The Merchandise Store Intern will support the daily operations of the campus merchandise store. This includes assisting customers, processing sales transactions, maintaining inventory records, and ensuring the store remains organized and presentable, and working closely with the warehouse team in campus supply distribution and support, ensuring both campus stores are meeting the needs. The role is suited for a proactive and reliable individual who is interested in gaining practical retail and customer service experience.

Key Responsibilities

• Process sales transactions accurately using the POS system (cash, card, and mobile payments)
• Restock merchandise and ensure displays are well-organized and visually appealing
• Monitor inventory levels and notify the supervisor when stock is low
• Greet and assist customers in a professional and friendly manner
• Ensure all products are properly priced and labelled
• Always maintain cleanliness and organization within the store
• Assist with receiving, unpacking, and arranging new stock deliveries
• Support ongoing promotions and sales activities
• Provide accurate product information to customers as needed
• Adhere to store policies and procedures, particularly regarding cash handling and inventory management
• Weekly and Monthly reports for the sales and inventory of the store
• Support warehouse team in campus supply distribution
• Support the campus operations in class set up and ensuring classes are clean and well set in the morning

Skills and Qualifications

• Good communication and interpersonal skills
• Strong customer service orientation
• Basic numerical skills and attention to detail
• Ability to work independently and collaboratively
• Strong digital literacy skills in both desktop and mobile usage
• Knowledge of Microsoft Suite or Google Workspace specifically Word/Docs, Excel/Sheets, PowerPoint/Slides and Email for productivity and reporting
• Good knowledge of Excel or POS systems is an added advantage
• High level of integrity and responsibility when handling cash and stock
• Fresh undergraduate

Working Conditions

• Flexible working hours, including weekends or campus events if required
• Fast-paced retail environment with regular customer interaction

Key Performance Indicators (KPIs)

• Accurate and efficient handling of sales transactions
• Positive customer interactions and service delivery
• Well-maintained store environment (clean, organized, and stocked)
• Proper tracking and management of inventory with minimal errors

• Process sales transactions accurately using the POS system (cash, card, and mobile payments)
• Restock merchandise and ensure displays are well-organized and visually appealing
• Monitor inventory levels and notify the supervisor when stock is low
• Greet and assist customers in a professional and friendly manner
• Ensure all products are properly priced and labelled
• Always maintain cleanliness and organization within the store
• Assist with receiving, unpacking, and arranging new stock deliveries
• Support ongoing promotions and sales activities
• Provide accurate product information to customers as needed
• Adhere to store policies and procedures, particularly regarding cash handling and inventory management
• Weekly and Monthly reports for the sales and inventory of the store
• Support warehouse team in campus supply distribution
• Support the campus operations in class set up and ensuring classes are clean and well set in the morning

• Good communication and interpersonal skills
• Strong customer service orientation
• Basic numerical skills and attention to detail
• Ability to work independently and collaboratively
• Strong digital literacy skills in both desktop and mobile usage
• Knowledge of Microsoft Suite or Google Workspace specifically Word/Docs, Excel/Sheets, PowerPoint/Slides and Email for productivity and reporting
• Good knowledge of Excel or POS systems is an added advantage
• High level of integrity and responsibility when handling cash and stock

• Fresh undergraduate