, implementation, follow-up, and case closure.
• Develop individualized care plans in collaboration with the child and caregiver where appropriate.
• Monitor progress and update case plans regularly.

3.Referral and Service Linkage

• Ensure timely referrals to appropriate services including psychosocial support, health services, legal aid, education, and shelter.
• Follow up on referrals to ensure services are accessed and delivered effectively.
• Maintain updated referral pathways and service mapping.

4.Psychosocial Support

• Provide structured psychosocial support to children and caregivers.
• Facilitate access to child-friendly spaces and safe support environments.
• Promote resilience and coping mechanisms among vulnerable children.

5.Case Documentation and Data Management

• Maintain accurate, complete, and confidential case records in line with CPIMS+ or equivalent systems.
• Ensure data protection and confidentiality standards are strictly followed.
• Contribute to reporting, case tracking, and information management systems.

6.Best Interest Determination (BID)

• Support and participate in Best Interest Determination processes for unaccompanied and separated children.
• Contribute relevant case information for decision-making processes.

7.Home Visits and Follow-Up

• Conduct home visits and follow-up visits to assess child safety and wellbeing.
• Monitor protection risks and report urgent concerns immediately.

8.Coordination and Collaboration

• Work closely with Child Protection Officers, caseworkers, community volunteers, and partner agencies.
• Participate in case conferencing, coordination meetings, and protection working groups.
• Strengthen referral networks and collaborative responses.

9.Protection Monitoring and Reporting

• Identify protection trends, gaps, and emerging risks affecting children.
• Contribute to protection monitoring reports and program updates.
• Alert supervisors on urgent or high-risk cases.

10.Safeguarding and Compliance

• Ensure adherence to child safeguarding, PSEA (Prevention of Sexual Exploitation and Abuse), and confidentiality standards.
• Promote a safe and respectful environment for children at all times.
• Report any safeguarding concerns immediately according to organizational procedures.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Social Work, Psychology, Sociology, Development Studies, or related field.
• Minimum 4–6 years of experience in child protection or humanitarian protection programming.
• Demonstrated experience in case management and community-based protection approaches.
• Experience working in refugee or emergency settings is an added advantage.
• Knowledge of CPIMS+ or similar case management systems is desirable.

CORE COMPETENCIES

• Strong understanding of child rights and child protection principles.
• Excellent communication and interpersonal skills.
• High level of integrity, confidentiality, and professionalism.
• Ability to work under pressure in challenging environments.
• Strong coordination, teamwork, and problem-solving skills.
• Commitment to safeguarding and child protection principles

LANGUAGES

Fluency in Kinyarwanda and English is required.

Knowledge of French is an added advantage.

WORKING CONDITIONS

Field based Position

Extensive field presence and community engagement work

Close interaction with community structures and activists

Strict adherence to child safeguarding and PSEA standards

CORE VALUES AND COMMITMENT

The successful candidate must demonstrate a strong commitment to Alight’s mission and values, including respect, accountability, compassion, integrity, and inclusion. The Child Protection Caseworker is expected to actively promote safeguarding, gender equality, and ethical programming in all aspects of their work.

• Identify vulnerable children and child protection cases through outreach, referrals, and community-based mechanisms.
• Register cases in accordance with case management procedures and confidentiality standards.
• Ensure informed consent is obtained prior to service provision.
• Conduct comprehensive case management including assessment, case planning, implementation, follow-up, and case closure.
• Develop individualized care plans in collaboration with the child and caregiver where appropriate.
• Monitor progress and update case plans regularly.
• Ensure timely referrals to appropriate services including psychosocial support, health services, legal aid, education, and shelter.
• Follow up on referrals to ensure services are accessed and delivered effectively.
• Maintain updated referral pathways and service mapping.
• Provide structured psychosocial support to children and caregivers.
• Facilitate access to child-friendly spaces and safe support environments.
• Promote resilience and coping mechanisms among vulnerable children.
• Maintain accurate, complete, and confidential case records in line with CPIMS+ or equivalent systems.
• Ensure data protection and confidentiality standards are strictly followed.
• Contribute to reporting, case tracking, and information management systems.
• Support and participate in Best Interest Determination processes for unaccompanied and separated children.
• Contribute relevant case information for decision-making processes.
• Conduct home visits and follow-up visits to assess child safety and wellbeing.
• Monitor protection risks and report urgent concerns immediately.
• Work closely with Child Protection Officers, caseworkers, community volunteers, and partner agencies.
• Participate in case conferencing, coordination meetings, and protection working groups.
• Strengthen referral networks and collaborative responses.
• Identify protection trends, gaps, and emerging risks affecting children.
• Contribute to protection monitoring reports and program updates.
• Alert supervisors on urgent or high-risk cases.
• Ensure adherence to child safeguarding, PSEA (Prevention of Sexual Exploitation and Abuse), and confidentiality standards.
• Promote a safe and respectful environment for children at all times.
• Report any safeguarding concerns immediately according to organizational procedures.

• Strong understanding of child rights and child protection principles.
• Excellent communication and interpersonal skills.
• High level of integrity, confidentiality, and professionalism.
• Ability to work under pressure in challenging environments.
• Strong coordination, teamwork, and problem-solving skills.
• Commitment to safeguarding and child protection principles

• Bachelor’s degree in Social Work, Psychology, Sociology, Development Studies, or related field.
• Demonstrated experience in case management and community-based protection approaches.
• Knowledge of CPIMS+ or similar case management systems is desirable.