Introduction

Since its establishment in 1997, Willows International (WI) has developed and perfected a client management system, the Willows International Services Enhancement (WISE), designed to enhance the performance of community level health care providers. This system ensures that women receive customized, timely information, services, and referrals for health care Willows International has specifically focused on applying its client management system for the betterment of women’s reproductive choices and services.

In Rwanda, beginning May 2021, WI has partnered with Rwanda Biomedical Center (RBC) / Ministry of Health (MoH) to launch a project to support the optimization of the government community health workers’ program for enhanced family planning and sexual reproductive health outcomes. Willows support to RBC/MoH aims at strengthening existing systems for client management and follow-up and improving the effectiveness and efficiency of CHWs in two selected districts of Rusizi in the western province and Ngoma in the eastern province. WI support has led to the improvement of key RH indicators in both the districts of Ngoma and Rusizi including the substantial increase, rising from 57% (December 2024) to 72% (December 2025) representing a 15 percentage-point increase, or a 26% relative increase over the 2024 baseline. 63% of new contraceptive users adopted long-acting and permanent methods (LAPMs).

These achievements demonstrate significant impact of WISE interventions and certainly constitute a solid case for national wide implementation of WISE to improve RH outcomes of the Rwandan communities. It is in this regard that Willows International is extending its support of the implementation of WISE in Rwamagana District to primarily enhance the work CHWs in improving the community members’ RH outcomes. The following objectives will guide the project implementation in Rwamagana District:

Project Objectives

The implementation of the WISE system in Rwamagana District will be guided by the following objectives:

Objective 1: Strengthen the capacity and performance of Community Health Workers (CHWs) to effectively and efficiently deliver Family Planning (FP) and Sexual and Reproductive Health and Rights (SRHR) services.

Objective 2: Improve Family Planning and Reproductive Health (FP/RH) outcomes among WISE-supported Assistant Nurses (ANs) and Polyvalent CHWs within their catchment areas by 2027.

Objective 3: Support the integration of the WISE system into existing Ministry of Health (MoH) digital health platforms.

Objective 4: Improve the performance of underperforming CHWs in Rwamagana District, enabling them to achieve Good or Average performance ratings by December 2027.

Objective 5: Strengthen supportive supervision and monitoring systems to provide CHWs with continuous mentorship, coaching, and performance feedback, ensuring sustained service quality and improved health outcomes.

To support these efforts, Willows International (WI) seeks to recruit a District Monitoring, Evaluation and Learning Officer (MELO) based in Rwamagana District.

Main Tasks and Responsibilities

The District MELO will be responsible for ensuring high-quality data collection, management, analysis, reporting, and utilization to support evidence-based decision-making and project performance monitoring. The MELO will work closely with CHWs, district health teams, and project staff to ensure effective implementation of monitoring, evaluation, and learning activities.

1. Data Collection, Management and Reporting

• Collect, record, and enter project data from CHWs and other sources into the Willows International Rwanda (WIR) database and relevant digital platforms.
• Verify data against source documents to ensure completeness, accuracy, and consistency.
• Update and maintain electronic databases and records as required.
• Ensure timely data backup and secure storage within the WIR Health Management Information System (HMIS), Power BI, and other approved systems.
• Prepare and submit monthly, quarterly, semi-annual, and annual reports in accordance with project reporting requirements.

2. Data Quality Assurance

• Conduct routine data verification, validation, and quality assessments.
• Identify, investigate, and resolve data discrepancies, inconsistencies, and missing information.
• Perform regular data quality audits and implement corrective actions to improve data integrity and reliability.
• Support CHWs and health facility staff in maintaining high standards of data quality.

3. Data Analysis and Learning

• Analyze project data using tools such as Kobo Toolbox, Excel, Power BI, and other relevant software.
• Generate dashboards, summaries, and analytical reports to support program monitoring and decision-making.
• Identify trends, gaps, challenges, and opportunities in project implementation and service delivery.
• Provide data-driven recommendations to improve project performance and health outcomes.

4. Monitoring, Evaluation and Performance Tracking

• Support implementation of the project's Monitoring, Evaluation, and Learning (MEL) framework.
• Monitor key performance indicators (KPIs) and track progress against project targets.
• Contribute to routine performance reviews and learning sessions.
• Support project assessments, surveys, evaluations, and operational research activities as required.

5. Supportive Supervision and Capacity Building

• Conduct regular supportive supervision visits to CHWs and health facilities.
• Mentor and coach CHWs on data collection, reporting procedures, and data quality standards.
• Provide technical assistance to district health teams and project staff on monitoring and reporting requirements.
• Participate in capacity-building activities and facilitate learning and knowledge-sharing sessions.

6. Compliance, Confidentiality and Documentation

• Ensure compliance with organizational policies, donor requirements, and national data protection regulations.
• Maintain confidentiality and security of all client and project information.
• Maintain accurate records of activities, supervision visits, and project documentation.
• Submit timely activity reports and work plans as required.

Required Qualifications and Experience

Bachelor's Degree in Statistics, Monitoring and Evaluation or Epidemiology. A bachelor’s degree in Nursing or related field is an added value.

Experience

• Minimum of five (5) years of experience in monitoring and evaluation, health information management, data collection, analysis, and reporting within the health sector.
• Proven experience working with community health programs, particularly CHWs, is highly desirable.
• Knowledge of Family Planning (FP), Sexual and Reproductive Health and Rights (SRHR), and contraceptive methods is an added advantage.

Technical Competencies

• Proven experience managing and analyzing large datasets while ensuring data quality and accuracy.
• Proficiency in Microsoft Excel, Kobo Toolbox, Power BI, databases, and health information systems (e.g., HMIS/DHIS2).
• Ability to develop reports, dashboards, and data visualizations to support decision-making.
• Strong understanding of monitoring and evaluation concepts, methodologies, and performance measurement frameworks.

Skills and Attributes

• Strong analytical and problem-solving skills, with the ability to identify and resolve data discrepancies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with CHWs, health facility staff, and other stakeholders.
• Strong attention to detail and commitment to maintaining high-quality data standards.
• Excellent organizational and time management skills, with the ability to meet deadlines and manage multiple priorities.
• High level of integrity and commitment to data confidentiality and security.
• Ability to work independently and as part of a multidisciplinary team.

Languages

Fluency in written and spoken Kinyarwanda , French and English is required.

• Collect, record, and enter project data from CHWs and other sources into the Willows International Rwanda (WIR) database and relevant digital platforms.
• Verify data against source documents to ensure completeness, accuracy, and consistency.
• Update and maintain electronic databases and records as required.
• Ensure timely data backup and secure storage within the WIR Health Management Information System (HMIS), Power BI, and other approved systems.
• Prepare and submit monthly, quarterly, semi-annual, and annual reports in accordance with project reporting requirements.
• Conduct routine data verification, validation, and quality assessments.
• Identify, investigate, and resolve data discrepancies, inconsistencies, and missing information.
• Perform regular data quality audits and implement corrective actions to improve data integrity and reliability.
• Support CHWs and health facility staff in maintaining high standards of data quality.
• Analyze project data using tools such as Kobo Toolbox, Excel, Power BI, and other relevant software.
• Generate dashboards, summaries, and analytical reports to support program monitoring and decision-making.
• Identify trends, gaps, challenges, and opportunities in project implementation and service delivery.
• Provide data-driven recommendations to improve project performance and health outcomes.
• Support implementation of the project's Monitoring, Evaluation, and Learning (MEL) framework.
• Monitor key performance indicators (KPIs) and track progress against project targets.
• Contribute to routine performance reviews and learning sessions.
• Support project assessments, surveys, evaluations, and operational research activities as required.
• Conduct regular supportive supervision visits to CHWs and health facilities.
• Mentor and coach CHWs on data collection, reporting procedures, and data quality standards.
• Provide technical assistance to district health teams and project staff on monitoring and reporting requirements.
• Participate in capacity-building activities and facilitate learning and knowledge-sharing sessions.
• Ensure compliance with organizational policies, donor requirements, and national data protection regulations.
• Maintain confidentiality and security of all client and project information.
• Maintain accurate records of activities, supervision visits, and project documentation.
• Submit timely activity reports and work plans as required.

• Strong analytical and problem-solving skills, with the ability to identify and resolve data discrepancies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with CHWs, health facility staff, and other stakeholders.
• Strong attention to detail and commitment to maintaining high-quality data standards.
• Excellent organizational and time management skills, with the ability to meet deadlines and manage multiple priorities.
• High level of integrity and commitment to data confidentiality and security.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency in Microsoft Excel, Kobo Toolbox, Power BI, databases, and health information systems (e.g., HMIS/DHIS2).
• Ability to develop reports, dashboards, and data visualizations to support decision-making.
• Strong understanding of monitoring and evaluation concepts, methodologies, and performance measurement frameworks.

• Bachelor's Degree in Statistics, Monitoring and Evaluation or Epidemiology.
• A bachelor’s degree in Nursing or related field is an added value.
• Minimum of five (5) years of experience in monitoring and evaluation, health information management, data collection, analysis, and reporting within the health sector.
• Proven experience working with community health programs, particularly CHWs, is highly desirable.
• Knowledge of Family Planning (FP), Sexual and Reproductive Health and Rights (SRHR), and contraceptive methods is an added advantage.