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Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) - Senior Officer, Contracting & Partnership Management

Are you ready to play a key role in shaping partnerships and contracts at a transformative institution? The Rwanda Social Security Board (RSSB) is seeking a proactive and results-oriented Senior Officer, Contracting & Partnership Management. If you are committed to fostering strategic alliances and ensuring effective contract management, this is the opportunity for you!

The Senior Officer, Contracting & Partnership Management at RSSB plays a critical role in fostering strategic alliances that enhance the organisation’s ability to deliver high-quality social security services. This position involves developing and implementing partnership strategies that align with RSSB’s objectives, ensuring that collaborations are not only productive but also sustainable.

Reporting to the Lead, Contracting & Partnership Management, the Senior Officer, Contracting & Partnership Management will be responsible for conducting thorough assessments of potential partners to ensure alignment with RSSB’s mission and values, as well as monitoring existing partnerships to evaluate their performance and impact.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 3 trillion Rwf , which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you.

Responsibilities or duties

Key Duties and Responsibilities

1. Support the development and implementation of strategies for identifying and establishing partnerships with Health Service Providers (HSPs) under the Medical Insurance Scheme, in alignment with RSSB’s strategic objectives.

2. Evaluate potential health service providers to ensure alignment with RSSB’s mission, values, and strategic priorities.

3. Oversee the entire contract management process, including contract drafting, review, execution, amendments, and renewals.

4. Prepare, review, and manage provider contracts and agreements, ensuring legal soundness, clarity of obligations, and alignment with RSSB policies and regulatory requirements.

5. Maintain accurate and comprehensive records of provider contracts, accreditation documents, amendments, and related correspondence to ensure transparency and accountability.

6. Monitor compliance of contracted providers with contractual obligations, tariffs, clinical standards, and regulatory requirements under the Medical Insurance Scheme.

7. Establish and track key performance indicators (KPIs) to assess provider performance, service quality, and claims behavior, to improved member experience.

8. Collaborate with claims management, inspection, compliance, and legal teams to address issues related to provider adherence to scheme guidelines.

9. Conduct risk assessments related to provider partnerships and contracts, including risks associated with fraud, overbilling, service quality concerns, or non-compliance, and recommend mitigation measures.

10. Facilitate ongoing engagement and maintain relationships with health service providers and other stakeholders to address operational challenges, communicate policy updates, and strengthen collaboration.

11. Analyse provider performance data, service utilisation patterns, claims trends, and partnership performance to inform strategic decisions and improve provider network management.

12. Prepare periodic reports summarising provider contract performance, compliance levels, partnership outcomes, and recommendations for management review.

13. Conduct research on healthcare provider networks, contracting models, and best practices in health insurance provider management to support continuous improvement of the Medical Insurance Scheme operations.

14. Organise training sessions and workshops to enhance staff capabilities in contract management and partnership development.

15. Address and resolve disputes or issues arising from provider contracts, billing practices, or service delivery concerns.

16. Participate in initiatives aimed at strengthening the provider network, improving member access to healthcare services, and enhancing the overall quality of healthcare delivery, as requested by the Lead, Contracting & Partnership Management.

17. Perform any other duties as may be assigned from time to time.

Qualifications or requirements

Key Qualifications and Experience

The successful candidate must have at least:

1. Bachelor’s Degree in Business Administration, Law, Public Administration, Nursing, Allied Health Science or a related field, with at least 3 years of relevant experience in Health Service Providers contract management or partnership development;

2. Proven experience in negotiating and managing contracts in a public or private Health sector environment is highly desirable;

3. Strong understanding of the Rwandan Health Sector, and legal and regulatory frameworks governing contracts and partnerships.

Skills

Key competencies

Technical Competencies:

2. Knowledge of the Rwandan Health Sector

3. Excellent negotiation and contract management skills;

4. Strong analytical skills and attention to detail;

5. Proficiency in report writing and presentation skills.

Behavioural Competencies:

1. Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences;

2. Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike;

3. Must be open to change and adapt established methods for new uses within the institution;

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Additional Information:

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Young people are encouraged to apply, and RSSB reserves the right to add additional shortlisting criteria not mentioned in the job posting in case of many a

• Support the development and implementation of strategies for identifying and establishing partnerships with Health Service Providers (HSPs) under the Medical Insurance Scheme, in alignment with RSSB’s strategic objectives.
• Evaluate potential health service providers to ensure alignment with RSSB’s mission, values, and strategic priorities.
• Oversee the entire contract management process, including contract drafting, review, execution, amendments, and renewals.
• Prepare, review, and manage provider contracts and agreements, ensuring legal soundness, clarity of obligations, and alignment with RSSB policies and regulatory requirements.
• Maintain accurate and comprehensive records of provider contracts, accreditation documents, amendments, and related correspondence to ensure transparency and accountability.
• Monitor compliance of contracted providers with contractual obligations, tariffs, clinical standards, and regulatory requirements under the Medical Insurance Scheme.
• Establish and track key performance indicators (KPIs) to assess provider performance, service quality, and claims behavior, to improved member experience.
• Collaborate with claims management, inspection, compliance, and legal teams to address issues related to provider adherence to scheme guidelines.
• Conduct risk assessments related to provider partnerships and contracts, including risks associated with fraud, overbilling, service quality concerns, or non-compliance, and recommend mitigation measures.
• Facilitate ongoing engagement and maintain relationships with health service providers and other stakeholders to address operational challenges, communicate policy updates, and strengthen collaboration.
• Analyse provider performance data, service utilisation patterns, claims trends, and partnership performance to inform strategic decisions and improve provider network management.
• Prepare periodic reports summarising provider contract performance, compliance levels, partnership outcomes, and recommendations for management review.
• Conduct research on healthcare provider networks, contracting models, and best practices in health insurance provider management to support continuous improvement of the Medical Insurance Scheme operations.
• Organise training sessions and workshops to enhance staff capabilities in contract management and partnership development.
• Address and resolve disputes or issues arising from provider contracts, billing practices, or service delivery concerns.
• Participate in initiatives aimed at strengthening the provider network, improving member access to healthcare services, and enhancing the overall quality of healthcare delivery, as requested by the Lead, Contracting & Partnership Management.
• Perform any other duties as may be assigned from time to time.

• Knowledge of the Rwandan Health Sector
• Excellent negotiation and contract management skills;
• Strong analytical skills and attention to detail;
• Proficiency in report writing and presentation skills.
• Impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences;
• Ability to establish and maintain constructive and effective relationships with key stakeholders and staff alike;
• Openness to change and ability to adapt established methods for new uses within the institution;

• Bachelor’s Degree in Business Administration, Law, Public Administration, Nursing, Allied Health Science or a related field.
• Proven experience in negotiating and managing contracts in a public or private Health sector environment is highly desirable.
• Strong understanding of the Rwandan Health Sector, and legal and regulatory frameworks governing contracts and partnerships.