Role Overview

The Personal Assistant to the General Manager provides high-level, confidential support to ensure the smooth and efficient running of the General Manager's office. The role combines diary and communications management, executive-level document preparation, and coordination of travel and logistics for the General Manager and Steering Committee members. The successful candidate will operate with discretion, sound judgement, and minimal supervision, acting as a trusted point of contact between the General Manager and internal and external stakeholders.

Key Responsibilities

• Manage the General Manager's diary, schedule, and appointments, proactively resolving conflicts and prioritizing competing demands.
• Draft, review, and manage emails, correspondence, and official communications on behalf of the General Manager.
• Answer and screen the General Manager's phone calls with professionalism and discretion.
• Prepare, format, and finalise reports and presentations from multiple departments into polished, executive-ready documents.
• Coordinate all travel arrangements for the General Manager and Steering Committee members, including:
  • Flight bookings
  • Accommodation arrangements
  • Transport coordination (airport pickups, vehicles, and related logistics)
• Coordinate meetings and agendas, and track follow-up actions on behalf of the General Manager.
• Facilitate clear communication between the General Manager and internal teams, external stakeholders, lenders, and shareholders.
• Handle sensitive and confidential information with the utmost discretion and professionalism.
• Anticipate the General Manager's needs, providing proactive support that reduces workload and improves overall efficiency.
• Maintain well-organised records, files, and executive documentation.
• Ensure the timely and accurate execution of tasks with minimal supervision.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field, or equivalent professional experience.
• Proven experience as a Personal Assistant, Executive Assistant, or in a similar senior support role.
• Excellent proficiency in the MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong skills in report writing, document formatting, and executive presentation.
• Experience with Adobe or similar document design tools is an advantage.
• Exceptional organizational and time-management skills, with the ability to manage multiple priorities under pressure.
• Strong written and verbal communication skills.
• High level of discretion, confidentiality, and professionalism.
• Confidence and polish when interacting with senior executives and international stakeholders.
• Flexibility and responsiveness, with availability aligned to the General Manager's working schedule.
• Willingness to reside on-site or nearby, with occasional travel to Kigali.

• Manage the General Manager's diary, schedule, and appointments, proactively resolving conflicts and prioritizing competing demands.
• Draft, review, and manage emails, correspondence, and official communications on behalf of the General Manager.
• Answer and screen the General Manager's phone calls with professionalism and discretion.
• Prepare, format, and finalise reports and presentations from multiple departments into polished, executive-ready documents.
• Coordinate all travel arrangements for the General Manager and Steering Committee members, including: Flight bookings, Accommodation arrangements, Transport coordination (airport pickups, vehicles, and related logistics).
• Coordinate meetings and agendas, and track follow-up actions on behalf of the General Manager.
• Facilitate clear communication between the General Manager and internal teams, external stakeholders, lenders, and shareholders.
• Handle sensitive and confidential information with the utmost discretion and professionalism.
• Anticipate the General Manager's needs, providing proactive support that reduces workload and improves overall efficiency.
• Maintain well-organised records, files, and executive documentation.
• Ensure the timely and accurate execution of tasks with minimal supervision.

• Excellent proficiency in the MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong skills in report writing, document formatting, and executive presentation.
• Experience with Adobe or similar document design tools is an advantage.
• Exceptional organizational and time-management skills, with the ability to manage multiple priorities under pressure.
• Strong written and verbal communication skills.
• High level of discretion, confidentiality, and professionalism.
• Confidence and polish when interacting with senior executives and international stakeholders.
• Flexibility and responsiveness.

• Bachelor's degree in Business Administration, Management, or a related field, or equivalent professional experience.
• Proven experience as a Personal Assistant, Executive Assistant, or in a similar senior support role.
• Willingness to reside on-site or nearby, with occasional travel to Kigali.