Summary
Date Posted: Thursday, October 05 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
• Oversees insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Ensures complete and sound claim settlements, legal reviews and investigations in accordance with company policies and procedures.

Key tasks and responsibilities
• Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
• Ensure reserves are correctly set and constantly reviewed to reflect correct position of the companies liability at one given time
• Ensure effective management of the payment process through speedy approval of payment journals.
• Promptly and professionally attend to customer’s complaints and enquiries within the set standards of service.
• Monitor the performance of service providers for effective service delivery.
• Constantly analyze the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable.
• Ensure that all recoveries from reinsurers, third parties and sale of salvages are initiated and followed to conclusion so as to reduce the final cost of the claim.
• Fraud detection and prevention through innovative interventions
• Ensure that all claims that have gone legal are handled effectively and liability of the company fully discharged.
• Maintain effective business relationships by constantly interacting with customers and service providers so as to ensure customers have a pleasant experience.
• Prepare management reports for the department to advice on the status of the department at any one time.
• Identify gaps in the policy terms revealed during on the claims process and recommend improvements to underwriters for purposes of improving the performance of the general business portfolio.
• Authorize all repairs, claims, costs and fees within the authority limits and ensure that claims fall within the scope of the policy and the claims costs are not inflated.
• Supervise, train, mentor and coach staff within the department.
• Nurture and grow local talent as part of future succession planning.
• Monitor effectiveness and implementation of claims department strategy

Qualifications and experience
• University degree in Insurance/Legal or equivalent
• Minimum of 5 years’ experience
• Insurance qualification

Skills and competencies
• Strong advocacy for collaborative working skills.
• Leadership skills
• Thorough understanding of policy covers/wordings and their interpretation as pertaining to claims.
• Excellent communication and negotiating

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
• Please visit our careers page through: https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/details/Technical-Team-Leader--OMAO-_JR-45898?q=RWANDA 
• Interested candidate are requested submit their applications by 05.00 p.m. 10th October 2023.
• Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.
• ONLY short-listed candidates will be contacted.

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