Job Information
Client Support Executive Job at Deriv (RW) Ltd - Career Opportunity in Rwanda
Deriv (RW) Ltd 93 Days Ago
Job Category: Administrative
Job Type: Full-Time
Deadline of this Job: 13 August 2021
Duty Station: Kigali
Posted: 14-07-2021
Job Status
No of Jobs: 1
Start Publishing: 14-07-2021
Stop Publishing (Put date of 2030): 14-07-2046
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Job Description

Vacancy title:
Client Support Executive

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Admin & Office ]

Jobs at:

Deriv (RW) Ltd

Deadline of this Job:
13 August 2021  

Duty Station:
Within Rwanda , Kigali , East Africa

Date Posted: Wednesday, July 14, 2021 , Base Salary: Not Disclosed


Kigali , Rwanda

Job Description
As a Client Support Executive at, you will help our clients with their requests, questions, and concerns about our products and services on a variety of support channels. You will keep track of recurring issues and convey customer expectations to other teams. By answering the queries of potential clients and encouraging our current clients to try our new products, services, and platforms, you play a role in our business growth.

If you have great people skills and enthusiasm for this job, we welcome your application even if you’re a fresh graduate.

What you’ll do
• Respond to customer enquiries and concerns by phone, email, social media, and live chat.
• Process applications and customer documentation according to relevant policies and regulations.
• Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
• File records and documents of customer interactions and customer satisfaction.

Our team
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.

• Excellent spoken and written communication skills in English

What’s good to have
• University degree in a related field
• Work experience in technical customer support
• Experience in the financial services or IT industry
• Fluency in spoken and written French

• Growth-inducing challenges
• Productive and cooperative work atmosphere
• Career progression opportunities
• Market-based salary
• Annual performance bonus
• Casual dress code

Work Hours: 8

Experience in Months: 24

Level of Education:
Bachelor Degree


Job application procedure

Interested candidates should send their application file (CV, Academic certificate, and cover letter) by the link: not later than the 13rd August 2021.

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