IT Support & Infrastructure Manager
2026-05-20T17:53:48+00:00
Umwalimu SACCO
https://cdn.greatrwandajobs.com/jsjobsdata/data/employer/comp_2305/logo/Umwalimu%20SACCO.jpg
https://www.greatrwandajobs.com/jobs
FULL_TIME
Kigali
Kigali
00000
Rwanda
Financial Services
Computer & IT, Management, Installation, Maintenance & Repair
2026-06-03T17:00:00+00:00
8
Background
Umwalimu SACCO is seeking highly motivated, skilled, and dynamic professionals to join our Information and communication Technology (ICT) and operation team as part of our ongoing efforts to strengthen digital service delivery and operational efficiency. If you believe you have what it takes, we would like to hear from you.
Responsibilities
- Develop and enforce IT support policies, procedures, and standards.
- Ensure the Head Office and branches IT equipment and electrical is well-supported and meets operational needs.
- Ensure the reliability, availability, and performance of LAN, wireless, VPN, and other branch network infrastructure. And work closely with ISPs for network restoration.
- Lead and manage the team, including hiring, training, and performance management.
- Oversee the installation, configuration, and maintenance of PCs, OS, switches, routers and other endpoint devices.
- Maintain users’ data backups.
- Oversee day-to-day IT support operations, ensuring timely and effective resolution of user issues.
- Monitor and report on IT support metrics (SLAs, ticket volume, response/resolution times).
- Maintain IT asset inventory and ensure software/hardware compliance.
- Collaborate with other IT teams (Security, Data Center and IT operations) to ensure smooth service delivery.
- Ensure effective onboarding/offboarding IT processes for employees.
- Coordinate IT support for system upgrades, rollouts, and office moves.
- Implement a desktop computer “tool box” that enables all user departments to easily collaborate on virtual system-wide teams without any specific knowledge of other team members’ desktop environment.
- Develop and maintain documentation, including electrical schematics, support manuals, and service logs.
- Participate in project planning, implementation, and commissioning of electrical systems.
- Conduct root cause analysis of recurring electrical problems and implement preventive solutions.
- Monitor and ensure compliance with electrical safety standards, codes, and regulations.
- Recommend upgrades and improvements to electrical systems for enhanced reliability and performance.
- Coordinate the troubleshooting and resolution of complex electrical issues.
- Identify recurring problems and implement proactive solutions.
- Manage vendor relationships and service contracts related to the responsibilities.
- Maintain documentation for support processes and user guides.
- Stay current with industry trends and recommend improvements.
- To perform any other duties as may be assigned by the Director of the Department
- Ensure Network & Systems Availability
- Ensure effective IT Support
- Ensure the proper functioning and maintenance of IT equipment
- Adhere to IT security policies and audit requirements.
- Maintain regularly Documentation & Reporting
- Ensure Business Continuity & Risk Management
Qualifications
- Being a Rwandan by Nationality;
- Having a Bachelor degree in computer science (or) Information Technology (or) Electrical (or) related field
- Having ITIL or COMPTIA A+ or MCITP or CCNA certification;
Experience
- 4 years’ experience at similar position level
Skills
- Familiarity with network monitoring tools
- In-depth knowledge of IT support best practices, including ITIL frameworks.
- Familiarity with Microsoft Windows, macOS, Active Directory, Office 365, networking basics, and hardware troubleshooting.
- Proficient in electrical design and diagnostic tools.
- Problem-Solving: Proven ability to troubleshoot and resolve technical issues efficiently.
- Communication: Able to clearly explain technical issues and collaborate with internal and external stakeholders.
- Ability to constantly deliver quality and value;
* Develop and enforce IT support policies, procedures, and standards. * Ensure the Head Office and branches IT equipment and electrical is well-supported and meets operational needs. * Ensure the reliability, availability, and performance of LAN, wireless, VPN, and other branch network infrastructure. And work closely with ISPs for network restoration. * Lead and manage the team, including hiring, training, and performance management. * Oversee the installation, configuration, and maintenance of PCs, OS, switches, routers and other endpoint devices. * Maintain users’ data backups. * Oversee day-to-day IT support operations, ensuring timely and effective resolution of user issues. * Monitor and report on IT support metrics (SLAs, ticket volume, response/resolution times). * Maintain IT asset inventory and ensure software/hardware compliance. * Collaborate with other IT teams (Security, Data Center and IT operations) to ensure smooth service delivery. * Ensure effective onboarding/offboarding IT processes for employees. * Coordinate IT support for system upgrades, rollouts, and office moves. * Implement a desktop computer “tool box” that enables all user departments to easily collaborate on virtual system-wide teams without any specific knowledge of other team members’ desktop environment. * Develop and maintain documentation, including electrical schematics, support manuals, and service logs. * Participate in project planning, implementation, and commissioning of electrical systems. * Conduct root cause analysis of recurring electrical problems and implement preventive solutions. * Monitor and ensure compliance with electrical safety standards, codes, and regulations. * Recommend upgrades and improvements to electrical systems for enhanced reliability and performance. * Coordinate the troubleshooting and resolution of complex electrical issues. * Identify recurring problems and implement proactive solutions. * Manage vendor relationships and service contracts related to the responsibilities. * Maintain documentation for support processes and user guides. * Stay current with industry trends and recommend improvements. * To perform any other duties as may be assigned by the Director of the Department * Ensure Network & Systems Availability * Ensure effective IT Support * Ensure the proper functioning and maintenance of IT equipment * Adhere to IT security policies and audit requirements. * Maintain regularly Documentation & Reporting * Ensure Business Continuity & Risk Management
* Familiarity with network monitoring tools * In-depth knowledge of IT support best practices, including ITIL frameworks. * Familiarity with Microsoft Windows, macOS, Active Directory, Office 365, networking basics, and hardware troubleshooting. * Proficient in electrical design and diagnostic tools. * Problem-Solving: Proven ability to troubleshoot and resolve technical issues efficiently. * Communication: Able to clearly explain technical issues and collaborate with internal and external stakeholders. * Ability to constantly deliver quality and value;
* Being a Rwandan by Nationality; * Having a Bachelor degree in computer science (or) Information Technology (or) Electrical (or) related field * Having ITIL or COMPTIA A+ or MCITP or CCNA certification;
JOB-6a0df52c58079
Vacancy title:
IT Support & Infrastructure Manager
[Type: FULL_TIME, Industry: Financial Services, Category: Computer & IT, Management, Installation, Maintenance & Repair]
Jobs at:
Umwalimu SACCO
Deadline of this Job:
Wednesday, June 3 2026
Duty Station:
Kigali | Kigali
Summary
Date Posted: Wednesday, May 20 2026, Base Salary: Not Disclosed
Similar Jobs in Rwanda
Learn more about Umwalimu SACCO
Umwalimu SACCO jobs in Rwanda
JOB DETAILS:
Background
Umwalimu SACCO is seeking highly motivated, skilled, and dynamic professionals to join our Information and communication Technology (ICT) and operation team as part of our ongoing efforts to strengthen digital service delivery and operational efficiency. If you believe you have what it takes, we would like to hear from you.
Responsibilities
- Develop and enforce IT support policies, procedures, and standards.
- Ensure the Head Office and branches IT equipment and electrical is well-supported and meets operational needs.
- Ensure the reliability, availability, and performance of LAN, wireless, VPN, and other branch network infrastructure. And work closely with ISPs for network restoration.
- Lead and manage the team, including hiring, training, and performance management.
- Oversee the installation, configuration, and maintenance of PCs, OS, switches, routers and other endpoint devices.
- Maintain users’ data backups.
- Oversee day-to-day IT support operations, ensuring timely and effective resolution of user issues.
- Monitor and report on IT support metrics (SLAs, ticket volume, response/resolution times).
- Maintain IT asset inventory and ensure software/hardware compliance.
- Collaborate with other IT teams (Security, Data Center and IT operations) to ensure smooth service delivery.
- Ensure effective onboarding/offboarding IT processes for employees.
- Coordinate IT support for system upgrades, rollouts, and office moves.
- Implement a desktop computer “tool box” that enables all user departments to easily collaborate on virtual system-wide teams without any specific knowledge of other team members’ desktop environment.
- Develop and maintain documentation, including electrical schematics, support manuals, and service logs.
- Participate in project planning, implementation, and commissioning of electrical systems.
- Conduct root cause analysis of recurring electrical problems and implement preventive solutions.
- Monitor and ensure compliance with electrical safety standards, codes, and regulations.
- Recommend upgrades and improvements to electrical systems for enhanced reliability and performance.
- Coordinate the troubleshooting and resolution of complex electrical issues.
- Identify recurring problems and implement proactive solutions.
- Manage vendor relationships and service contracts related to the responsibilities.
- Maintain documentation for support processes and user guides.
- Stay current with industry trends and recommend improvements.
- To perform any other duties as may be assigned by the Director of the Department
- Ensure Network & Systems Availability
- Ensure effective IT Support
- Ensure the proper functioning and maintenance of IT equipment
- Adhere to IT security policies and audit requirements.
- Maintain regularly Documentation & Reporting
- Ensure Business Continuity & Risk Management
Qualifications
- Being a Rwandan by Nationality;
- Having a Bachelor degree in computer science (or) Information Technology (or) Electrical (or) related field
- Having ITIL or COMPTIA A+ or MCITP or CCNA certification;
Experience
- 4 years’ experience at similar position level
Skills
- Familiarity with network monitoring tools
- In-depth knowledge of IT support best practices, including ITIL frameworks.
- Familiarity with Microsoft Windows, macOS, Active Directory, Office 365, networking basics, and hardware troubleshooting.
- Proficient in electrical design and diagnostic tools.
- Problem-Solving: Proven ability to troubleshoot and resolve technical issues efficiently.
- Communication: Able to clearly explain technical issues and collaborate with internal and external stakeholders.
- Ability to constantly deliver quality and value;
Work Hours: 8
Experience in Months: 48
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
If you meet the qualification, please send us your applications, no later than 03/06/2026 at 5 PM local time. Kindly include the job title in the subject line .
Interested candidates are required to submit electronic copies of their motivation letter, CV, relevant degrees, and other essential documents, such as service certificates verifying required experience, a copy of the National Identity Card, and certificates for any training or courses attended. Please note that only shortlisted candidates will be contacted for the exam and interview.
All Jobs | QUICK ALERT SUBSCRIPTION
