About the Role

Seeking a skilled Networks Technician to maintain high-availability LAN/WAN and telephony systems. You will drive uptime, resolve Tier 2 issues, and ensure reliable connectivity to empower our field operations and scale impact.

Responsibilities

Network Infrastructure & Telephony Systems

Maintain high-availability LAN/WAN and VoIP/telephony infrastructure, driving network redundancy and continuous performance optimization across regional field sites.

Incident Response & Tier 2 Troubleshooting

Resolve complex Tier 2 technical escalations, perform root-cause analyses on network outages, and execute scheduled zero-downtime maintenance.

Cross-Functional Coordination & Influence

Partner with Country ITO teams to coordinate system upgrades, enforce security policies, and implement standardized network architecture across multi-site field operations.

Operational Excellence & Capacity Building

Monitor system health metrics to maintain zero-downtime standards while supporting and mentoring local technical staff across country teams.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor's Degree or Diploma in Network Engineering, Computer Science, Information Technology, or a related field
• At least 2 to 3 years of experience in maintaining high-availability enterprise LAN/WAN and VoIP/telephony systems.
• Demonstrated expertise in network redundancy, uptime optimization, and executing zero-downtime maintenance.
• Proven track record in Tier 2 technical escalation management, incident response, and root-cause analysis.
• Strong cross-functional coordination and communication skills to execute system upgrades across regional field offices without direct managerial authority.
• Working towards or holding relevant network certifications (e.g., CCNA or CompTIA Network+) is preferred.
• Fluency in English and Kinyarwanda is required.

Preferred Start Date

As soon as possible

Job Location

Rubengera, Rwanda

Benefits

Health insurance, paid time off

Eligibility

This role is only open to citizens or permanent residents of Rwanda.

• Maintain high-availability LAN/WAN and VoIP/telephony infrastructure, driving network redundancy and continuous performance optimization across regional field sites.
• Resolve complex Tier 2 technical escalations, perform root-cause analyses on network outages, and execute scheduled zero-downtime maintenance.
• Partner with Country ITO teams to coordinate system upgrades, enforce security policies, and implement standardized network architecture across multi-site field operations.
• Monitor system health metrics to maintain zero-downtime standards while supporting and mentoring local technical staff across country teams.

• Network redundancy
• Uptime optimization
• Zero-downtime maintenance
• Tier 2 technical escalation management
• Incident response
• Root-cause analysis
• Cross-functional coordination
• Communication skills
• English fluency
• Kinyarwanda fluency

• Bachelor's Degree or Diploma in Network Engineering, Computer Science, Information Technology, or a related field
• At least 2 to 3 years of experience in maintaining high-availability enterprise LAN/WAN and VoIP/telephony systems.
• Demonstrated expertise in network redundancy, uptime optimization, and executing zero-downtime maintenance.
• Proven track record in Tier 2 technical escalation management, incident response, and root-cause analysis.
• Strong cross-functional coordination and communication skills to execute system upgrades across regional field offices without direct managerial authority.
• Working towards or holding relevant network certifications (e.g., CCNA or CompTIA Network+) is preferred.
• Fluency in English and Kinyarwanda is required.